Czech Airlines phone hot. Czech Airlines

Someone likes to travel by car, someone prefers to travel by train, but the fastest and easiest way to get to the Czech Republic is by plane.

Aircraft of the national airline ČSA will take you to the Czech Republic in a matter of hours. Reliability and comfort - this is what Czech Airlines has been guided by for 90 years. And in this she excels.

Start

Czech Airlines is largest airline in the Czech Republic with long traditions. Its history begins in the twentieth century. She earned on October 6, 1923 and immediately received the status of the national state Czechoslovak airline. The company then changed its original name ČESKÉ AEROLINIE to Czech Airlines.

Three weeks later, in October 1923, the first flight from Prague to Bratislava took place. At first, the planes flew only through the territory of Czechoslovakia. After 7 years, in 1930, the first international flight Prague-Zagreb took place.

Commemorative photo from the first international flight of České aerolinie.

For almost 15 years, all ČSA flights were operated without stewardesses on board, and only since 1937 did the first flight attendants appear on line flights. The airline began to care about the comfort of passengers.

1957 The Il-12 Československé Státní Aerolinie landed in Paris.

1958 Aircraft Tu-104. The Soviet aircraft industry at that time was in demand.

Since then and to this day, the airline constantly growing and improving. Like every company, Czech Airlines has its successes and failures. However, the management strives to ensure that ČSA proudly bears the title of national airline. Therefore, there are more and more “ups” and recognitions over the years. Czech Airlines has been repeatedly named the best airline in the Czech Republic, and the international aviation organization OAG recognized it the best airline in Central and Western Europe.

skyteam

Czech Airlines is trying to meet world standards and for 13 years is a member of the largest aviation alliance SkyTeam. This makes it possible to make passenger travel easier, faster and more enjoyable.

Working together with alliance partners, Czech Airlines offers convenient connections and organized transfers for their clients. Thoughtful flight schedules provide more choice and opportunities for the implementation of the most intricate routes.

Picture for the curious - a complete list of airlines included in the SkyTeam alliance.

Passengers using the services of Czech Airlines are given the opportunity to collect flight miles and then use them on flights of any airlines of the SkyTeam alliance.

Reliability is the main principle

Reliability is not an empty word for an airline. Passenger safety is a priority for the CSA.

For 37 years, there have been no fatal accidents with Czech Airlines aircraft. Agree, this is important.

Czech Airlines is constantly replenishing and updating its fleet. The average age of aircraft is 8 years. As of April 2014, ČSA there are 23 modern aircraft. Among them, one Airbus 330-300, six Airbus 320-200 and nine Airbus 319-100, designed for long-haul flights. All aircraft undergo strict pre-flight control and comply with international operational specifications. Aircraft are serviced at the operational center in Prague, where the planes of other European carriers are also undergoing maintenance.

ČSA aircraft at home base.

Aircraft piloting is carried out only by professionals who have been trained and practiced for more than one year at the airline's flight base. It is located in . For most pilots, a smooth takeoff and soft landing is not difficult, because they feel at home at their “native” airport.

From the feedback of passengers - Valentine:

“I flew from the Czech Republic to Belgium. Check-in went very quickly, the remarkable thing is that when they were already on board, the company's employees announced that passengers with children go first, and then everyone else. I have never experienced anything like this, I think moms were very pleased. The flight was 1 hour 20 minutes, breakfast was offered with a hot sandwich, there were a lot of drinks. The staff were very helpful, but what I liked the most was the soft landing.

The crew and flight attendants are attentive and polite. And they have a very beautiful uniform in corporate colors.

It seems that here they are - clouds, and the plane is already rapidly heading down and landing very smoothly. I like it when I sat down, as if on a pillow. After such a landing, the fear of flying disappears.

85 years of IATA membership allows the airline to constantly improve the reliability of its work, as well as effectively control costs and provide quality services to travelers.

Flight geography

The airline is based in Prague at the airport. Vaclav Havel. Czech Airlines planes fly from Prague to most European countries, America, Central Asia, the Middle and Far East, Transcaucasia, Russia and the CIS countries. Transportation is carried out to the main airports of cities and countries. Thanks to this, passengers reach the final destination of their journey quickly and comfortably.

