Refund Aeroexpress tickets. Additional services
To Sheremetyevo Airport:
Aeroexpress tickets to Sheremetyevo can be purchased at the Aeroexpress railway terminal building at the Belorussky railway station (Belorusskaya metro station). The entrance to the terminal is through the entrance No. 3 and No. 4 of the station. At the terminal, you must purchase a ticket at the selected fare. If necessary, you can check in for a domestic flight and check in your luggage. Travel time to the airport will be 35 minutes. The electric train arrives at the platform of the Aeroexpress railway terminal located near Sheremetyevo-F. To get to Sheremetyevo-B and C, you should use a free bus. The stop is located on the ground floor at the entrance to the terminal. Travel time will be 20 minutes.
To Moscow (to the Belorussky railway station):
A free bus runs from Sheremetyevo-B and C terminals to the Aeroexpress railway terminal. The bus stop is located at the exit from the Sheremetyevo-B arrivals hall, on the left, on the station square. Travel time will be 20 minutes. From the Sheremetyevo-F terminal, you can walk along the elevated pedestrian gallery (7 minutes) to the building of the Aeroexpress railway terminal, which is located on the forecourt of the airport. The pedestrian gallery is located at the level of the Sheremetyevo-F departure hall. The express arrives in Moscow at the Belorussky railway station. Travel time will be 35 minutes.
Fare:
The total cost is 400 rubles. 00 kop. Children under 5 years old - Free of charge Children from 5 to 7 years old - 130 rubles. 00 kop. Tariff "Family": Two adults + children (up to 3 children) under the age of 14 - 810 rubles. 00 kop. Round-trip fare - 800 rubles. 00 kop.
There are many ways to get to airports from different parts of Moscow, but they all differ in price and speed. When you need to get to your destination quickly and without traffic jams, so as not to miss your flight, many people choose Aeroexpress trains going to Moscow airports.
What's this?
Aeroexpress is a company engaged in high-speed transportation of passengers from the center of Moscow to three airports - Vnukovo, Sheremetyevo and Domodedovo.
The Aeroexpress station is waiting for passengers.
There are three classes of wagons:
- Economy
- Standard
- Business
The ticket price depends on the comfort of the carriage.
In 2014, Stadler, together with Swiss train manufacturers, launched the first double-decker cars, which are now working properly and transporting passengers on standard routes. Double-decker carriages are equipped with everything you need: sockets, air conditioning, comfortable seats.
The cabin inside the car is clean and comfortable for passengers.
Many passengers who have never traveled in this way often wonder if there is a toilet on the Aeroexpress. In ordinary carriages, as well as in double-decker Aeroexpress trains, it is present.
Routes
Aeroexpress trains deliver passengers to the destinations of three Moscow airports.
- To get to Sheremetyevo, you need to take an express from the second or fourth entrance of the Belorussky railway station. Signs will help passengers to take the train from Sheremetyevo to the station;
- To Domodedovo, the express departs from the second entrance of the Paveletsky railway station or through the lobby at the exit from the metro station "Paveletskaya"-radialnaya. The railway platform from the airport is located opposite exit No. 3 of the Domodedovo airport complex;
- The train goes to Vnukovo from the Kievsky railway station, Kyiv metro station. From the airport, the exit to the platform to the express train is located next to terminals A, B, D.
On the way, high-speed trains of the Aeroexpress company are 35-45 minutes on the route to Sheremetyevo and Vnukovo, 40-45 minutes on the route to Domodedovo.
Do not forget! The specific schedule is specified when sending directly at the box office or on the aeroexpress.ru website. There you can also find out about discounts, promo codes and promotions.
Buying a ticket
Tickets can be purchased in several ways:
- Purchase directly at the box office on the day of departure or in advance;
- On the Aeroexpress ru website;
- In a mobile application;
- At the turnstiles.
The terminal for buying a ticket, serviced by trained specialists, is ready for work.
You can buy an Aeroexpress ticket in advance or just before departure - it depends on the chosen fare.
Payment is made using cash, bank cards or mobile transfer, depending on the chosen method of purchase.
Tickets purchased online can be printed on a printer. You do not need to print out the ones purchased in the application - just put the screen of your mobile phone with a QR code on the reader on the turnstile.
Can I get a refund for an unused ticket?
