Grand Bahia Punta. Grand Bahia Principe Punta Cana – Reviews

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Receive the Services in accordance with their description on the Site, the booking confirmation and these Terms and Conditions.

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5.1.1. "Two Bananas" may cancel the provision of the Services in whole or in part due to circumstances that have arisen beyond the will and desire of "Two Bananas", and which cannot be foreseen or avoided (force majeure), including declared or actual war, civil unrest, acts of public authorities , sanctions, epidemics, blockade, earthquakes, floods, fires and other natural disasters and other similar phenomena that prevent the "Two Bananas" from fulfilling their obligations.

5.1.2. "Two Bananas" reserves the right to change the date or time of the start of the Services, as well as the right to change the route, in the event of unforeseen circumstances specified in clause 5.1.1., Without incurring obligations to pay compensation and indemnify the Buyer.

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5.1.5. "Two Bananas" may terminate the provision of the Services without compensation to the Buyer if the Buyer makes it impossible to provide the Services through its rude and inappropriate behavior. In addition, in this case, the Buyer is obliged to compensate the damage caused by "Two Bananas" in the amount of the full cost of the Services and other losses.

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5.2.1. The Buyer has the right to cancel the booked Services. Cancellation is made by sending a message by e-mail or other means of communication indicated in the contacts section. A previously unpaid tour must be canceled at least two days before it takes place. If the excursion or service was paid in advance (as required by the internal rules of the company and the cooperation agreement with the contractor "Two Bananas"), a 100% refund is possible if there is a good reason for canceling the excursion or service, as well as advance (at least 4 days) informing "Two Bananas" ".

5.2.2 If on the start date of the tour / trip the Buyer did not appear at the appointed time at the meeting point, then Two Bananas reserves the right to withhold the full cost of the Services.

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6.2. Any complaints from the Buyer must be voiced to the leaders, guides or managers of "Two Bananas" immediately and must include an argument regarding the inconsistency of the Services described on the site and the Services provided to the Buyer. The Buyer agrees to cooperate with Two Bananas and wait until his valid complaint is resolved on the spot, as well as accept the proposed solutions to continue the provision of the Services. If the Buyer's complaint cannot be resolved immediately and on the spot, the Buyer has the right to send it, along with documents confirming his correctness, by e-mail or other means of communication. Two Bananas will resolve the complaint within a reasonable time and in accordance with these Terms and Conditions. Refunds, after considering the complaint, can be made in the amount equal to the unproven part of the Services, according to the calculations of "Two Bananas", but cannot exceed the full cost of all the Services provided.

6.3. "Two Bananas" is not responsible for services/products provided by third parties.

6.4. "Two Bananas" is not responsible for injury, damage, loss, accidents, delays or deviations from the schedule, expenses or other problems for the Buyer in connection with the breach of obligations on the part of hotels, transport companies or other companies and persons providing services, included in the Services purchased by the Buyer.

6.5. If any provision of these Terms and Conditions is determined to be illegal, invalid or unenforceable under the laws of the Dominican Republic, it will be removed from the Terms and Conditions and the remaining provisions of the Terms and Conditions will remain in full force and effect and continue to be enforceable.

