How to become a member of the belavia program. The leader among Belarusian airlines is OJSC Belavia
The most famous airline of the Republic of Belarus is Belavia. It has been operating since 1996 and carries out scheduled and charter international flights. The carrier's website - belavia.by ("belavia by") - is one of the most visited on the territory of the republic. This article will introduce you to the work of the company in more detail.
The air carrier "Belavia" positions itself as a modern company that follows the trends in the field of civil aviation. The work of Belarus Airways is based on the creation of a positive image through ensuring the safety, regularity and accuracy of flights.
In the Republic of Belarus, Belavia is the leader in passenger transportation. The airline is based at the Minsk airport. In 2017, the Belarusian carrier took second place in the Forbes rating in the price / quality category, losing only to Emirates.
Belavia is a member of the international organization of air carriers IATA (International Air Transport Association).
Peculiarities
In its work, the airline focuses on providing passengers with the opportunity to both travel on direct flights and continue their journey to anywhere in the world without delay. Therefore, Minsk airport acts as a transit zone.
Airlines Belavia offers special conditions for flights with children. So, the discount for traveling with a child is 90% without a separate seat. An air ticket for a small passenger from 2 to 12 years old costs 25% cheaper than an adult.
Story
The history of Belavia begins in 1993, but the official birthday of the company is February 5, 1996. At that time, as a result of the reorganization of the Belarusian Association of Civil Aviation, it was formed. From 1995 to 1997, flights were opened to, Rome and. In 1997 Belavia joined the International Air Transport Association (IATA).
Since 2001 regular communication between Minsk and Paris has been established. A year later, the strengthening of ties with foreign companies from Austria, Italy, Poland, Sweden, Germany and other countries began. In 2008, a system for purchasing electronic tickets was introduced.
November 11, 2009 is the day when the first Belavia ticket was bought via the Internet. Two years later, passenger traffic exceeded 1 million people. The millionth passenger left Minsk for.
In 2013, six new destinations were opened.
On December 30, 2017, the annual passenger traffic reached 3 million people. In the same year, the company received the highest rating in the APEX regional airline rating.
Management
Belavia Airlines belongs to the Council of Ministers of the Republic of Belarus and does not belong to any air alliance. It is the only state-owned airline in the republic.
Management has the following obligations:
- comply with the legislative requirements of the aviation authorities, national and international standards ISO 9001;
- use modern technologies and reliable aviation equipment;
- develop a safety culture;
- ensure that personnel are adequately qualified and aware of safety and quality issues;
- assess and analyze the state of the flight safety management system and the quality management system;
- to promote the provision and exchange of information on hazards and threats to flight safety, risks in production work;
- improve the airline management system and corporate culture.
Advantages and disadvantages
"Belavia" for 23 years of existence managed to show itself from the best side. Passengers who use the company's services leave positive feedback. Belavia is known for its not only highly qualified, but also friendly employees.
From January 2019, transit passengers began to use stopovers in the capital of the republic. This means that travelers who fly with a transfer in Minsk have the opportunity to stay in Belarus for up to 72 hours.
The disadvantages include a strict attitude to the implementation of transportation. For example, if a typo is found on the ticket, you may not be allowed on board, while other companies turn a blind eye to such things. If any additional service is required (for example, bringing a cat or requesting a special meal), you will need to issue a formal request for its provision. Requests are made through the help center.
Important! When selling tickets for Belavia flights through Internet resources, price deviation downwards from the official fares is not allowed.
general information
Belavia Airlines is:
- 23 years of work;
- 23 modern aircraft;
- over 300,000 flight hours;
- 180 flight personnel;
- 1700 employees;
- more than 3000 regular customers.
Fleet
The airline "Belavia" has 23 aircraft. This is a modern Western-made park.
Aircraft meet the requirements of technical safety and perform flights to the countries of near and far abroad. Most of the fleet is Embraer and Boeing.
Interesting! There are black planes with symbols of the famous computer game World of Tanks. The interior of the cabin is also decorated in this style. The fact is that World of Tanks comes from the Republic of Belarus.
This is how the carrier's fleet looks like:
- Boeing 737-800 - 5 pieces (made in the USA);
- Boeing 737-500 - 6 pieces (made in the USA);
- Boeing 737-300 - 7 pieces (made in the USA);
- CRJ-200 LR - 3 pieces (made in Canada);
- Embraer 195 - 4 pieces (made in Brazil);
- Embraer 175 - 3 pieces (made in Brazil);
- Boeing 737 MAX 8 - 4 aircraft have been ordered, they will be delivered in May 2019 from the USA.
Flight destinations
Belavia operates flights within Belarus, the CIS countries, Europe and the Middle East with a transfer in Minsk. There are 71 destinations in total.
Most Popular: Moscow - Minsk, Minsk - St. Petersburg, Minsk - Berlin, Minsk - Kyiv. Flights are made to Azerbaijan, Armenia, Georgia, Kazakhstan, Russia, Uzbekistan, Ukraine, Austria, Belgium, Great Britain, Hungary, Germany, Spain, Israel, Lebanon, Turkey, etc.
The company has agreements with other carriers that make flights more comfortable.