If for some reason the passenger did not have time to use the ticket, missed the flight or could not go on a trip, the question arises of a refund for the ticket. The company offers the following solutions to the problem:
- The full ticket price is refundable only due to an unscheduled interruption in train traffic for more than an hour. In other cases, the ticket price is not refundable;
- If necessary, the passenger has one opportunity to change the details of the electronic ticket on the website or through the application.
Add-ons and bonuses
Under the Aeroexpress Bonus program, you can profitably save on trips, saving not only time, but also money. In order to become a member of the program, you need to go to the Aeroexpress website in your personal account and check the box next to this item, then fill out a short questionnaire. After purchasing tickets, bonuses will be credited to the account.
Management and coordination of the terminals comes from a single dispatch center. If for some reason the buyer failed to pay for the ticket, and the funds were paid, he can contact the support service.
Tariffs
- Standard. The ticket costs 500 rubles, is valid in accordance with the date and direction indicated on the travel card. Includes one trip;
- There and back again. Ticket price - 1000 rubles. Includes two trips - one to the airport and one to the train station. Valid on all routes from and to Moscow airports. You can use it within 30 days after purchase;
- Family and friends. Cost - 950 rubles. The ticket is valid for one trip in a standard class carriage for a group of passengers up to four people. The date is indicated on the travel card, you can sit down within 15 minutes after the first use.
- Family and friends. There and back again. The ticket costs 1700 rubles, combines the two previous fares.
- Aeroexpress business class. Cost - 1000 r. Guarantees one trip in a luxury carriage. Valid by date, time and direction in the travel document;
- Children's. For children from 5 to 7 years old. A ticket for one child costs 130 rubles. Designed for one trip, valid according to the date in the travel card. It is issued only at the point of departure on the day of the trip and in the presence of children, the presentation of documents proving the age is required. Sold without a fixed place;
- Plus the subway. Cost - 560 rubles. Includes one Aeroexpress ride and one metro/bus/trolleybus/tram ride. Transfer to the MCC can be done within 90 minutes from the first landing. Valid for 5 days, including the day of ticket purchase;
- Inter-airport. 1060 r. Possibility of two journeys on Aeroexpress and a ticket for travel by public transport. There is a 10-minute block between rides on Aeroexpress trains. The transfer is valid for 90 minutes from the first pass in the subway. Valid for 5 days;
- Business trip. It costs 1115 rubles. Similar to the previous one, but includes two travel cards for public transport.
Passengers who frequently use Aeroexpress trains can purchase season tickets:
- For 15 trips - 4050 rubles;
- For 20 trips - 4500 rubles;
The cost of the card is also charged from the passenger - 50 rubles. If the card is returned, the money is returned to the passenger.
The card is blocked for 10 minutes after each use of the Aeroexpress turnstile. The subscription is valid for all three directions and for 30 days, including the day of purchase.
- Reduced ticket - for privileged categories of citizens, issued at the point of departure, provides for certain benefits;
- Personal assistant - for passengers with disabilities. Meets at the point of departure, helps to issue a ticket, escorts to the train, packs luggage and places it in the car;
- Travel for children under 5 years old is free upon presentation of a document certifying age. Children without tickets pass without taking up seats.
A personal assistant helps a passenger with a disability with boarding the car and stowing their luggage.
The cost of some tickets in the Aeroexpress app or on the website differs from the cost at the box office:
- Business class - 1000 rubles;
- Standard - 420 rubles;
- Round-trip - 840 rubles;
- Family and friends - 950 rubles;
- Family and friends. Round-trip - 1700 rubles.
Note! Depending on the season, discounts and promotions are possible. Valid for the period of the World Cup, for example, guarantees Moscow fans free travel on all routes.
Personal Area
Registration on the Aeroexpress website or in the application opens access to many services. By opening a personal account, the user can:
- Participate in the bonus program;
- Buying and printing an e-ticket is cheaper than at the box office, saving time;
- Change data before the trip;
- Keep track of your payment history.
Transportation of luggage and pets
Hand luggage must not be placed in such a way that it interferes with the movement of carriages or the convenience of passengers, that is, in corridors, vestibules and aisles. Ensuring the safety of property is the responsibility of the passenger.
Baggage must not be dirty or flammable. It is prohibited to place it on passenger seats.
The passage in the cabin is free and not cluttered with things, nothing interferes with the movement of people.