We stayed at the hotel at the beginning of February. Together with my husband. Except for some nuances, the rest was more than successful :) I will write about everything: 1. The weather in February is comfortable. Warm, breathable. The beach is windy, after sunset it can be cool. Rain almost every night. In the afternoon for two weeks it rained 2 times, for half a day. 2. The beach is large, the sand is white, the water is pale blue :) sometimes there is algae, sometimes not. But even if there are - there are very few of them and they do not really interfere. Sellers on the beach go, offer all sorts of things. Not intrusive, if you don't want to buy, don't buy. I often went to the beach alone. Nothing was missing during the entire vacation. Various sporting events are held on the beach: competitions, stretching, dance lessons, etc. Plenty of sun loungers for everyone. In the shade under an umbrella on a sunbed you can not hope:) they were occupied by those wishing from the night:) 3. 3 pools were available in our hotel. One by the beach, the second and third - in the center. The pools are large, clean, with bars. There are a lot of sun loungers, you could even be lucky with an umbrella and a shade :) Recreational activities - aqua aerobics, stretching, dancing, bingo, table tennis, volleyball. 4. The territory of the hotel is huge. If you are too lazy to walk, they take electric cars. In which part of the hotel to live is everyone's business :) the beach is noisy, the reception too. We lived almost in the middle, after 23:00 silence. Wi-Fi throughout the territory, somewhere better, somewhere worse, somewhere not at all :) 5. I liked the room. Large, canopy bed, balcony, large closet. Plumbing is more or less good. The safe worked. Iron available. In the minibar: cola, fanta, beer, water. There were no mosquitoes on the 3rd floor, but those who lived on the first floor complained. There is almost no soundproofing, you can hear both the neighbors and the street. It didn't bother us. Wifi in the room is ok. 6. Cleaning of the room - they have never seen worse :) The bed was not changed, the towels were dirty and wet, they were folded as clean and they were not changed either. When we left all the towels on the floor, they were taken away and no new ones were brought;) The minibar was not replenished, shampoos and shower gels were not brought, the bathroom was not washed, the floor was always dirty. Hell. All issues had to be resolved through the guest service. And all the same, they were resolved through time and in part. It was the cleaning of the room that lowered the rating of the rest by 1. A trifle - but terribly annoying. Relief came for 3 days, when another cleaning lady took over. Everything was clean and beautiful, for a tip she made beauty and overflowed everything that overflowed:) extra towels, shampoos, beer:) 7. Food. Amazing. Gorgeous. The food is very tasty, varied. Restaurants (fish, Italian, grill) - above all praise. Ice cream, fruits available all day. 8. The entertainment program is boring. In this regard, it is better to rely on yourself :) 9. Excursions. They took from the tour operator - Aneks tour. Santo Domingo and Samana. Not rich, boring. But I'm 6 months pregnant and they didn't take me to interesting and extreme ones :) 10. If anyone is interested :) There is no discrimination against Russians, but they love Americans more, because they leave tips on business and without;) if you do the same, then you will be loved regardless of nationality :) A separate topic is the attitude towards pregnant women :) as to crystal :) they let you in everywhere and always, protect, try to please as much as possible :). I recommend the Dominican Republic and the Bahía Principe hotel to lovers of relaxation, delicious food and beautiful beaches :)

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Grand Bahia Princip, Dominican Republic, Punta Cana, October 2015

  • Overall rating - 9.3/10
  • Service - 10
  • Meals - 9
  • Accommodation - 9

We had been going to the Dominican Republic for a long time, only the long flight was embarrassing, and finally we decided. We chose the Gran Bahia Princip for relaxation - the hotel turned out to be heavenly. The territory is huge, we didn’t have time to get around everything. Several swimming pools, a water park for children, mini golf, a mini club, a gym - the richest infrastructure! Even in the hotel lobby there was decent free internet, though only for one hour from one device - enough for correspondence with relatives. Meals at the hotel - a buffet, and the variety of dishes really rolled over. Meat, seafood, vegetables and fruits on the menu were full of abundance. I especially liked the Dominican ice cream, some of it is especially tasty! At lunch and dinner, drinks are served by the waiters, and they worked very quickly and accurately. There was a themed dinner every evening, plus 6 different restaurants on site (visiting them by appointment) - we liked Japanese and Mexican. And there were bars and eateries by the pools and on the beach - in general, it is impossible to stay hungry in the hotel! The coast and ocean are amazing. The sand on the beach is powdered sugar, walking is a pleasure! Plenty of sun loungers and umbrellas, and you can also take kayaks for an hour, of course, if the weather is normal. We were not very lucky with the weather. In the beginning, everything was super, no waves, no algae - the water surface was like glass, and in the end it was impossible to enter the water, only the marine flora near the buoys did not interfere with swimming. But it didn't spoil the holiday. The Dominican Republic impressed us with its beauty and hospitality.

Gran Bahia Principe, Punta Cana, Dominican Republic, September 2015

  • Overall rating - 9.7/10
  • Service - 10
  • Meals - 10
  • Accommodation - 9

We stayed here with our daughter for 10 days. We stopped in after lunch, literally in ten minutes everything was issued, they gave an envelope with a password from the Internet and settled. The apartments are spacious, there is where to roam. Towels and bath accessories were provided for everyone. In general, the service is top notch. Cleaning in the room is of high quality, daily. At the same time, when they hung a sign asking for cleaning, they cleaned it more carefully. A chic huge outdoor pool for adults and separately for small ones. Recreational activities are also held here. My wife and daughter went to aqua aerobics and something else. A lot of electric cars go to the sea, there are a lot of them, so there is no crush. The sea itself is, of course, very beautiful. White sand, when there were no algae - crystal water, just a feast for the eyes. When there were a lot of algae, they walked along the coast in search of a place where there were fewer of them. This is perhaps the only negative. The restaurant pleased. Always delicious, dishes change, service is unobtrusive, but impeccable. I just want to say "thank you" for a wonderful stay.