Forms of cooperation "Belavia":
- The interline agreement allows you to issue a single ticket for the entire route, regardless of the number of carriers. Passengers enjoy the most convenient connections. Transit travelers receive luggage at the end point without additional registration.
- A codeshare agreement is an agreement between two carriers on the joint operation of flights on a specific route.
- SPA agreement - the use of special fares on routes involving two carriers, which reduces the total fare for flights.
Service classes
Belavia has five tariff groups: Business, Flexible Economy, Semi-Flexible Economy, Limited Economy, Promo-Economy. Business class passengers have access to booking changes before and after the flight, an open date for the return flight, free drinks during the flight, an invitation to the business lounge.
Tariffs "Economy" differ from each other in the provision of individual services. For example, Promo-economy does not provide a discount for the purchase of a child ticket and it is not possible to make changes to the reservation before the flight departure. The difference in price between the "Limited Economy" and "Semi-Flexible Economy" tariffs is 53 euros.
Basic and additional services
The company transports the passenger from the point of departure indicated on the ticket. But the time indicated in the schedule is not guaranteed by Belarusian airlines. This means that you can be transferred to another carrier or change your departure time without warning. Also, without your knowledge, the aircraft will be replaced if there is a technical need for this. You shouldn't be afraid of this. This rule applies to every airline.
Even if a flight is operated by several successive carriers, it is considered to be a single flight. The validity of the Belavia airline ticket is one year from the date of commencement of transportation.
Important! Before flying, make sure you have a passport with an open visa and other documents required to enter the country. For violation of passport, visa, customs and other rules, the traveler is liable in accordance with the law of the Republic of Belarus.
On request, Belavia provides additional services. For example, business class passengers have the opportunity to order special meals. If you need escort or certain technical requests (for example, a wheelchair), this can also be done on Belavia flights. To do this, contact the representative office of the company in advance and make an appropriate request. Special instructions are also made when booking a ticket through the website.
Airfare
The price of Belavia tickets depends on the direction, season, availability of seats and the period for which you decide to purchase them. The carrier indicates the cost of tickets in euros. On the territory of Belarus, you can pay with Belarusian rubles.
Round-trip ticket prices for popular destinations:
- Minsk - Moscow - from 73 euros;
- Minsk - St. Petersburg - from 99 euros;
- Minsk - Lviv - from 120 euros;
- Minsk - Brussels - from 175 euros;
- Minsk - Kyiv - from 127 euros;
- Minsk - Nizhny Novgorod - from 155 euros;
- Minsk - Stockholm - from 186 euros;
- Minsk - Rostov-on-Don - from 199 euros;
- Minsk - Kazan - from 199 euros.
Airfare includes fare and surcharges. This is a variable value, so the amount varies depending on the chosen route. Taxes are made up of:
- fuel surcharge;
- airport taxes for passenger service;
- government, immigration security fees depending on the route.
In case of voluntary cancellation or exchange of tickets, an additional fee is also charged. For rebooking tickets for direct Belavia flights to/from Minsk, you will be charged 30-50 euros, for ticket refund - 40-70 euros, depending on the route.
Rebooking for transfer routes with the participation of Belavia and a foreign company costs 60 euros, the return of such a document costs 100 euros.
Baggage rules
The personal property of the passenger, which he uses for the convenience of the journey, is called baggage. For security purposes, the traveler's belongings that are planned to be carried on board the aircraft are presented at check-in for accounting. After weighing, such baggage is called checked baggage. A special luggage tag is hung on it.
Free checked baggage allowance at Belavia:
| Category | Permitted seats and dimensions of one seat | Maximum weight of one piece |
| Business class passengers | Two places, each no more than 158 cm in the sum of three dimensions | 32 kg |
| Economy class passengers | One place no more than 158 cm in the sum of three dimensions | 23 kg |
| Children from 2 to 12 years old | According to the free baggage allowance established for adult passengers, in accordance with the paid class of service | According to the free baggage allowance as for adult passengers, in accordance with the paid class of service |
The free baggage allowance of Belavia does not apply to:
- oversized baggage (one piece exceeds the established dimensions);
- weapons and ammunition for them, as well as other baggage requiring special transportation conditions;
- televisions and household appliances weighing more than 10 kg;
- domestic animals and birds;
- flowers and plant seedlings weighing more than 5 kg;
- courier correspondence and parcels weighing more than 5 kg.
The transportation of these items is paid according to the actual number of their pieces, regardless of the amount of passenger's baggage.
hand luggage
This is any baggage, except for checked-in baggage, which is located in the cabin of the aircraft during transportation.
- money, jewelry, precious metals and other valuable props;
- securities;
- business and personal documents;
- video cameras, personal computers, mobile phones, cameras.
Business class passengers are allowed to carry 12 kg in hand luggage, economy passengers - 8 kg. To check the dimensions at airports, special frames-limiters work. Travelers with limited mobility can borrow crutches or canes free of charge. The weight of the extra seat must not exceed 8 kg.
Belavia will allow excess baggage to be carried on board only if there is free space. If your baggage exceeds the free allowance in terms of the number of pieces, weight or dimensions, you will be required to pay an excess baggage fee of 50 euros.
Transportation of animals
When transporting animals to Belavia, certain rules apply. When buying a ticket, be sure to warn the cashier that you are planning to travel with animals. A corresponding request will be made.
