How to return a train ticket. How to return train tickets and get a refund

If you have on hand paper ticket must be handed over at the box office. You must have with you:

The ticket itself.
Power of attorney certified by a notary to return the ticket and receive money.
Passport (your, that is, the person who gives the ticket). The original document is required.

How money for a ticket is refunded The term and method of refunding money for returned tickets depends on how you paid for the purchase. Method of payment for the order Where the money will be returned Payment term after processing the application Bank cards To the payer's card Up to 30 working days Terminals, communication salons, HandyBank If you donate via the Internet - by transfer in the CONTACT payment system. If at the box office at the station - cash in it.

Return of train tickets

The conditions for the return of train tickets and money for them are governed by the rules for the return of travel documents of Russian Railways from the order of the Ministry of Transport No. 473. General principles

The money is returned in the same way that you paid, and the amount depends on how much is left before the train leaves.
If you receive cash for a refund (at the box office at the station, in our office, etc.), then only on the territory of the Russian Federation.

For trains that go outside of Russia, slightly different rules apply.

How to pass e-ticket If you bought a ticket on Poezd.ru and did not issue it on the Russian Railways letterhead, everything is simple: you can return the ticket from your personal account on the website or from the order management page (the link is in the purchase notification letter).

When can I return a Russian Railways ticket - ticket return procedure

Attention

If the train leaves more than 8 hours later, nothing is deducted. If there are from 2 to 8 hours left, you lose 50% of the cost of the reserved seat (the ticket indicates how much it is).

Info

Less than 2 hours left before departure (or no more than 1 hour has passed after departure) - the entire cost of the reserved seat is deducted.

Collection of Russian Railways. 192 rubles are deducted from the ticket price. 70 kop. (the amount is valid until 31.12.2018).
The service fee is our commission as the operator of the online ticketing system and is non-refundable.

Commissions of payment systems through which you paid (if there were such commissions).

Example: you return your ticket one day before departure. In this case, you will lose only commissions and fees from paragraphs.
2–4. The rest of the money will be returned back in the same way you paid (for details, see the table above).

Ticket refund

Rail transport is one of the most convenient ways travel. Since any trip is planned in advance, the ability to return an unwanted ticket remains an essential service for all passengers.
To avoid confusion and the passenger returned most of the cost of the failed trip, Russian Railways has developed a clear system for returning travel documents. Basic rules for the return of railway tickets Depending on the time when a passenger applies to the return office, he can claim different compensation for the cost of a ticket purchased in the Russian Federation for a trip between stations within the country.
An appeal earlier than 24 hours before the departure of the train gives the right to reissue a ticket for a train with an earlier departure date. Up to 8 hours before the check-out time, a full refund is guaranteed (minus the cash fee).

Refund of electronic tickets on the website of Russian Railways

Important

The return of train tickets and money is made in accordance with the rules for the return of Russian Railways tickets - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the amount of the refund depends on how much time is left before the departure of your train.

If the ticket was not issued on the form of Russian Railways, but bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the site or from the order management page (the link is in the letter that will be delivered immediately after the purchase of an electronic ticket).
When buying a railway ticket online, the refund of the ticket money from the ticket is possible only one hour before the departure of the train from the 1st point of the route. You can return the money for an unnecessary ticket absolutely at any time if the electronic registration has not been completed.

Return of railway tickets

Deadline for returning money to the card when returning the ticket After submitting all the documents and writing the application, the funds will be credited to the passenger's card within a month and to the card with which the payment was made. It is not possible to receive funds to the account of another bank card or in cash.

The condition is mandatory in order to prevent fraudulent activities. Refund terms:

7- 30 days from the submission of an application for the return of the cost to the card;
10-60 days for one of the electronic wallets.

The procedure for the return of Russian Railways tickets purchased via the Internet personal account on the site where the purchase was made, using the "issue a refund" button (they may differ in name).

Terms and conditions for the return of railway tickets

RZD ticket refund rules in 2018 This year, the refund rules have not changed and are quite simple. Necessary travel document and passport to present at the ticket office and write the appropriate application.