Boeing 737 ČSA landed at Samara airport.

ČSA airline planes fly to the following Russian cities: Moscow, St. Petersburg, Yekaterinburg, Irkutsk, Kemerovo, Omsk, Samara, Rostov-on-Don, Perm, Ufa. There are also flights to some cities of the former USSR: Almaty, Yerevan, Tbilisi, Donetsk, Kyiv, Lvov and Minsk.

Representative offices of Czech Airlines in Russia

In many major cities, ČSA has representative offices where each client can turn for help and solving pressing issues. In Russia, the airline's offices are open in:

• Moscow;
• St. Petersburg;
• Samara;
• Yekaterinburg.

In Moscow, the office of Czech Airlines is located at: 125047, Moscow, st. 3rd Tverskaya-Yamskaya, 31/35, tel.: +7 499 973-18-47.

Don't be discouraged if you don't find a CSA office in your city. Call the free phone line 8 10 800 22 44 33 66 and our staff will be happy to help you.

Everything for the convenience of passengers

Czech Airlines is constantly working to improve the quality of passenger service, constantly offering new services. For the convenience of passengers, there is an official website: czechairlines.ru

The main page of the site is simple and convenient.

Also through the Internet service you can get other services:

• read general information for passengers;
• reserve tickets;
• register online;
• order a special service.

How to buy a ČSA ticket

Buying a ticket for a ČSA flight is very easy. It is enough to reserve it through the company's Internet service, or by calling. Passengers who are more comfortable with the usual purchases can purchase tickets at any air ticket office.

In the airline discounts, bonuses and sales of air tickets are practiced. Therefore, check the ČSA website more often, maybe you will be able to buy tickets at a bargain price.

Flight Rules

Registration

The rules for the carriage of passengers in Czech Airlines do not fundamentally differ from those generally accepted. You must arrive at the airport early enough to check in your luggage and check in for your flight. At the airport. Vaclav Havel Prague check-in for the flight closes 40 minutes before the scheduled departure time.

At Prague Airport, check-in for flights takes place at these same racks.

You can also check in for a flight through the company's website.

Baggage

Czech Airlines provides its passengers with a baggage transportation service. In standard economy class you can carry 23 kg of luggage for 1 piece for free. It is allowed to take a bag into the cabin of the aircraft no more than 6 kg in weight and not exceeding the dimensions in length - 55 cm, in width - 45 cm, in height - 25 cm. for checked baggage weighing no more than 32 kg - 60 euros. You will also have to pay for non-standard baggage.

Do not forget to remove prohibited items from your baggage and carry-on baggage.

If you are flying from the Czech Republic or any other European country, you cannot take weapons, objects of a piercing and cutting nature, toys imitating weapons, toxic substances into the aircraft cabin. You can familiarize yourself with the full list of items prohibited for transportation.

Think in advance about how to prevent excess baggage. Permissible rate - 23 kg. Real Czech beer in a suitcase can play a trick on you.

It is possible to take in hand luggage the necessary liquid (water, drinks, medicines, toothpaste, liquid baby food) in a volume not exceeding 100 ml each. All liquids must be packed in one transparent plastic bag.

If you are flying from Russia, Please note that you cannot take any liquids into the cabin of the aircraft, with the exception of medicines confirmed for transportation by a medical certificate. You can familiarize yourself with the rules for transporting liquids in more detail.

Aboard

Before entering the deck of an aircraft, you must go through security control. You are required to go through a personal inspection, present your boarding pass and passport.

Based on the class of ticket you purchased, you will be provided with the appropriate service on board. For business class passengers, a larger scope of services is provided.

Flight attendants are friendly, courteous and efficient.

Economy class passengers can also count on decent service, hot meals and excellent service.

What do you want: chicken with potatoes ... ..

… or pork with spinach and dumplings?

By the way, you can ask the flight attendant for a beer. Seriously... and completely free.

Well, we ate - and almost already at home.

From the reviews of tourists - Oleg A.

“I constantly fly on business trips and always use the services of Czech Airlines with pleasure. On the positive side, I will say that they always have clean planes, excellent piloting, friendly flight attendants and normal food. Their base airport in Prague is also unbeatable.”

You look out the window - and it's not scary at all ... Reliability.