You will be asked to provide the following information:
- The weight of the animal with the container.
- Container dimensions (for transportation in the cabin - no more than 55 × 40 × 20 cm).
Payment for the transportation of an animal is made at the check-in desk at the airport. The cost of its carriage is calculated as for excess baggage. Animals that together with the container weigh no more than 8 kg are transported in the aircraft cabin.
Important! Transportation of animals as cargo, baggage, hand luggage on flights of Belavia Airlines OJSC from the Republic of Belarus to points in the UK (London, Manchester) is prohibited. The return transportation of animals from points in the UK to the Republic of Belarus on Belavia flights is allowed.
Registration
Online check-in for Belavia flights does not differ from a similar procedure for other airlines:
- Starts 24 hours and ends 2 hours before departure.
- You can choose your own seat.
- It's best to print your boarding pass.
Check-in of travelers for charter flights and joint with other carriers, service passengers and tour groups of more than nine people takes place only at the airport. The airline starts the check-in procedure 2 hours before departure, and ends 40 minutes before departure.
Every airline that values its reputation and values its customers has frequent flyer programs. It's hard to believe, but it seems that such programs are the very rare case when free cheese is not only in a mousetrap. True, at first you still have to earn money for cheese. How to do this - in a brief overview of the loyalty programs of airlines flying from Minsk.
Tatiana CHUDAK
Every airline that values its reputation and values its customers has frequent flyer programs. It's hard to believe, but it seems that such programs are the very rare case when free cheese is not only in a mousetrap. True, at first you still have to earn money for cheese. How to do this - in a brief overview of the loyalty programs of airlines flying from Minsk.
First, a few general remarks. Participation in the programs is voluntary and absolutely free, and any passenger older than two years can become a member. The general principle for all programs: the “conditional units” earned on flights - most often miles - are a kind of air money, which, with enough of them, can be exchanged for an increased class of service, a ticket, additional services of the airlines themselves, as well as the services of their partners from related fields activities (hotels, car rental shops, shops, etc.). The most important difference between loyalty programs, as a rule, lies in the mechanisms for accumulating bonus miles. Important: a competent member of any loyalty program always names (indicates) the card number before booking a ticket, so that the miles earned are immediately credited to the account (in most programs, after the flight, if boarding passes are saved, miles can be credited after the fact), and remembers that in the case of a flight on For an award ticket, payment of taxes and fees is made by the passenger.
Belavia: Belavia Leader
How to get involved A: To join the program, you must fill out an application form, the form of which can be obtained from sales offices or agents, and send it to the airline by mail. You can also fill out an application form for participation in the program on the official website. The airline promises to consider the application within 15 working days. After the participant earns 1500 qualifying points or makes three paid flights on regular flights of Belavia, he will be sent a permanent card of the program participant. Until this moment, the participant uses a temporary card, which can be obtained along with the questionnaire at the offices or printed from the personal account on the website.
How to earn points: Points within "Belavia Leader" can be qualifying, which are credited for a flight on regular flights of the airline and depend on the route and booking class, and non-qualifying, which can be additionally accrued as part of special offers, as "gifts" for certain events or bonuses for members of the elite levels of the program. In order to move from the starting to the “silver” elite level, you need to score 25,000 qualifying points during the year, to the “gold” - 50,000. "gold" levels, respectively.
What to look out for: Points are not awarded for flights on charter flights and award tickets. Points can be earned for flights completed 2 months prior to check-in. The "shelf life" of the accumulated points is 2 years. It is best to book an award ticket 4 working days before the planned flight.
Belavia Leader provides for participation in the program of corporate clients. An economy class flight on the route Minsk - Tel Aviv is estimated at 600 points.
More information www.belavia.by/leader
airBaltic: BalticMiles- "new northern currency"
How to get involved: The application form can be found in the Baltic Outlook in-flight magazine, at ticket sales offices, check-in counters or in the business lounge of Riga Airport. You can also fill out the questionnaire online at www.BalticMiles.com, www.airBaltic.com. Confirmation of the registration of the "paper" application will come by e-mail within two weeks, and the number is assigned immediately (temporary card). After the first flight from the moment of check-in, the passenger will receive a starter pack with a plastic membership card by mail.
How to earn miles: Miles are earned for flights with airBaltic scheduled flights and flights of partner airlines, as well as for using the services of partners from non-aviation industries. The number of miles earned on airBaltic flights depends on the direction of flight and the class of service: from 500 miles for flights from Riga in economy class to the Baltic countries, Scandinavia and Finland, up to 4500 miles for flights in business class to the countries of the South Caucasus, Central Asia and the Middle East East.
What to look out for: The BalticMiles program started on October 1, 2009 and is currently in the process of growth. In particular, the network of partners is expanding to provide members with more opportunities to earn and redeem miles. Program members are already exempt from the check-in fee for airBaltic flights (5 euros for regular passengers). Award tickets and vouchers confirming the change in class of service on board are issued electronically. Children who participate in the program receive specially designed Young Pilot cards and earn miles in the same way as adults, but provided that a separate seat is reserved for them. Miles can be credited for flights made prior to joining the BalticMiles program if they took place no more than 30 days before registration as a member.