Electronic tickets that are not issued on the form can be returned through the personal account of the site on which the purchase was made (the site of Russian Railways or an intermediary). When returning by proxy for other passengers, you must:

a notarized power of attorney for the delivery of a travel document and receipt of money;
original passport of the applicant.

Photocopies of passports, even legally certified by a notary, are not accepted.

On what grounds can I return a Russian Railways ticket? You can return a ticket on the basis of the rules of the Rules for the Transportation of Passengers. The reasons for cancellation, postponement of the date, time of the trip or simply missing the train can be both valid and not.

How to return train tickets and how much money you can get for them

For electronic return– up to 10 working days, after the branch code is reported Electronic money Payer's wallet Up to 10 working days Cashless payment To a bank account Funds are transferred the next day after the letter of application for a refund is issued. Refunds will only be issued on the original of this letter.

Cash upon delivery by courier or self-delivery (only for paper tickets) Cash at the company's office On the next business day after the ticket is issued Please note! After the return of the ticket, you do not receive money instantly. And if you need to immediately buy a train ticket online again, for example, for another date, you need to have the required amount.

How much you will lose when returning a ticket When you return a train ticket, you get less than you paid for it. 4 components are subtracted:

Part of the cost of the reserved seat.

Return a ticket

As a rule, the intermediary company or Russian Railways itself is not interested in the grounds for canceling the trip and the reasons for handing over an unclaimed travel document, and they will not have to be explained. The passenger's right to return is specified in the Rules of Carriage and the passenger, by purchasing a travel document, agrees with the specified norms. If the reasons are valid, for example, the bus was late, on which the passenger got to the departure station of Russian Railways, and accordingly missed the train and lost a certain amount of money. You should apply for a refund of money to the culprit, and not try to prove a valid reason and not demand reimbursement from Russian Railways. The procedure for the return of railway tickets in Russia To return a travel document, you need a passenger passport, the ticket itself (or a coupon, order number for electronic ones) and submit an application to the box office.
According to the rules of Russian Railways, the cost of a ticket is understood as the cost of travel. It includes:

ticket price (fare);
the cost of a reserved seat (fee for a seat in the car).

When buying a ticket on Yandex.Schedules, a Yandex service fee is added to the price (except for tickets for children under five years old without choosing a seat).

This fee is non-refundable for ticket refunds. Also, a fee established by the Federal Antimonopoly Service (FAS) is charged for ticket refund. It is 192 rubles. 70 kop. until December 31, 2018.

The FAS fee is not withheld when returning tickets for children under five years of age without choosing a seat. The amount you receive depends on the ticket refund time.

The need to return train tickets can arise for each person. But this is not a reason to panic and get upset, since the Ministry of Transport provides for the possibility for a passenger to receive money in exchange for a purchased ticket, which for various reasons he cannot use. If you find yourself in such a situation, then in any case you have the right to get back the money paid for the tickets, but only to the extent that is regulated by law. Attention: when returning tickets, you will receive an amount that depends on the time before the departure of the train.

Rules for the return of tickets purchased via the Internet

On the site you can not only buy, but also return them, getting your money back. If you managed to place an order, but did not go through the registration and authorization procedure, then you can return an unnecessary ticket directly from your personal account.

If the registration procedure has been completed, then for the return you need to consider that the operation can be performed no later than one hour before the departure of the train. Unfortunately, you will not be able to do this from your personal account, so you need to arrive at the station of the starting point of the route and make a refund at the box office.

In the event that you ordered and paid for several tickets, then you can return all or part of them.

When paying by bank transfer, you can get back not only your money, but also all the documents necessary for accounting. Just download the necessary receipt from the site and print it out. After you have completed all the necessary operations, a message will be sent to the phone number specified during registration indicating the amount, method and term for receiving money.

Rules for returning a ticket purchased in paper format

Paper tickets are only available at the box office. railway station. In order to receive a refund and return an unused ticket, you need to present to the operator the identity document that was used for the purchase.

Attention: the money for the ticket is returned in the same way as the payment was made. That is, if you paid in cash, then cash will be returned to you, if by bank card, the amount will be transferred to it.