Czech Airlines takes care of all its passengers. If you are traveling with children, animals, or for any reason need special services and assistance from flight attendants, you can count on the additional service provided by the airline.

From the feedback of passengers - tourist Sergey:

“I would like to express my gratitude to the commander of the ship and the crew who piloted the aircraft from Rostov to Prague on May 5, 2013. Great flight, minimum turbulence, great landing! Careful and kind attitude towards little travelers (children were presented with coloring books, pencils, toys). Everything was provided on demand. Good selection of hot dishes. At the Czech airport on the way back, the baggage was accepted very quickly. Many thanks to the air carrier for a safe and comfortable flight.”

Thank you, great flight!

After the flight

After the flight, passengers are waiting for the standard procedures - accrual of miles and baggage claim.

Unfortunately, sometimes it happens that the luggage is lost or it is not delivered on time. Do not panic! Contact the airline staff or the Lost Faund baggage tracing desk, there are such at every airport. Make an act and move on. To be less worried, you can track your luggage search online. Czech Airlines employees will make every effort to find the baggage as soon as possible.

All this allows us to talk about Czech Airlines as one of the best airlines in Europe. You won't regret choosing ČSA as your carrier. Have a comfortable flight!

Irina Sidorova

CSA Czech Airlines (ČSA or Czech Airlines) is the national carrier of the Czech Republic. The company provides scheduled, charter and cargo transportation to 67 destinations in all parts of the world. It is a member of the SkyTeam aviation alliance. In 2016, for the first time after a rather long and significant decline, this Czech airline achieved a significant increase in passengers by almost 24%, transporting more than 2.7 million people in a year. CSA regularly upgrades its air fleet, which today has 17 aircraft. Perhaps that is why for more than a third of a century there have been no accidents during the flights of the airline.

About company

Airline codes:

• IATA - OK;
• ICAO - CSA.

check-in

CSA passengers can check in for a flight in advance on the airline's website. Online check-in opens 36 hours before the departure of the aircraft, and ends 1 hour before. You can go through it at the link (information about exceptions for which this service is not available is also published there) http://ru.csa.cz/ru/portal/info-and-services/services-csa/odbaveni_sub/form-amadeus-altea -dc.htm

Additional Information. If you are traveling with hand luggage only and you do not need to check in your luggage at the airport, then by obtaining a boarding pass through online check-in, you will be able to immediately go to security control without delay, without wasting time on additional procedures.

Rates

Czech Airlines has 5 service levels in Economy and Business class.

Economy class

It is divided into 3 levels:

1. LITE (for short range flights). The cheapest and most simplified class of service. The passenger can take with him only hand luggage free of charge - without additional things and baggage. Seat selection at check-in is not available, the ticket is non-refundable and there is an additional charge for rebooking. During the flight, free meals are not provided. Accrual of points in the OK program - 20-100%;

1. One piece of hand luggage, one piece of baggage (up to 23 kg) and one additional personal accessory weighing up to 3 kg is allowed for free transportation. Seat selection available when booking. On short and medium-haul flights, the fare is non-refundable, on long-haul flights, the penalty fee is 200 euros. No meals are provided on short flights, food and drinks are free on long-haul flights. Accrual of points in the OK program - 20-175%;
2. All the conditions of the previous classes + free meals on flights of any distance. Rebooking can be done without paying additional fees. Accrual of points in the OK program - 20-175%.

Additional Information. Economy passengers can optionally purchase some Business Class privileges - order Gourmet, - and Business Menu, choose a more convenient seat, get into a comfortable waiting room, etc. Services are chargeable, see the full list in the Additional Information for Passengers section.

Business Class

It is divided into 2 levels:

1. BUSINESS The free baggage allowance includes 2 pieces of hand luggage, 2 pieces of luggage (each weighing up to 32 kg) and one personal accessory weighing up to 3 kg. Choosing a seat when booking and a business menu is free of charge. For flights of short and medium duration, the fare is non-refundable, for long-haul flights - 200 euros. Rebooking will cost 60/100 euros depending on the flight distance. Privileges at the airport of departure. Accrual of points in the OK program - 175-200%;
2. Baggage allowances and basic conditions are the same as for the BUSINESS LITE class. The main differences are that the flight ticket can be refunded, and there is no additional charge for rebooking. Accrual of points in the OK program - 175-200%.