Passengers who previously had a high status in the Eurobonus system, after registering in the BalticMiles program, move to the prestigious BalticMiles Executive and BalticMiles VIP levels.
Flight Minsk - Riga will replenish the account by 750 miles. By subscribing to the BalticMiles program before December 1, you can become the owner of 1 million award miles.
More information www.balticmiles.com
CzechAirways: OKPlus
How to get involved: To participate in the program, you need to fill out an application in a regular or electronic form or register by phone at the airline's contact center. The membership card of the program is sent immediately after the first transaction is marked on the member's account: a flight or the use of a partner's service.
How to earn miles: Miles are earned on scheduled flights with Czech Airlines and its partners in the SkyTeam alliance, as well as on flights with other partner airlines of the program and for the use of the services of non-flight partners. In addition, miles can be bought or transferred (albeit in a limited amount) from another OK Plus member's account. Miles can also be earned for recommending a new active member of the incentive program (1000 miles for each registered newcomer). For one domestic flight of Czech Airlines, at least 500 miles are credited, for an international one - 750 miles. The number of miles also depends on the fare of the purchased ticket. When a passenger earns the required number of miles, he automatically receives a "silver", "gold" or "platinum" membership card, which is valid for one year.
What to look out for: During the Promo Bonus promotion, additional miles are earned for each flight. In the event of a refund of an award ticket or other OK Plus reward, 5,000 miles will be deducted from the member's account. When changing the flight class, a certain number of miles is deducted from the account of the owner of the "silver" or "gold" card for each segment of the journey, depending on the flight distance. You can receive a member's account statement every month via email (free of charge) or every quarter by regular mail (for 2,000 miles). New members of the program can earn miles for flights with Czech Airlines that were made up to 3 months before the date of registration. The accumulated miles can be used for 2 years, provided that at least one transaction is recorded on the account during this time. For the flight Minsk - Prague 750 miles are credited.
More information www.ok-plus.com
EtihadAirways: EtihadGuest
How to get involved A: The fastest way is to fill out a questionnaire at any representative office of the airline or at the check-in counter at the airport, so the passenger instantly becomes the owner of the membership card. The most technologically advanced is to fill out the on-line registration form. In this case, the membership card will be sent within 30 days. The "classic" way is to send a completed application form and receive a membership card by regular mail.
How to earn miles: Miles are earned for flights with the airline and the use of partner services (hotels, banks, car rental services, shops). As miles are accumulated, the member moves up from Tier 1 (Etihad Guest Tier) to Silver Tier (Etihad Guest Silver) and then to Gold Tier (Etihad Guest Gold). Each new level implies new bonuses, including when accruing miles. The number of miles accrued depends on the flight distance, as well as on the ticket class. For example, for a Pearl Business class ticket, 50% of the number of miles is added, for a Diamond First class - 100%. Upon registration, a new Etihad Guest member receives 500 welcome miles.
What to look out for: The program allows you to receive bonuses immediately after accruing the first mile. If a member does not have enough miles to receive bonuses, he is entitled to use the "miles plus money" combination. At the same time, the passenger himself decides how many miles to spend and how much to pay in cash. Moreover, miles are also earned for the amounts spent to receive bonuses under the program. The program is permanent, ie. the member can issue an award ticket even during the high season. An additional benefit of the Etihad Guest is the family card, which allows you to register up to 8 family members and transfer 100% of the accumulated miles from account to account, which makes it possible to earn the miles needed for awards much faster. In addition, miles for flights that were made 3 months before card registration can be restored. Etihad Guest Miles are valid for redemption for 3 years from the date they are earned. For a flight on the route Minsk - Abu Dhabi in Coral Economy class, 2463 miles are credited.
More information www.etihadguest.com
Lufthansa, Austrian,LOT: Miles & More
How to get involved A: In order to become a member of the program, it is necessary to register in a way available to the passenger (for example, by filling out the registration form on the website) and open a personal Miles & More account. In confirmation of opening an account, a new member of the program receives a confirmation with a card number that entitles him to earn miles. The card itself is issued after the first mile is credited to the account.
How to earn miles A: The number of miles credited for direct flights traditionally depends on the distance between origin and destination, published minimum miles or published flat rates. The number of miles is multiplied by the booking class coefficient in accordance with the paid service class indicated on the ticket.
What to look out for: By subscribing to the Miles & More newsletter by December 31, 2009, you can receive 500 miles, which will be credited to your account within a month from the date of subscription. The program allows you to earn award miles on certain charter flights. Miles not automatically credited can be recovered within 12 months after using the relevant service. Award miles not used within 36 months from the date of enrollment will be canceled at the end of the next quarter. The awards received for miles can be transferred to close relatives or friends, but cannot be exchanged for other bonuses or sold. A standard economy class flight from Minsk to Berlin with a stopover in Vienna will add 3,000 miles to your account.
More information www.miles-and-more.com
TurkishAirways: miles & Smiles
How to get involved: You can fill out the questionnaire in any format convenient for the passenger. The Membership Card is sent to the customer after the first flight on a scheduled Turkish Airlines flight or any other Star Alliance member company.