Rules for returning tickets purchased by another person

If you need to return a ticket purchased by another person on our website, then you need to specify the order number, as well as registration data (email address or contact phone number provided when registering the order). You can do this through your personal account on the site.

In order to return a paper ticket, you need to contact the ticket office of the station of the starting point of departure (for example, if a ticket was bought for the Moscow-St. Petersburg direction, then you need to contact the ticket office of the Moscow railway station) and provide the operator with the following documents:

Paper ticket;
A notarized power of attorney from the person who bought the ticket;
Identity document.

The money is returned in the same way that the payment was made.

The term and method of refunding money for returned tickets depends on how you paid for the purchase.

What amount is returned?

In accordance with the rules established by the Ministry of Transport of the Russian Federation, when returning tickets, you receive a refund of an amount less than the initial cost. When calculating the refundable amount, the following is taken into account:

Mandatory collection of Russian Railways - the amount of the fee is two hundred and three rubles fifty kopecks (data are valid until the end of 2019);
Commission of a financial institution, or a payment system whose services you use to process a refund;

If you return the ticket through the cashier, you will not receive the full cost of the tickets back.

It is worth noting that you can also exchange the purchased ticket.

Rules for the return of tickets after the departure of the train

Often there are situations when a passenger is late for a train, or cannot make a trip for personal reasons, but did not have time to return a ticket within the above time limits. In this case, a period of 12 hours is provided from the moment of departure of the train, in which the passenger has the right to make a return.

This can only be done at the box office at the station, while the fine and all other fees will be deducted from the cost. After the 12 hour period, you will no longer be able to return the ticket and get the money back.

(2 ratings, average: 3.00 out of 5)

You bought a train ticket at the Russian Railways station, and the trip is unexpectedly interrupted or the need for arrival is postponed to another date. Can I return or purchased at the Russian Railways station at the box office? Is it possible to return train tickets at all? How long will this procedure take? And what is the fee for returning tickets in 2018? Read our article.

What is the cost?

In the process of returning a train ticket, the station staff can mislead you, explaining why the fee is withheld when the ticket price is returned, and what is returned free of charge.

The train cost is:

From the cost of transportation by rail.
From the cost of a reserved seat (occupied space in the car)

Information

Usually, the cost of a seat in a carriage is 30% of the total fare.

Reasons for returning a train ticket

Late passenger;
The passenger canceled the trip;
Termination of the trip at the request of the passenger;
Being late for a good reason (illness or accident);
Removal from the train due to illness;
Ticket refund due to train delay or flight cancellation;
Refund of the ticket due to non-presentation of the seat purchased on the train;
Ticket exchange for another date.

How to return or exchange a Russian railway ticket?

Exchange or return a ticket purchased at the railway station of the Russian railway and via the Internet is possible only with a personal appeal to the cash desk of the Russian Railways station.

Read about cases of purchasing a railway ticket by proxy at the end of the article.

The amount that will be returned to you for this operation depends on the time of return of the railway ticket.

If you decide to return or exchange your train ticket for 8 (or more than 8) hours before the train's departure time, then RZD employees will refund you one hundred percent of the cost (applies to both the ticket and the reserved seat)
If you would like to return or exchange your train ticket, bought at the station, later than 8 hours before departure, but no later than two hours, then you will be refunded one hundred percent of the amount paid for the ticket and only 50% of the cost of the reserved seat.
If you intend to return or exchange your train ticket at a later date, than 2 hours before the departure of the train, then you will be refunded one hundred percent of the cost of the ticket. If a few hours after the departure of the train you decide to return the railway ticket of the reserved seat, then the RZD station will not return the money for it to you.