Alexander

Princip Hotel Punta Cana, Punta Cana, Dominican Republic, September 2015, Paroy

  • Overall rating - 10/10
  • Service - 10
  • Meals - 10
  • Accommodation - 10

As for me, the hotel is wonderful! Beautiful landscaped area, which is nice to walk around. A fairly large hotel room, where it is pleasant to return after the beach in the heat. Just a feast of the stomach, not restaurants! We tried European cuisine, Mexican and Japanese. I liked absolutely everything! The cocktails are also worth noting, they are really good. The hotel staff know their business and do it perfectly. Very cool animation program. Gorgeous pool, we escaped from the algae in the sea. The weather, by the way, did not disappoint - the average temperature for the rest was about 30 degrees, but it did not soar, although there is decent humidity. But this is so, by the way. And the hotel itself and its staff were remembered only by positive aspects.

Hotel Principe Punta Cana, Punta Cana, Dominican Republic, May 2015

  • Overall rating - 10/10
  • Service - 10
  • Meals - 10
  • Accommodation - 10

We went to the Dominican Republic for the first time, before that we were in Turkey and Greece, so there is something to compare with. We chose the Gran Bahia Punta Cana hotel complex because of the reasonable price. Unrealistically cool rest! The territory is huge, a lot of two- and three-story buildings, these are all the hotels of this complex. There is a large swimming pool for adults and children, and one indoor. In the main pool, even bars are made, to which you can swim and sit on an underwater chair! Electric steam locomotives run throughout the territory, we used them to get to the beach when it was too lazy to stomp on foot. Very clean everywhere, greenery, palm trees, just a fairy tale! There was a storm of emotions when they began to distinguish parrots on the branches))) We have never had this before! The room was spacious, comfortable. They give out bathrobes, slippers, constantly replenish personal care products. There is a hair dryer, iron and even an umbrella in case of rain, it was quite unexpected). Air conditioning, ceiling fan work properly, mini bar is included in all inclusive. Regarding the restaurant, I can say that we did not see any dissatisfied people. Buffet, just a cornucopia of food. For every taste and in any quantity. There are also themed restaurants on site, they go by appointment in advance. We found out about it too late and didn't manage to get in. But even this did not upset me much, because every day the menu in the main restaurant was different! Now about the sea. Very, very warm! We were lucky, all our stay the amount of algae was very small! Azure water, velvet sand, shade from palm trees... Mmmm... Well, to be specific - beach towels can be changed daily, there are a lot of sunbeds, the applied algae are constantly removed. The staff is very qualified, especially the chefs. They speak good English, some understand Russian. What can I say, my husband and I have only the most pleasant memories, I think this summer we will visit this wonderful country again!

January 2015, With family

  • Overall rating - 9.7/10
  • Service - 10
  • Meals - 10
  • Accommodation - 9

The vacation turned out to be amazing - we spent two weeks in Gran Bahia, in Pnuta Cana. The hotel rooms can be summed up in three words – spaciousness, comfort and luxury. We lived in the 17th villa, the apartments are bright and well-groomed - the main thing is not worn furniture and snow-white linen. In the minibar, water, tea, coffee and beer were included in the price and replenished regularly. There were no complaints about cleaning either, the girls did a great job! The air conditioner and other equipment did not fail even once, only the key to the room was changed several times, it was demagnetized and did not work - this is the only thing that unbalances. The staff is very courteous - they came to help at any time of the day or night. The restaurants were served with lightning speed, and even if problems arose, all other employees did not remain outside observers. By the way, some of them speak excellent Russian, so there were no barriers to communication either. The hotel also had its own shopping area, the prices, of course, went off scale there, but we bought a few souvenirs. Another little tip, take dollars with you - the most popular and profitable currency in these places!

September 2014, Couple

  • Overall rating - 10/10
  • Service - 10
  • Meals - 10
  • Accommodation - 10

Pros: Restaurants and bars of the hotel are open around the clock, even on the beach.Trains run around the hotel, which will instantly take guests to the beach.A variety of entertainment activities for adults and children at any time of the day.The food is amazing, a lot of seafood, fruits.Interesting diving, swimming with dolphins, helicopter rides.Suitable for recreation of all categories of tourists.