How to earn miles: Miles & Smiles earned under the Miles & Smiles program are status miles (status miles) and bonus miles (bonus miles). Depending on the amount, the status miles accumulated allow you to become the owner of a Classic Plus, Elite or Elite Plus membership card. Status miles are earned on domestic and international flights of Turkish Airlines, as well as flights of Star Alliance airlines; Award miles can be earned at partner hotels, car rentals or by paying with a Shop & Miles Credit Card. Miles can be accumulated throughout the year and can be used within three years from the date the miles were last credited. Although it is often not possible to issue award tickets during the high season due to increased demand, the validity of the program is not extended under any pretext.
What to look out for: Elite Plus card holders have the opportunity to participate in the family program. On the company's own flights, members can use the "companion ticket" service: the companion of a passenger using an award ticket can travel far fewer miles than is required to issue a second award ticket. A flight from Minsk to Istanbul in an economy class cabin will replenish your account with 893 miles.
More information www.thy.com/smiles
Companies: airBaltic, Czech Airways, Etihad Airways, Lufthansa, Austrian, LOT, Turkish Airways
Members of the Belavia Leader program receive a discount on shopping in duty free and 1 bonus for every 1 euro spent on purchases through Mydutyfree
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Belavia Airlines operates regular flights on 49 routes to 27 countries. The company considers travel safety and high quality service to be its unconditional priorities.
The Belavia Leader program allows you to accumulate points for flights and for using the services of program partners. Points can be used to issue award tickets.
Mydutyfree - a service for pre-selection of goods in duty free - launches a partnership with the Belavia Leader program. Travelers can save on shopping and get points for purchases!
How it works
1. Register in the program (https://belavia.by/leader/registration/) if you are not a member of Belavia Leader yet.
2. Select items on mydutyfree.net and proceed to checkout.
3. Enter your Belavia Leader program member number in the corresponding field.
4. By making a preliminary selection at the Minsk National Airport, participants receive an increased 10%* discount. The discount is calculated automatically during the preliminary selection.
5. On the day of departure at the airport, pick up your chosen goods at the Mydutyfree counter and pay for them with an increased discount.
6. Points for the purchase (1 point** for every 1 euro spent on the purchase) will be credited to your personal account "Belavia Leader".
When traveling with Belavia, you are guaranteed to receive reliable and high-quality service, as well as additional benefits of the Belavia Leader bonus program.
- independently by the participant through the personal account on the website of the airline (Belavia draws the attention of the participant that the possibility of changing some personal data through the personal account on the website may be limited and allowed only by submitting a written application);
- by sending a corresponding written request to the airline. The request must be personally signed by the participant. Copies of supporting documents (passport, marriage certificate, etc.) must be attached to the request to change the surname/name.
- violation by the participant of the rules and conditions of the program,
- in case of repeated violation by the participant of the Rules for the carriage of passengers and baggage by Belavia.
Scoring Rules
- A member of the Belavia Leader program is awarded points for own flights on regular Belavia flights. The areas for which points can be awarded are given in the scoring table.
- Points earned by a participant within the framework of the "Belavia Leader" program can only be used to receive bonuses in the "Belavia Leader" program.
- In the event that no flights have been registered on the member's account for 2 calendar years in a row, the points scored by such a member before this period will expire and are not subject to recovery.
- Points are not awarded when flying on charter flights, as well as to destinations not listed in the "How to earn points" table. For flights operated jointly with other airlines, points are awarded only for tickets issued for the Belavia quota (code - B2).
- Points for a completed flight on a scheduled Belavia flight are automatically credited to the member's account, provided that all the necessary conditions for this are met (during the passenger check-in for the flight, a member card was presented, the member number was entered into the booking system, the last name / first name in the booking exactly match the data of the program member "Belavia Leader").
- When flying on an air ticket issued with an award upgrade, points are awarded in accordance with the paid class.
- Points are not awarded for award tickets.
- For flights made before registration in the program, points can be credited to the individual account of the participant. To do this, the participant must fill out a special form (on the website in the personal account or in one of the Belavia ticket sales offices). The application is accepted no later than 6 months from the date of the flight.
- Points accrued to a member inappropriately or erroneously may be deducted from the account without notifying the member.
The points that are awarded to the participant within the framework of the "Belavia Leader" program can be qualifying and non-qualifying.
Qualifying points- points accrued to a participant for a flight on regular Belavia flights. The number of qualifying points that a participant is awarded for a flight is given in the points table. The number of qualifying points awarded to a member depends on the itinerary and booking class.
Non-qualifying points-points that can be additionally credited to a member within the framework of the Belavia Leader program, such as, for example, bonuses for members of the elite levels of the program, bonuses for participating in special offers of the airline, points additionally accrued to the member for certain events, etc.
Prize rules.
- The award within the framework of the "Belavia Leader" program is an award ticket or an upgrade of the class of service. The monetary equivalent of awards is not paid, and it is also not allowed to upgrade the class of service on an award ticket.
- When the participant collects the required number of points on the personal account of the program, the participant can be issued an award ticket or an upgrade to the class of service.
- An award in the Belavia Leader program can be issued at Belavia ticket sales offices, representative offices abroad or on the website.