The refund amount depends not only from time for which the passenger decided to return his/her railway ticket, but also on the reason for its return. So:

If the passenger did not name good reasons for his delay, then when contacting the ticket office no later than three hours from the moment the train departs, the fare is returned. The cost of a seat in the car is non-refundable.
If the passenger decides to return the ticket without indicating the reason for the return more than fifteen hours before the departure of the train, then the fare is fully compensated. If more than four hours are left before departure, the fare and half the cost of the reserved seat are refunded. If less than four hours, only the fare is refunded.
If the passenger decides to get off the train, then when contacting the ticket office, he will receive the fare that he did not pass. The cost of a seat in the car is not compensated.
If the passenger did not arrive at the time of train departure due to poor health or some kind of incident, then when contacting the ticket office within three days from the date of departure of the train, the full fare is refunded, except for the cost of a seat in the car.
If a passenger is urgently hospitalized from the train, then regardless of when he turns to the cashier, he will be refunded the amount for the distance that he did not drive, minus the amount of space in the car.
If the railway flight was canceled or rescheduled for another time, the passenger has the right to receive the full cost of the ticket and a seat in the carriage.
Exchange for another date. When contacting the ticket office the day before departure - the full cost is returned, less than a day before departure - only the fare is compensated. The cost of a seat in the car is non-refundable.

What you need to bring with you to get your money back:

Previously purchased ticket, which you want to return;
The passport, the data of which is included in the ticket;
bank card if you paid by bank transfer.

A warning

If you have purchased an electronic railway ticket, then at the checkout, instead of a bank card, you need to provide only the number of the debiting account that you used to pay for your electronic ticket.

How to return a ticket by proxy?

The power of attorney to refund the cost of the returned ticket must be notarized;
Provide two passports to the ticket office: the passport of the passenger who bought and the passport of the person who acts as a representative of the power of attorney.

In order to write a power of attorney correctly, it is better to first familiarize yourself with the sample that Russian Railways employees upon request print out at the ticket office of the Russian Railways station or download its example on the official website.

How to return an electronic ticket online?

You can return an e-ticket on the website where it was purchased. The e-ticket refund conditions are divided into two categories:

Instructions for the return of Russian Railways tickets through the website

You need to go to the “My Orders” tab and click “Request ticket status”;

2. The button “Issue a refund” will appear, which you must click on.

Information

After the return is processed, the money is returned to the same card with which the payment was made within a period of 7 days to a month.

You can return railway tickets purchased on Tutu.ru in the Personal Account of the Tutu.ru website or at the cash desk of Russian Railways. It is more convenient to return a ticket online - it will take only a few minutes and you will not have to go anywhere. But this can only be done if:

The ticket was paid for on Tutu.ru with a bank card, Yandex.Money, gift certificate, PayPal or Webmoney.
There is more than 1 hour left before the train departs from the starting station of the route*, if . If you didn't pass electronic registration, then before the train leaves your station.
A paper ticket was not received at the box office or at the self-service terminal.

In other cases, you can return the ticket only at the box office of Russian Railways.

Note: A ticket bought at the box office at the station cannot be returned to Tutu.ru.

* In a trailer car, electronic registration can only be canceled much earlier than the departure of the train from its starting station. The timing depends on the specific train - from several hours to three days before departure. The deadline for canceling electronic registration can be found in the boarding pass in your account. Select an order, click "details" and in the opened order click "save to computer".

How to return a ticket online if it was purchased on Tutu.ru

go to ;
select an order;
in the order, click on the link "Select tickets to return";
select the passenger whose ticket you want to return, or select "all tickets from the order" if you want to return tickets for all passengers;
click on the "Make a refund" button.

If you have more than one ticket in one order, you can return them all together or just some of them.

How to return a ticket at the box office before the train departs

To return a ticket to the box office, the passenger for whom the ticket was issued must come up. You can only change a ticket for another passenger

You can return your ticket at any station ticket office. If there is a separate cash desk at the station, it is better to go there. You must have with you:

the identity document for which the ticket was issued (original passport and birth certificate for children);
a ticket on the form (if the ticket was purchased at the box office), or a boarding pass printed on the printer (or just give the order number - these are the numbers at the beginning of the SMS about buying a ticket).

If you paid by card, the money will be returned to it within 30 days. If electronic registration has been completed and less than 1 hour is left before the train departs from its initial station, then the ticket can only be returned.

How to return a ticket after train departure

If you miss the train, you cannot return your ticket online. You can return your ticket only at the cash desk of Russian Railways. If there is a separate cash desk at the station, then you need to go there.

Note: after the departure of the train, you can return the ticket only at the station from which you were going to leave (boarding station).