Minuses: Excursion to the island of Saon is not impressive.

May 2014, Couple

  • Overall rating - 9.7/10
  • Service - 10
  • Meals - 10
  • Accommodation - 9

Pros: The territory is huge, fragrant, rich in a tropical garden where parrots live.The beach is luxurious and white.The food is beyond praise.Not far from the hotel is the Punta Cana resort market, where you can profitably buy souvenirs and necessary goods, bargaining with sellers.

Minuses: Check-in to the selected room is not timely.Upon arrival, the staff settles in a worse room with a view of the construction site, it takes a long time to ask for relocation.

April 2014, With friends

  • Overall rating - 9.7/10
  • Service - 9
  • Meals - 10
  • Accommodation - 10

Pros: There are many villas in the infrastructure of the complex, “tuk-tuks” run from the lobby to the beach.For children there is a whole water park, for aesthetes they offer mini-golf.Daily one hour of "wi-fi" in the lobby for free.The restaurant's menu is varied with vegetarian and dietary options.Payments are accepted in Canadian dollars and the United States.

Minuses: Animation for children in English and Spanish.There is no extractor in the bathroom, so there is a lot of moisture in there.

April 2014, Couple

  • Overall rating - 9/10
  • Service - 8
  • Meals - 9
  • Accommodation - 10
Overall rating - 9.3/10
  • Service - 9
  • Meals - 10
  • Accommodation - 9
  • Pros: Children's pools and water park for the little ones.Live music and discos on the beach.WiFi is free every day.For dessert - a paradise for the sweet tooth.Light blue atlantic ocean with azure waves.Of the excursions, we note safaris, helicopter rides and whale watching.

    Minuses: There are a lot of Americans and Canadians in the hotel, behaving disgustingly.Sometimes there are a lot of algae in the water.

    December 2013, With friends

    • Overall rating - 8.7/10
    • Service - 9
    • Meals - 9
    • Accommodation - 8

    Pros: Cleaning is conscientious, daily.A variety of entertainment programs throughout the day and until late at night, which are held both on the beach and by the pool.The food in the main restaurant is exquisite, very varied.

    Minuses: The territory of the hotel is extended inland, so the way to the beach from the distant buildings is long.Check-in is problematic, the room that was booked is provided after painful negotiations.Lots of mosquitoes, including in the room.Not enough umbrellas on the beach.