Baggage

CSA has the following baggage policies.

hand luggage

• Hand luggage dimensions - 55 x 45 x 25 cm, weight of one piece - no more than 8 kg. If these limits are exceeded, the bag/suitcase will be transported in the luggage compartment for an additional fee;
• The size of an additional personal accessory is up to 40 x 30 x 15 cm. This can be, for example, a laptop bag or a personal briefcase;
• During the flight, hand luggage must be in a special compartment located above the seats, and a personal bag (if any) is transported under the seat of the passenger in front;
• For small children who do not have a separate seat, the free carry-on baggage allowance does not apply.

luggage compartment

• Dimensions of one piece in the luggage compartment - no more than 250 cm in the sum of 3 dimensions, maximum weight - 32 kg;
• About the carriage of valuable and fragile items in the baggage must be reported in advance to the contact service of the company;
• It is forbidden to carry valuables, documents, medicines and electronic devices in baggage without warning;
• The baggage allowance for children under 2 years of age traveling without a ticket is as follows: LITE fare - does not apply, the rest - 1 piece weighing up to 10 kg. For children with a ticket - the standard rate, depending on the chosen class of service.

Flying with children

CSA makes special discounts for the transportation of a child under two years old. If a separate seat is not purchased, then only 10% of the fare can be paid for the trip. If the child flies in a separate seat, the discount is 25%. Passengers with small children are entitled, regardless of the fare chosen, to carry one folded baby stroller in excess of the free baggage allowance.

For people with disabilities

For passengers who may need assistance during their journey, ČSA provides an escort service. It is free, but the carrier must be warned about such a need in advance - no later than two days before departure. Passengers with limited mobility are provided with a wheelchair at the airport and on board the aircraft, and they can take 2 orthopedic devices on board in addition to the baggage allowance.

Additional services

CSA provides its passengers with a large number of additional services, which are not included in all offered fares. If your class of service does not include this, then before the flight you can order:

• Reservation of a seat of increased comfort / choice of the most pleasant seat in advance;
• accompaniment service for minors;
• One of several Business Menu or Gourmet Menu options (Economy class only);
• Additional places for luggage;
• Transportation of pets;
• Access to the airport lounge;
• If necessary, honey. indications - the service "Oxygen on board".

Also on board you can buy snacks and drinks that are not included in the main menu - the "Buy-on-Board" service. More information about all additional services, their cost, current restrictions and booking rules can be found on the page http://ru.csa.cz/ru/portal/info-and-services/travel-information/doplnkove_sluzby.htm.

Loyalty program

Czech Airlines has a two-tier bonus program "OK PLUS" for passengers and "OK PLUS corporate" for companies. Thanks to it, the airline's customers can save money on travel by exchanging the bonus points they receive for various privileges. Program participants (any client of the airline aged 2 years and older can become them) receive bonus points - miles for flights with Czech Airlines and payment for the services of partner companies (there are more than 90 of them).

Booking management and ordering additional services is carried out on the official website of the airline at http://ru.csa.cz/ru/portal/homepage/ru_homepage.htm.

Answers to all questions of interest can be obtained at the representative office of the airline in your city.

Video

In Czech Airlines, check-in for a flight from a computer or smartphone starts 1.5 days and usually ends 1 hour before departure. Online check-in is available on all Czech Airlines flights and is not available on partner flights OK 3000-5999. Check-in at the airport closes 40-60 minutes before departure, so you need to be at the airport no later than 2 hours before the departure of a long-haul flight and 1 hour before a short one. The company is constantly optimizing the packages of services provided to customers, so the features of each fare should be carefully reviewed on the official website of Czech Airlines before booking.

Baggage cost on Czech Airlines flights

Czech Airlines does not charge baggage fees for items that occupy:

• in economy class - 1 seat lighter than 23 kg;
• in business class - 2 seats lighter than 32 kg each.

In Czech Airlines, baggage carried under the Light fare is paid in full. Prestige tier loyalty card holders receive 1 piece of free baggage.

In Czech Airlines, the cost of baggage, the size or weight of which exceeds the norms, is calculated according to the tariffs in force on the route. It is best to coordinate such transportation with company representatives in advance.