Before the train leaves your station, the ticket can be returned at any station where the ticket office is connected to the ticket booking system. To date, the vast majority of cash desks are connected to the system. The list can be specified on the Russian Railways website.

Features of the return for trains within the Russian Federation:

0-20 minutes after the train leaves your station - ;
20 minutes - 3 hours - regular refund (money will be returned to the card within 30 days);
3 hours - 12 hours - return on claim.

When and where will the money be returned

When paying and returning to Tutu.ru:

By bank card - the money will be returned to it within 7 to 30 days.
Yandex.Money, PayPal or Webmoney - crediting to a wallet (or account) will occur on average after 10 days, but no later than 60 days.
gift certificate - a new gift certificate will be issued within a period of 1 to 30 days, while the nominal value of the gift certificate is deducted from the service fee for issuing a ticket return and fees established by Russian Railways.
if part of the ticket price was paid with a gift certificate, and part - with a bank card, the extra money will be returned to the card within 7 to 30 days, and the part paid with the certificate will be reimbursed with a new gift certificate. At the same time, the fees established by Russian Railways and the service fee for issuing a refund are deducted from the amount to be refunded to a bank card. A new gift certificate will be issued with the same nominal value that was spent on paying for the unused E-ticket. In the event that the amount to be returned to a bank card is not sufficient to deduct fees, then the corresponding value is deducted from the nominal value of the gift certificate.

Note: if when paying for an order on Tutu.ru, the method “for cash in the Euroset salon” or “Online payment from a QIWI wallet” was chosen, then the ticket can only be returned at the box office. You will immediately receive cash for it - money cannot be returned to the card. If the return is based on a claim, then the money will be returned to the bank card or a postal order will be made (optional).

Terms of return of the ticket at the box office, if the ticket is paid:

by bank card - the money will be returned to it within 30 days;
cash at the box office - get cash right away.

Note: sometimes a ticket can only be returned upon a claim. For example, after the departure of the train. Then the terms for returning money to the card increase to 60 days. You will also need to write an application at the box office. The cashier will help you arrange it.

How much money will be returned when the ticket is returned

According to the rules of Russian Railways, the cost of a ticket consists of the cost of transportation (money for the fact that the train is traveling) and the cost of a reserved seat (money for having a seat in the car). Their ratio varies greatly depending on the particular train. For example, in branded train the reserved seat is larger than in the non-branded one.

The following are withheld from the ticket price upon return:

The fee of Russian Railways in 2018 is 192 rubles 70 kopecks (from January 1, 2019 - 203 rubles 50 kopecks). No fee will be charged if the original ticket price is less than this amount. For trains to non-CIS countries, the return fee is 10 euros at the current exchange rate of the Central Bank of the Russian Federation.
Payment system commission.
Service fee Tutu.ru.
If the return is online, a fee for issuing a return is additionally charged from each ticket (except for tickets purchased on the Russian Railways website).

The rest of the amount to be refunded depends on the time left before the departure of the train.

For trains in Russia

how many hours	how much money will be returned
8 hours or more before the train leaves your station
8-2 hours before departure
less than 2 hours before departure - 12 hours after departure		commission and service fees are non-refundable
later than 12 hours after departure	ticket cannot be returned	—

For electric trains of the 7000th numbering with the provision of seats

These comfortable fast trains are also called "interregional express". They travel long distances between major cities(for example, Moscow - Vladimir). Tickets for them are sold: via the Internet, at the train ticket offices long distance, in suburban cash desks.

When returning, the carrier (one of the PPCs - suburban passenger companies) withholds a fee of 50 rubles from the ticket price (relevant for 2017). Also non-refundable: payment system commission, Tutu.ru service fee.

how many hours	how much money will be returned	what is the refundable amount
2 hours or more before the train leaves your station	almost full ticket price	commission and service fees are non-refundable
less than 2 hours before departure	50% * of the total ticket price	the full fare and half the cost of the reserved seat will be refunded commission and service fees are non-refundable
after train departure	ticket cannot be returned	—

* Percentages are given as an example, the actual amount to be refunded strongly depends on the cost of the ticket. For a cheap ticket, the amount to be refunded may be significantly less than indicated.