- To issue an award at ticket offices (including those abroad), the participant must fill out an application for an award. To issue an award through the site, the participant uses the participant number and password.
- When issuing an award ticket or upgrading the class of service, the corresponding number of points is debited from the personal account of the participant.
- Reservation of seats for award tickets, as well as for award upgrades, is made in special classes, the number of seats in which Belavia may limit. When making a seat reservation, the member must notify the airline of their intention to use points to pay for transportation.
- Belavia also reserves the right to impose restrictions on the issuance of award tickets or upgrades for commercial reasons.
- An award ticket or service class upgrade can only be issued if there is a confirmed booking. Issuing an award ticket or upgrade with an open date is not allowed.
- If there are no seats in a designated booking class, the participant may be placed on a waiting list. Belavia has the right to refuse a participant to issue an award ticket (upgrade) for a specific flight due to the lack of seats in the class specially designated for booking award flights. The availability of seats in other booking classes does not affect the confirmation of seats in award classes.
- Reservation of seats for the subsequent registration of the award is made no later than 4 working days before the date of the proposed departure. If a seat is booked 3 working days before departure or later, the airline cannot guarantee that the award application will be processed before the flight departure.
- An award ticket and an upgrade for points can only be issued for regular Belavia flights specified in the awards table.
- The program participant independently pays for airport and other taxes, taxes and fees levied in connection with air transportation and issuance of the award.
- When issuing an award ticket (upgrading the class of service), the passenger must present the original passport, as well as the membership card of the Belavia Leader program.
- An award ticket must be issued within the time period specified by the dispatcher when booking a seat for award transportation.
- Points can be debited from a member's account both to issue an award for the member personally, and for other passengers traveling together with the member (recipients of the award). To write off points from the account of an individual participant for issuing an award to another person, the following conditions must be met:
- joint travel of the account holder of the "Belavia Leader" program and the recipient(s) of the award (joint booking);
- an application for issuing an award, signed by the account holder (when issuing an award at ticket offices).
- An award ticket or service class upgrade can be issued in the name of a passenger under 2 years of age:
- with deduction from the account of 10% of the number of points required for issuing an award in accordance with Table 1, without providing a separate seat in the aircraft cabin;
- deducting from the account the number of points required to issue the award in accordance with Table 1, with the provision of a seat in the aircraft cabin.
Rules for the use of the award
- An award ticket can only be used by a member of the "Belavia Leader" program personally.
- It is not allowed to transfer the issued ticket to another person.
- Points deducted from the account for issuing an award ticket or upgrading the class of service are not subject to either full or partial refund. An air ticket issued using points cannot be reissued for another air ticket (including for another route).
- In case of forced return of an award ticket due to the fault of the airline (cancellation, flight delay), the participant is paid unused taxes and fees.
- The validity period of an air ticket issued for points is one year from the date of issue of the air ticket.
- An award service class upgrade can only be issued if you have a confirmed and paid economy class air ticket (the class in the paid air ticket is only Y) issued for the appropriate route on a Belavia letterhead (code-628). Air tickets issued on neutral forms, as well as on the forms of other carriers, cannot be accepted for award upgrades.
- An award service class upgrade can only be issued for tickets containing Belavia flight segments (code - B2), and the service class upgrade can be made along the route indicated in the ticket in full. It is not allowed to issue an award service class upgrade for certain flight segments in the ticket.
- Issuing an award upgrade for tickets paid for at special, group fares, using points, free or discounted tickets is not allowed.
- with a fine of 20EUR before the flight departure;
- with a fine of 50EUR after the flight departure.
- Changing the route in an award ticket issued for points is not allowed.
- The rules of the paid fare are applied to the ticket issued with an award upgrade.
- When returning a ticket issued with an award upgrade, the program participant is refunded the amount paid according to the fare minus fines and fees for the return (if any are required by the paid fare). Points used to issue an award upgrade will not be returned to the member's account.
- If an award ticket is lost, a duplicate can be issued. A fine of 30 EUR is charged for issuing a duplicate ticket.
- To issue a duplicate of an award ticket, a passenger fills out an application for issuing a duplicate at one of the airline's ticket sales offices or at a Belavia representative office abroad.
Changing the date of departure / flight for an award ticket is possible within the validity period of the ticket:
Elite levels.
- Each participant of the program, under certain conditions, can be transferred to one of the elite levels (gold or silver).
- To move to one of the elite levels, you must:
- silver: flying 30 flight segments on Belavia flights indicated in the points collection table, for which points are awarded to the participant, or collecting 20,000 qualifying points within one calendar year (from January 01 to December 31);
- gold: flying 60 flight segments on Belavia flights indicated in the points collection table for which points are awarded to the participant, or collecting 40,000 qualifying points within one calendar year (from January 01 to December 31).
- When the level is increased/downgraded, a notification and a plastic card of the participant of the corresponding level are sent to the participant.
- The validity period of the gold and silver level membership card is 1 year.
- If during a calendar year a member of the "Belavia Leader" elite level program does not fulfill the qualification requirements specified in clause 2, the member is transferred to a lower level (in accordance with the member's flight activity).
- The participants of the "Belavia Leader" program of gold and silver levels during the validity period of the card of the corresponding elite level are provided with the following bonuses (upon presentation of the card):
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- Silver:
- priority waiting list;
- additional accrual: 25% points for flights.