Animals
Small pets (rodents, reptiles, cats, etc.), dogs and birds are transported in crates, containers, carriers and cages. Large and service dogs (no more than two per passenger) are placed in the vestibule. Mandatory - with muzzles and a leash. Dogs must be supervised by a guide or owner.
Small dogs and cats can be transported without containers under the supervision of the owners, dogs - in muzzles and with leashes.
Animals are counted in excess of the hand luggage allowance. Veterinary documents are required.
Dangerous, wild, aggressive and poisonous animals are prohibited for carriage.
Airports where Aeroexpress operates
As already mentioned, the Aeroexpress company allows you to buy tickets in three directions. The terminals are located at Domodedovo, Sheremetyevo and Vnukovo airports, and at the stations from which departures are made. With the express you can get to the airport and back.
The passenger buys a ticket at the terminal before leaving for the trip.
How to get to the starting point
To take the Aeroexpress, you need to get to the metro station and go to the station from which the departure takes place in this direction.
- For Sheremetyevo - This is the Belorussky railway station. Located at the Belorusskaya metro station. Its location is the Tverskoy district of the Central Autonomous Okrug of Moscow. To get from the metro to the station, you just need to exit the metro station - the entrances will be here;
- For Domodedovo - this is Paveletsky railway station. Located at the station of the same name. Paveletskaya is a station on the Zamoskvoretskaya line of the Moscow Metro. It is located between Novokuznetskaya and Avtozavodskaya. It is located on the territory of the Zamoskvorechye district in the Central Administrative District of Moscow.
- For Vnukovo - Kyiv railway station. To get to it, you need to go from the Kievskaya metro station, located in the Dorogomilovo district.
Scheme of metro stations and train traffic on three routes to airports. Getting to the stations by taxi and public transport is very easy. Based on where the passenger is located and which of the three stations he needs, he can call a car from one of the private companies or use the services of a bus or tram.
Alternative way to get to the airport
Despite the fact that it is much cheaper to take a bus ticket, Aeroexpress Moscow - Airport still remains one of the most popular modes of transportation. This is because, sometimes, this is the only way to arrive on your flight on time in conditions of huge traffic jams. In addition, discounts and benefits, as well as economical fares, allow you to purchase a ticket at the lowest possible price.
A comfortable double-decker carriage is waiting for passengers on their flight.
The possibility of transporting animals and children at no additional charge is an attractive addition, as is the bonus system. The company cooperates with the Swiss company Stadler, also Aeroexpress and Russian Railways are on friendly terms, which indicates a well-deserved reputation.
When choosing an Aeroexpress train, a passenger does not have to worry about the safety of his luggage and the speed of the trip - he will definitely make it on time.
Aeroexpress trains depart from railway terminals near stations of the Moscow Metro's Koltsevaya Line. Travel time to Vnukovo and Sheremetyevo airports is approximately 35 minutes, to Domodedovo - approximately 45 minutes.
Trains to the airport:
- from Paveletsky railway station - to Domodedovo Airport;
- from Belorussky railway station - to Sheremetyevo Airport;
- from Kievsky railway station to Vnukovo Airport
Airport trains:
- from Domodedovo Airport - to Paveletsky railway station;
- from Sheremetyevo Airport - to Belorussky railway station;
- from Vnukovo Airport to Kyiv railway station.
How to order a ticket?
If Moscow is the starting or ending point of your trip, the system will automatically select the required ticket for the Aeroexpress train when booking your ticket. Select the desired route and pay for the service along with the ticket.When creating an order, the system will automatically select the required ticket for the Aeroexpress train if Moscow is the starting or ending point of your route.
Tickets at the "Standard" fare can be purchased immediately before the departure of the train or in advance, but not earlier than 90 days before the intended date of travel. If you buy tickets three or more days before the trip, their cost will be lower.
Under the Standard fare, a passenger is not provided with a specific seat. If there are no free seats, standing is allowed.
The ticket is valid for 30 days from the date specified at the time of purchase.
How to use the ticket?
After successful payment for the complex service, an electronic ticket with a QR code will be sent to the mail you specified during registration. Print it out and, while passing through the Aeroexpress turnstiles, attach the QR code to the reader.IMPORTANT! You need to print the ticket directly from your browser. When sending an e-ticket for printing, the following requirements must be observed: do not change the default print settings (print quality, page scale and image size); The QR code located on the itinerary receipt must be well printed and readable, the presence of any defects on it is unacceptable. In case of non-compliance with these requirements, the ticket is considered invalid.