Carriage rules and hand luggage size on Czech Airlines flights

The standard size of hand luggage in Czech Airlines is 55x45x25 cm. At the same time, it should be lighter than 8 kg. Additionally, in all service classes (with the exception of the Light fare in economy class), you are allowed to take with you 1 personal item weighing up to 3 kg, the dimensions of which are less than 40x30x15 cm. It can be a small backpack, handbag, laptop, etc.

Depending on the class of service, the following amount of hand luggage is carried free of charge in Czech Airlines:

• in economy class - 1 standard seat;
• in business class - 2 standard seats.

You can take liquids with you on board in 100 ml containers with a total volume of up to 1 liter inclusive. These containers must be packed in 1 transparent bag.

Meals on board Czech Airlines

Meals on all flights of Czech Airlines are paid (with the exception of Almaty and Seoul directions). Passengers can order and pay for meals in advance or buy them directly on board. A cold menu will cost about 8 euros, a hot menu about 12 euros. In business class, the cost of meals is already included in the ticket price. Whether special, for example, baby or kosher meals are provided on the selected route, Czech Airlines needs to be found out in advance.

How to exchange or return a ticket for a Czech Airlines plane?

If the plane is delayed for 2 hours or more, passengers receive assistance and compensation. To do this, you need to contact the check-in desk or the staff at the boarding gate. At Czech Airlines, ticket refunds due to non-compliance with the conditions of carriage by the company are usually handled without problems. Depending on the reasons and conditions of the fare at Czech Airlines, ticket exchange can be done online or at the company's employees. The amount of surcharges and fees depends on the situation and the rules in force on the direction.

Bonus program of Czech Airlines

Passengers who frequently use Czech Airlines tickets participate in the OK Plus bonus program.

Online check-in from personal computers opens 30 hours and ends 1 hour before the departure of the aircraft.

• You can also issue a coupon using a special mobile application, in the same time period.
• At the airport, without a queue, you can go through the check-in procedure and check in your luggage using special terminals.
• Passengers can also check in at the general check-in counters, arriving at the airport in advance (in some cities, check-in closes 40-50 minutes before departure). When boarding, the passenger must have boarding passes with him, they can be printed at home on a printer, at the terminals or received at the counter.

Czech Airlines offers to enter in a special form the contact details of close people who can be informed about non-standard situations with a passenger. This service is convenient for unaccompanied children, the elderly and those with medical problems.

• For a fee, you can order the provision of an oxygen mask on board.
• Children can fly with Czech Airlines employees. The cost of the service depends on the flight distance.
• Animals weighing up to 8 kg can be transported (upon prior agreement) in the aircraft cabin. Cats, dogs and ferrets are allowed on board as baggage. The rest of the animals are transported in the cargo hold. The cost of the service depends on the type and weight of the animal.

Transportation of sports equipment can be paid and free of charge, and depends on the flight and the size of the equipment. Information about the flight with sports equipment and musical instruments must be clarified in advance.

The weight of baggage allowed for transportation by this carrier depends on the direction and fare.

• The Flexi economy program allows the carriage of 2 pieces of baggage of 32 kg
• The Economy Standard program allows you to transport 1 unit weighing up to 15 kg in the 1st zone, and 1 unit weighing up to 23 kg in the 2nd zone.
• Traveling in business class allows you to carry 2 pieces of baggage of 32 kg each.

For children under the age of two flying without using a separate seat, a baggage allowance of one piece weighing up to 10 kg + a folding stroller is provided. Czech Airlines employees strongly recommend not to check in valuables, money and documents. In the form of hand luggage on board you can take:

• 1 unit weighing up to 8 kg with an economy package Standard
• 1 unit weighing up to 12 kg with Flexi package
• 2 units with a total weight of up to 12 kg in business class

If the baggage allowance is exceeded, the passenger can pay for its carriage additionally.

Czech Airlines operates 17 aircraft, Airbus models are used for long distances, ATR models are used for short flights.

The type of meals provided on board depends on the season and the flight distance. If you need a special meal, you can order a menu change in advance. Meals are provided to all passengers, regardless of flight class. Fresh newspapers and drinks are also provided on board.