- additional transportation of one piece of baggage not more than 23 kg to the free baggage allowance in Economy Smart, Economy Flex, Business fare brands (for tickets purchased before 11/18/2019 - at Economy Semi-Flexible, Economy Flexible, Business fares) .;
- the possibility of issuing an award for any person by debiting points from his personal account.
- Free seat selection on board the aircraft.
The privilege is granted for seats of any category in case of issuing a ticket in the Economy Smart and Economy Flex fare brands (for tickets purchased before 11/18/2019 - at Economy Semi-Flexible and Economy Flexible fares). In case of issuing a ticket at the Economy Promo and Economy Light fares (for tickets purchased before 11/18/2019 - at the Economy Promotion and Economy Restricted fares), the privilege is available only for the Front of Cabin Seat and Standard Seat categories.
- Gold:
- priority waiting list;
- additional accrual: 50% points for flights.
Points awarded in this way are non-qualifying. For flights in booking classes O, G, J, B (promotional and group fares), the tier bonus is not charged.
- check-in at the business class counter;
- serving the participant in the business lounge of the airport of departure, regardless of the class of service on the ticket;
- the first date change in the ticket is free of charge (for tickets issued only for Belavia regular flights);
- maximum time limit;
- additional carriage of one piece of baggage not more than 32 kg in addition to the free baggage allowance * in the fare brands Economy Light, Economy Smart, Economy Flex, Business (for tickets purchased before 11/18/2019 - at Economy Restricted, Semi-Flexible, Economy Flexible fares , Business);
* In the case of granting the On Board Upgrade privilege to Gold Level members, the free baggage allowance is retained in accordance with that indicated on the ticket
- upgrade on board from economy to business class subject to availability;
- the possibility of issuing an award for any person by debiting points from their personal account;
- the possibility of issuing a silver card "Belavia Leader" for a spouse with the same validity period as the gold card of the participant.
- Expedited screening at the National Airport "Minsk" when departing on international flights.
- Free seat selection on board the aircraft.
- Silver:
-
- Corporations (organizations) registered as a member of the Belavia Leader program cannot be transferred to the elite level.
- In case of detection of attempts to obtain privileges of elite level members by a person who is not entitled to receive them, using the card (number) of an elite member of the Belavia Leader program, the airline has the right to suspend the provision of privileges to the holder of the elite card.
- Except domestic air transport
- At certain airports, there may be a restriction on the provision of a business lounge and a business class check-in counter to elite members. The time of a passenger's stay in the business lounge is regulated by the rules of the airport and is no more than 3 hours.
- The privilege is not guaranteed, is not granted when departing on tickets issued at group and promotional fares (booking classes O, G, J), on business tickets, award tickets (issued for points of the Belavia Leader program) and tickets issued using discounts (except children's discount).
Participation in the program "Belavia Leader" of minors.
- Participation in the program of minors is carried out:
- on their behalf by legal representatives (parents, guardians, trustees) at the age of the participant from 2 to 14 years;
- with the consent of legal representatives with the age of the participant from 14 to 18 years.
- Legal representatives ensure the performance of all operations with the profile of a minor participant (including using a password to a personal account), including entering / editing personal data, debiting points from an account and issuing bonuses, in accordance with paragraph 1 of this section).
Member card.
- When accumulating 1500 points or 3 flight segments on the account, as well as when qualifying for the elite level, the membership card is produced within 7 working days and sent to the postal address specified in the profile. The airline reserves the right not to send the card if an incorrect/incomplete address is indicated in the profile.
- The airline is not responsible for the delay in the delivery of the card by mail.
- Membership cards can be obtained at the head office of the airline, at the ticket office at the National Airport "Minsk" or at one of the airline's offices abroad. To do this, the participant must apply to the Belavia Leader program and inform about his intention until the moment of collecting 1500 points or 3 flight segments on the account (for classical level participants) or before qualifying for a level (for elite participants).
- In order to preserve the confidentiality of information about the number of the elite member, the card of the "Belavia Leader" program of the elite level is sent (handed over) in a sealed envelope, which the participant must verify upon receipt of the card.
- In case of loss, theft or damage to the card, the participant of the "Belavia Leader" program must immediately notify Belavia about this. A new card is made and sent to the participant free of charge. In case of repeated loss or damage of the card within one calendar year, a new member card is produced and sent to the member after paying the cost of manufacturing the card in the amount of EUR20. In case of theft of a documented card, a new membership card is produced and sent to the participant free of charge.
If points are not awarded.
- If the points for the completed flight have not been credited to the personal account of the participant (or have not been received in full), the participant of the Belavia Leader program must fill out an application with information about the flight at one of the ticket sales offices. The application must be signed by the participant personally (the application of participants under 18 years of age is signed by the parent / guardian). The application can also be filled out in your personal account on the airline's website.
- An application for unaccounted flights may be accepted for consideration within 6 months from the date of the flight.
- Belavia does not guarantee the crediting of points in case of providing incomplete or inaccurate data.
- Until the points are credited to the balance in full, the participant must keep the flight documentation (ticket, boarding pass) or documents confirming the fact of payment for the partner's services.