How to return a ticket?
The cancellation procedure for the Avia+Aeroexpress complex service consists of two stages - cancellation of an air ticket and cancellation of an Aeroexpress ticket. You can only cancel an Aeroexpress train ticket, while the ticket will remain valid.To return an Aeroexpress ticket, you need to:
- Log in to the site website.
- Enter the "My Ticket" section, select the "Aeroexpress" tab and open the desired booking.
- Click the "Request Cancellation" button.
- Agree with the amount to be returned.
Note!
You can return the ticket until 23:59 on the day before the day of travel.
When canceling an Aeroexpress ticket, the full cost of the ticket (the agency's service fee of 1 AZN, as well as the payment system mark-up deducted by the bank when paying for the ticket) is subject to a refund.
If a ticket for the Aeroexpress train was issued along with the ticket, an agency service fee of 1 AZN is charged for making changes to the railway ticket.
This might be helpful. How long does it take to get to the airport by high-speed train? Where can I find the timetable? How much does the ticket cost? What classes of carriages are available on Aeroexpress? What is the validity period of an Aeroexpress e-ticket? Rules for registration at Aeroexpress terminals and schemes of their location. We are talking about all this.
(The information was taken from the site pososhok.ru, where you can also purchase Aeroexpress tickets. Some information or conditions, for example, regarding payment methods, may differ in other companies, most often slightly).
1. Which airports do Aeroexpress trains run to?
To the airport Vnukovo - from the Kievsky railway station,
to the airport Domodedovo - from Paveletsky railway station,
to the airport Sheremetyevo - from the Belorussky railway station.
2. How long does it take to get to the airport by Aeroexpress?
Travel time is 35 minutes, to Domodedovo airport - 40-45 minutes.
3. Where can I find the schedule?
On the website www.pososhok.ru in the Aeroexpress section
on Aeroexpress website www.aeroexpress.ru
by calling the Pososhok hotline: 8-800-700-33-77 (toll-free within Russia)
by sending a special short SMS message to number 3115 in Russian or Latin letters:
. "Moscow (Kyiv railway station) - Vnukovo": "ae v" or "ae v";
. "Moscow (Paveletsky railway station) - Domodedovo": "ae d" or "ae d";
. "Moscow (Belorussky railway station) - Sheremetyevo": "ae sh" or "ae s".
To receive an SMS with the express schedule at a specific time (for example, to Vnukovo at 7:00 am), you must send a request like: "ae at 07:00" or "ae v 07:00".
The cost of the SMS service is determined according to the tariff plan of your mobile operator.
4. How much does a ticket cost?
The fare for one adult passenger in a general class carriage is 320 rubles; in a business class carriage - 550 rubles. For children under 5 years old, travel is free.
5. What is the difference between a general class carriage and a business class carriage?
A general class carriage is a carriage where a seat is not reserved for passengers. A ticket for this carriage is valid until 23:59 on the day following the date indicated on the ticket.
Business class car - 24-26 seats in the car, soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees a seat with a number, which is issued for a specific date and time of departure.
6. What is an Aeroexpress e-ticket:
- Possibility to buy a ticket in advance and without commission
- Booking and paying for a ticket on the Pososhok.ru website
You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.
An example of an electronic ticket sent by e-mail:
When choosing a version for mobile devices, make sure in advance that it can be played correctly by your phone. For this:
- Make sure the GPRS data service is connected and configured
- Follow the link in the SMS message with payment results
The opened page should display an e-ticket with a barcode image. If the barcode is not displayed, print the e-ticket on paper. Tickets without a barcode image are not subject to verification.
Be sure to print the e-ticket before the trip and keep it until the end of the trip or save the SMS notification in your mobile phone.
7. What is the validity period of an Aeroexpress e-ticket?
- Economy class - the ticket is valid until 23:59 on the day following the date of travel indicated on the ticket.
- Business Class - the ticket is valid only for the flight (by date and time of departure) indicated on the ticket. If a passenger with an Aeroexpress business class e-ticket is late or in case of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the date of travel indicated on the ticket.