For trains departing to the CIS and Baltic countries (Latvia, Estonia, Lithuania), Abkhazia

If a ticket with electronic registration and less than 1 hour is left before the departure of the train from the initial station of its route - return is not possible.

how many hours	how much money will be returned	what is the refundable amount
24 hours or more before the train leaves your station	on average 75-90% * of the cost of the entire ticket	commission and service fees are non-refundable
24-6 hours before departure	on average 60-70% * of the cost of the entire ticket	the full fare and half the cost of the reserved seat will be refunded commission and service fees are non-refundable
less than 6 hours before departure - 1 hour after departure	on average 40-50% * of the cost of the entire ticket	the fare will be returned without the cost of the reserved seat commission and service fees are non-refundable
later than 1 hour after departure	ticket cannot be returned	—

For trains abroad

Tickets to far abroad countries (France, Finland, etc.) can only be returned at international ticket offices. Check in advance by phone whether there are such ticket offices at your station.

Features of ticket refund with electronic registration. If there is less than 1 hour left before the departure of the train from the initial station of its route and at the same time more than 6 hours before the departure of the train from your station (local time), then a refund will be made on a claim.

For example, you bought a ticket from Minsk to Paris on the train 023Й (Moscow - Paris). From Moscow (the starting station of the train route) it departs at 21:15. Now it is 21:00 on the clock, that is, there is less than 1 hour left before the train departs. The train leaves Minsk at 6:00, more than 6 hours left. Refund will be on claim. When landing in Vyazma (departure at 0:11), you would no longer be able to return the ticket, since there are less than 6 hours left before the train leaves your station.

How to return a ticket if you are outside Russia

Contact the cashier in the country where you are. Present a ticket on the letterhead of Russian Railways ( received in advance on the territory of the Russian Federation) and the identity document specified in the order. The cashier will issue a form with a ticket cancellation note.
Contact the return office of Russian Railways in Russia within 6 months after the train has departed. Present the received ticket cancellation form, paper ticket and passport.

If you are outside of Russia, then the procedure for returning a ticket is the same, no matter if the train is traveling abroad or in Russia. If you want to return a ticket within Russia, then this can only be done in the CIS and Baltic countries (Latvia, Lithuania, Estonia).

Before the train leaves your station, you can stamp your ticket at all ticket offices in any country. After departure - only at the station of your landing.

Note: if you bought a ticket for international train at a cash desk abroad, then you will need to apply for a refund at the same cash desk.

How to return a ticket if you are sick

If you fell ill and could not go, then you can return tickets only at the box office at your station (and no more at any other). If there is a separate cash desk at the station, then you need to go there. It is necessary to present:

the document whose details were specified in the order (original passport and birth certificate for children);
blank ticket (if ticket without electronic registration) or order number (if ticket with electronic registration);
documents confirming the fact of illness - a certificate from the hospital or sick leave.

Also at the box office it will be necessary to fill out an application (the form will be issued by the cashier). If you paid for the ticket with a bank card, then the money will be returned to it.

Refund policy for tickets abroad. In case of illness, a certificate from the hospital is added to the documents to be presented at the cash desk of Russian Railways. The certificate must be issued in the country from which you are departing, and not in Russia. Check with the carrier (JSC FPC) for details.

Note: the reason for the return due to illness is only a certificate from the hospital or sick leave.

If there was an accident, an accident, and so on, and you do not have a certificate from the hospital, then you can file a claim with the carrier within 6 months from the departure of the train. But all claims are considered in individually and there are no money back guarantees. For details on filing a claim, check with the carrier (for example, JSC FPC).

the country	When can I return a ticket (from the moment the train leaves)	how much money will be returned	terms for refunding money to the card
across Russia	5 days		up to 60 days
to the CIS and Baltic countries	10 days	40-50% of the total ticket price	up to 60 days
to far abroad	30 days	the total cost of the ticket (minus the fee of Russian Railways OJSC in 10 euros)	up to 210 days

The total return period consists of the time for consideration of the application (in Russia up to 30 days) and the return period (7-30 days).