In case of discrepancies in different language versions of the site, the Russian version is considered to be dominant in legal force.
Silver level
To become a member of the Belavia Leader program of the silver level, it is necessary to make 30 or more flights on Belavia flights within one calendar year, for which points are awarded, or collect 20,000 or more qualifying points within one calendar year.
Privileges provided to members of "Belavia Leader" silver level:
- 25% points for flights. Points awarded in this way are non-qualifying. For flights in booking classes O, G, J, B (promotional and group fares), the tier bonus is not charged.
- Priority waiting list;
- Additional carriage of one piece of baggage not more than 23 kg in addition to the free baggage allowance in the fare brands Economy Smart, Economy Flex, Business (for tickets purchased before 11/18/2019 - at Economy Semi-Flexible, Economy Flexible, Business fares).
- the possibility of issuing an award for any person by debiting points from his personal account.
- Free seat selection on board the aircraft;
The privilege is granted for seats of any category in case of issuing a ticket in the Economy Smart and Economy Flex fare brands (for tickets purchased before 11/18/2019 - at Economy Semi-Flexible and Economy Flexible fares). In case of issuing a ticket at the Economy Promo and Economy Light fares (for tickets purchased before 11/18/2019 - at the Economy Promotion and Economy Restricted fares), the privilege is available only for the Front of Cabin Seat and Standard Seat categories.
Gold Level
To become a member of the Belavia Leader program of the gold level, you need to make 60 or more flights on Belavia flights within one calendar year, for which points are awarded, or collect 40,000 or more qualifying points within one calendar year.
Privileges provided to members of "Belavia Leader" gold level:
- 50% points for flights. Points awarded in this way are non-qualifying. For flights in booking classes O, G, J, B (promotional and group fares), the tier bonus is not charged.
- access to the lounge at the airport when departing on regular Belavia flights, regardless of the class on the ticket;
An invitation to the lounge is issued at the check-in desk before departure on regular Belavia own flights (B2 operated flights, the carrier code in the booking and ticket is B2) upon presentation of a valid membership card of the Belavia Leader program of the elite level. The airline cannot guarantee that a member will be invited to the lounge in cases where entry restrictions are set by the airport. The time of a passenger's stay in the business lounge is regulated by the rules of the airport and is no more than 3 hours.
- Priority waiting list;
- Business class check-in desk, regardless of the class on the ticket;
The privilege is granted when departing on Belavia's own regular flights (B2 operated flights, the carrier code in the booking and ticket is B2) upon presentation of a valid Belavia Leader elite level membership card (if a separate desk is allocated for check-in of business class passengers).
- Maximum time limit in the booking;
The deadline for issuing an air ticket in a booking may be extended at the request of an Elite Member. The deadline for issuing an air ticket is set by the booking agent based on the situation on a particular flight, but no later than 24 hours before the flight departure.
- Additional carriage of one piece of baggage not more than 32 kg in addition to the free baggage allowance* in Economy Light, Economy Smart, Economy Flex, Business fare brands (for tickets purchased before 11/18/2019 - at Economy Restricted, Economy Semi-Flexible, Economy Flexible fares) , Business);
* In the case of granting the On Board Upgrade privilege to Gold Level program members, the free baggage allowance is retained in accordance with that indicated on the ticket.
- Upgrade on board from economy to business class subject to availability;
The privilege is not guaranteed. The decision to upgrade the class of service on board is made by the representative of the airline at the check-in desk upon presentation of a valid membership card of the Belavia Leader gold level program. We recommend that you include the number of the Belavia Leader program member in the booking no later than 24 hours before the flight departure.
The privilege is not granted when departing on tickets issued at group and promotional fares (booking classes O, G, J, B), in booking classes A and W, on business tickets, award tickets (issued for points of the Belavia Leader program) and tickets issued with discounts (except for children's discounts).
- The first change of the departure date in the ticket is free of charge;
The privilege applies only to air tickets issued for direct regular flights of Belavia, without sections of other air carriers. Mandatory conditions for granting the privilege:
- changing the date/flight does not entail a violation of the rules for applying the fare;
- the fare rules allow changing the date of departure with a penalty.
In cases where the fare rules allow date/flight change only with an addition to a higher fare, the Gold tier member pays the difference in fares, but is exempt from paying the date/flight change penalty.
- The possibility of issuing a silver card "Belavia Leader" for a spouse with the same validity period as the gold card of the participant;
Issued at the request of the participant. If a gold level member confirms the level in the next year, in order to issue a new card for the spouse (with a new validity period), it is necessary to send a new application to the Belavia Leader program. A copy of the marriage certificate is attached to the application.
- the possibility of issuing an award for any person by debiting points from their personal account
- Expedited screening at the National Airport "Minsk" when departing on international flights.
- Free seat selection on board the aircraft;
In order to use airport privileges prior to departure, a member must present a valid membership card of the appropriate tier. Privileges apply only to Belavia's own scheduled flights.
In case of detection of attempts to obtain privileges of elite level members by a person who is not entitled to receive them, using the card (number) of an elite member of the Belavia Leader program, the airline has the right to suspend the provision of privileges to the holder of the elite card.
- Except domestic air transport
- Does not apply to award flights