    So let's start - the dates 01/07/14-01/17/14 - operator Travel Professional Group (TPG), tour operator Mansana, flight Rosa Vetrov-charter, Gran Bahia Principe Bavaro hotel, insurance from Travel Professional Group - European Travel Insurance.… More ▾ So let's start - the dates 01/07/14-01/17/14 - operator Travel Professional Group (TPG), tour operator Mansana, flight Rosa Vetrov-charter, Gran Bahia Principe Bavaro hotel, insurance from Travel Professional Group - European Travel Insurance.
    The composition of the family - 2 adults and 2 children - 6, 5 and 1, 8 years old.
    Departure from Kyiv was delayed by 40 minutes, but we were even on the spot an hour earlier than the arrival time.
    Group transfer and at the hotel reception we were around 11 am - settled at 17-00 pm - the last!
    So, it all started with the reception)
    Background:
    The hotel territory consists of 5 hotels - Gran Bahia Principe Ambar, Gran Bahia Principe Esmeralda, Gran Bahia Principe Bavaro and Gran Bahia Principe Punta Cana Gran and Bahia Principe Premer - the hotel is stretched inland, so the hotel is located as if one after another - that is, first luxury Barn and Esmeralda, then mirrored Bavaro and Punta Cana and the last Premier.
    In November, booked on the advice of the operator (not Manzana) Bahia Principe Premer as a children's hotel, which has a "children's" package in the rooms in the form of bathrobes for children, milk in the minibar and small similar items for children.
    But we couldn’t find any reviews about this particular hotel in the Gran Bahia Principe network ... A month before departure, we still found a review saying that the hotel is located on the territory of the network, but it is the most extreme to the road, that is, 20 minutes to the ocean on foot, yes, trains often go, but we considered that it was not a very convenient option for us with a stroller and turned to the tour operator with a request to replace the Bahia Principe Premer hotel with the Gran Bahia Principe Bavaro hotel, which is located in close proximity to the ocean and walk to it 5 -7 minutes) The tour operator, having requested free places and taking from us an additional payment in the amount of about $ 900, rebooked the hotel for us. -200 dollars and they were moved to the Gran Bahia Principe Bavaro hotel) - the advantage is proximity to the beach, the main restaurant and the rooms themselves are newer - four-poster bed, plasma and good new plumbing)
    The voucher clearly indicates the name of the Gran Bahia Principe Bavaro hotel and the name of the Family suit room, but at the reception we were immediately put on Premiere bracelets (even before checking in - to visit restaurants) with which we were not allowed into the main restaurant ... we suspected something was wrong and went to sort it out ... Bottom line - we were told that we did buy the Premier - and that the inscription on the Bavaro voucher does not mean anything and there is simply no category of Family Suit rooms in Bavaro. Rather, there are, but they are called Superior suit - that is, we have a mistake in the voucher - which was made by the operator and therefore we are accommodated in the Premier ... there were 20 of us from Ukraine ... at the reception they did not want to hear anything about our surcharges or about what the name of the hotel is still written on the voucher ... the guide of the host Terramar - Elena - behaved strangely - she did not take any part in the negotiations at all - at all! Having barely called her, she nevertheless arrived - she announced that she had written a letter to Kyiv and was waiting for what they would say, she did not even try to talk to the hotel staff. Let me remind you that it was Christmas - a day off and the time difference ... it was already late in the evening in Kyiv, that is, she knew perfectly well that no one would decide anything in Kyiv now and only she could provide us with at least some assistance in the negotiations, but no - she just told us about it, turned around and left without even trying to help (((
    As a result, we were settled in the Premier at 17-00, the last and only of all with 2 children after a 12-hour flight ... By the way, there were no children's "packages" in Premier) no milk, no bathrobes - nothing!
    After spending a lot of money and time in the next 2 days on negotiations with Kyiv operators, after 2 nights we were moved to the right hotel…
    After 2 days, the younger girl was poisoned, they ate only the maximum children's food ... they called the number in the insurance and ended up in the Travel Professional Group company ... why? It’s not clear - after all, they called the insurance company ... after long songs and melodies, they dictated the insurance number to us ... they called back the European Travel Insurance insurance company - they reported our coordinates and called the doctor for the child 1, 8, stating that we had poisoning and the child had vomiting and diarrhea ... they said that in 5 minutes they will call back and inform you when the doctor will arrive ... After 2 hours (!!!) without waiting for the call, we called back again ... again a new operator - 2 hours to clarify the data and again - “in 5 minutes we will call back and say when the doctor arrives” ... And ALL! Not a call ... we are experienced parents - we managed it ourselves - and we have medicines at the ready, but the fact itself - how is it possible - after all, a small child needs a doctor! We made 3 calls for 5-7 minutes, spending a lot of money on empty talk - we never saw a doctor, we never got a call (((
    The next day I got poisoned ... the next day the eldest daughter ...
    We told our guide about such poisonings - she reacted calmly, said that everyone here was poisoned and almost every 3 of her tourists were poisoned here (((
    These are our operators and insurances ... the impressions about the quality of service are simply terrible (
    Summary about the country
    I really liked the Dominican Republic as a country (oddly enough)
    Green and bright, very comfortable weather - in our period it rained every day, but in the morning for 5 minutes, the wind near the ocean is sometimes strong, but very warm - it is very comfortable to lie down and for children - it does not soar, there are waves, often with small algae - they are really immediately removed from the beach, but they remain in the ocean) in principle, there is no discomfort) the ocean is warm)
    There are always sun loungers on the beach - despite the fact that the hotel was packed, you can always find a sunbed, naturally you need to take it at 7 hours under an umbrella, but this is also not a problem)
    Kitchen…very monotonous and relatively small assortment. There is nothing to feed the children - at all - in the evening even mashed potatoes cannot be found (Everything is breaded and in a bunch of sauces (
    Animation is average - it is, but not a theater)) who wants to always find something to do)
    Very weak children's animation - it is practically non-existent - children's disco - this is one dull animator and 5 children - although there are hundreds of them in the hotel.
    No peacocks and other animals walked around the territory.
    Russians and Ukrainians are often ignored, and at the reception and at the bar, first of all, Europeans and Americans will be served - this is very offending ...
    So the hotel is a solid 3-4 with a stretch - and all because of the staff - the territory itself, the beach and the rooms are basically good, but the staff, the kitchen spoil everything (
    Well, our operators distinguished themselves ... we will definitely return to the Dominican Republic to a decent hotel, but without our operators.