8. How to pay for tickets?
- Bank card online
- Yandex.Money
- Wallet "WebMoney"
- Bank card in the office
- Bank transaction
- in cash through Euroset
- cash via "Cyberplat"
- in cash through the cash desk in Svyaznoy stores
- in cash through the cash desk in MTS stores
- in cash through the Eleksnet terminal
- cash via "Qiwi" wallet or terminal
- in cash at one of our offices
9. Can I return the ticket?
Pre-issued tickets are non-refundable and non-refundable.
10. Does the ticket indicate the seat number?
Tickets are sold without seat numbering (with the exception of business class tickets), so we recommend that passengers arrive at the departure point 10 - 15 minutes before the train's departure and calculate the time for the trip with a small margin.
Since February 2010, business-class carriages have been running between Moscow and Sheremetyevo Airport in Aeroexpress trains, which differ from ordinary ones in a higher level of comfort and the availability of additional services. In such a carriage, unlike the usual one, passengers are provided with a guaranteed seat.
11. How to get through the turnstiles at the airport?
Departing from Moscow to the airport, a passenger presents an electronic ticket (in a printed form or from a mobile phone) to the traveling ticket office to be reissued for a ticket with a bar code, which will allow you to go through the turnstiles at the airport in the future. If a passenger is traveling from the airport to Moscow, then the pass is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security officers.
Buying an Aeroexpress ticket online:
Step 1. Ticket order
Select travel options: date, airport, direction, class, fare.
Advance ticket sales - 4 months in advance.
Confirm your agreement with the rules for issuing an electronic ticket and proceed to the "selection of payment method".
Business Class
When choosing this class of service, you must specify the "flight time" and "seat in the car."
Pre-sale for 4 months.
Step 2. Choosing a payment method
Choose a payment method, enter your mobile phone number and e-mail. After payment, you will receive an SMS-message(s) with a link to an electronic ticket to this number and e-mail.
Step 3. Payment
Pay for the ticket following the requirements of the payment system you have chosen.
Step 4. Payment results
After making the payment, you will be redirected to the e-ticket viewing and printing page. This ticket must be printed on paper to present to the controller at the time of checking travel documents.
Features of payment by bank card
We accept payments by bank cards of the following payment systems: Visa, MasterCard. Payment is made through the payment gateway of the Transport Clearing House.
The result of successful payment on the payment gateway of the Transport Clearing House is a transition to the page with the paid ticket. If this does not happen, do not repeat the payment attempt until the reasons for the failed operation are clarified.
The reasons for refusals to carry out the operation may be:
- the issuing bank of the Buyer does not support the payment processing technology used;
- there are not enough funds on the card to pay for the ticket;
- the issuing bank of the Buyer has established a ban on payment on the Internet;
- the entered data was not confirmed by the Buyer on the payment page.
If the payment operation was successful, but access to the page with the paid ticket was not provided, please contact the Aeroexpress technical support service for clarification by calling the hotline 8 800 700 33 77 or e-mail [email protected]
E-ticket
Can I return or exchange the purchased ticket?
According to the rules of Aeroexpress, the exchange and return of economy class tickets is prohibited.
Refunds of business class tickets are also prohibited, however, there is the possibility of a one-time reissuance of a ticket for another flight. Tickets are reissued only at Aeroexpress ticket offices and strictly subject to the availability of seats in the business class carriage. If there are no seats, the client can use the economy class carriage, but without a refund of the difference in cost.
Refunds on unused electronic tickets are not carried out, except for the cases provided for in clause 1.8 of the Rules for Traveling on Express Trains.
Validity of e-ticket:
Regular class: valid until the end of the next day from the specified date of departure.
Business Class: Only on the flight indicated on the e-ticket.
The ticket must display a barcode. Tickets without a barcode image are not subject to verification.
When using the version for mobile devices, make sure in advance that the ticket is played correctly on your phone. To do this, make sure that the data transfer service via GPRS is connected and configured.
The opened page should display an e-ticket with a barcode image. If the barcode is not displayed, print the e-ticket on paper. Tickets without a barcode image are not subject to verification.
During the check of travel documents:
- present the printed ticket with a barcode to the controller.
- show the barcode of the electronic ticket to the controller on the phone screen.
The controller using a special reader will check the parameters of the trip.
Client's consent to receive sms and other messages
By accepting the Rules for issuing an electronic ticket, you agree to receive information from Aeroexpress about the purchased electronic tickets via the mobile phone number or e-mail address you specified.
If you have any problems with obtaining an electronic ticket or using it, please contact the hotline 8 800 700 33 77 or send an email to