How to return a ticket for another passenger

This can only be done at the box office. According to the rules, you must have:

A ticket on the form or a boarding pass (or tell the cashier the 14-digit order number - these are the numbers at the beginning of the SMS about buying a ticket).
The original of your passport (a photocopy, even certified by a notary, is not accepted).
Power of attorney to return the ticket (and to receive money if the ticket was paid in cash).

The power of attorney must be written by hand. Prepare and sign it in advance. The power of attorney must contain the passport details of the principal and the trustee, the subject of the trust itself (“issue a return of the railway ticket No. ...”), signatures and date.

How to exchange a ticket

Tickets can only be exchanged at the box office at the station. The difference between an exchange and a return is the amount of the fee of Russian Railways - in case of an exchange it will be 60 rubles less. When exchanging, money is returned to a bank card within 30 days, as with a regular return.

What to do if there are errors in the ticket

If you mistakenly bought a ticket for the wrong train and there is still a lot of time before departure, then see the section “How to exchange a ticket”.

If the ticket contains errors in personal data, then three situations are possible here:

1. If there is no more than one wrong letter in the last name and one wrong number in the passport number on the ticket, nothing needs to be done. You will be calmly allowed to board the train with such a ticket. Any errors in the date of birth are allowed. Exception - an error affects the cost of a ticket, for example, it is paid for as a "child", and after the correction it should become an "adult".

2. If there are more errors (for example, they mixed up the middle name), then you will need to reissue the ticket. This can be done in two ways:

A) Personally approach the ticket office of Russian Railways in advance with your passport and order number or boarding pass. You will be given new ticket, the cost of the service will be 223.7 rubles. According to the rules, it is possible to change personal data only in the ticket of JSC FPC, but there are cases when the ticket office corrected the data in the tickets of other carriers. Check with the box office on the spot.

b) Contact the head of your train before it departs. You will be issued a certificate with the correct data of the document. You will need to pay a fee of 200 rubles.

3. If there are so many errors that the passenger cannot be identified, such a ticket can only be returned (online or at the box office).

If there are more than two errors in the ticket, it is best to go to the box office - since the way to restore the ticket (reissuance or refund) largely depends on the particular cashier.

(3 ratings, average: 3.33 out of 5)

The procedure for returning a ticket is as popular as the procedure for purchasing it. For the convenience of passengers, it has become possible to buy and return a ticket both online and at the box office. But how much does the passenger receive from the original cost of the ticket when returning? How much do you need to return a ticket to get the amount for which it was purchased? Why is money deducted when returning a ticket? Read the article.

How to return a railway ticket purchased through the site?

If you have not yet received a paper version of the one purchased through the site (the official website of the Russian railway, tutu.ru, etc.) (if you have this case, read the following sections), then you need to understand whether you have passed electronic registration or not.

How to understand that you have passed the electronic registration?

Electronic registration was carried out if, at the time of issuing an electronic ticket through the website, you ticked the box under your passport data. In this case, without receiving a paper version of the ticket at the station, you immediately go to the train, show your passport to the conductor and take your passenger seat.

If you bought an electronic ticket through the site, and then printed it out at the terminal at the station or received it at the box office.
If you bought a ticket at the box office.

Information

The amount of the refund also depends on the time of contacting the cashier. The later you do this, the lower the amount of compensation will be.

More than eight hours before the train's departure. The refund amount is the total cost of the ticket.
Less than eight and more than two hours before the train's departure. The refund amount is the cost of the trip and only half the cost of the seat.
Less than a couple of hours and no later than 12 hours after departure. The refund amount is the cost of the seat.

How long will it take for you to receive money by handing over a Russian Railways ticket?

If you paid for an electronic ticket through the website using a bank card, then a refund will be made to it within one to four weeks.
If you paid for an electronic ticket using an electronic wallet (WebMoney, Yandex.Money, Qiwi, etc.), through a terminal or in a mobile phone store, then you can return the money to you in cash at the station ticket office.
If you bought and paid for a ticket at the box office at the Russian Railways station in cash, then when you return the ticket, the money will also be returned in cash.