Dialogue on the theme of the hotel in Russian. Dialog "Checking in at a hotel"
Good morning / evening, sir - Good morning / evening, sir
Hello, my last name is Hello, my name is Smirnov. There
Smirnov. A number must be a room for me ordered for me
Yes, sir. I have your order. We are Oh yes, sir. I've got your order here. We booked a room for you on have reserved a room for you on the
third floor second floor
Fill in the registration form, please
registration form
Here is your key. Leave here - Here is your key, sir. You can leave your
Your luggage and the porter will take it to luggage here, the porter will take it to
your room
Where is the restaurant / bar? Where is restaurant / bar?
We have two restaurants on the ground - We have two restaurants on the ground
(first) and second floors and first floors
Thank you
Restaurant
I'd like to have my dinner in my room
Where is a good restaurant? - Where is a good restaurant?
Can I help you with something? - Can I be of any help to you?
Bring me the menu, please - Bring me the menu, please
Is this table reserved? - Is this table reserved?
I want to reserve a table - I want to make a reservation
Breakfast
Lunch
Dinner - Dinner
What time is breakfast served / - At what time the breakfast / lunch /
lunch / dinner? dinner is served?
What did you choose? - What did you choose?
Waiter (ka) - Waiter / waitress
What will you offer me for lunch? - What would you offer me for lunch?
What do you offer for dessert? - What do you offer for dessert?
I want black coffee - I'd like to have my coffee black
Do you prefer meat or fish? - Do you prefer meat or fish?
I'm a vegetarian - I'm a vegetarian
What would you like to drink? - What would you like to drink?
Do you want lager/alcoholfree beer?
Help yourself - Help yourself
I want coffee with milk - I'd like to have my coffee with milk
I want strong tea - I'd like to have my tea strong
I'd like to have my tea/coffee with sugar
Give me, please ... - Give me, please ...
Pass me, please ... - Pass me, please ...
Light drinks
(SOFT DRINKS)
I'll drink orange juice - I'll have some orange juice
Strawberry juice - Strawberry juice
Grape juice - Grape juice
Apple juice - Apple juice
Lemon juice - Lemon juice
Grapefruit juice - Grapefruit juice
Iced tea - Iced tea
Lemonade - Lemonade
Pepsi-Cola - Pepsi-Cola / Pepsi
Coca-cola - Coca-cola / Coke
Mineral water - Mineral water
Cocktail - Cocktail
ALCOHOLIC DRINKS
(ALCOHOLIC BEVERAGES)
Cognac - Cognac
Vodka - Vodka
Whiskey - Whiskey
Whiskey with ice - Whiskey on the rocks
Gin with ice - Gin and tonic
Champagne - Champagne
Liquor - Liqueur
Wine (White/Red) - Wikiwand Wine (White/Red = Claret)
Meat
Vegetables - Vegetables
Tomato - Tomato
Cucumber - Cucumber
Carrot - Carrot
Beans
Cabbage - Cabbage
Cauliflower - Cauliflower
Mushrooms - Mushrooms
Pickled Cucumbers - Pickles
Stewed cabbage - Stewed cabbage
Salami Sausage - Sausage
Boiled - Boiled
Stewed
Fried
On a lattice
Bloody - Rare
Medium - Medium
Well fried - Well done
Fried eggs / Scrambled eggs
Omelette - Omelet
Soft-boiled egg
In a bag
Cool - Hard-boiled egg
Ham and eggs - Ham and egg
Snack - Appetizer
Oysters - Oysters
Salmon - Salmon
Salmon - Lox
Herring - Herring
Asparagus - Asparagus
Potato - Potato
Mashed potatoes - Mashed potatoes
Fried potatoes - French fries
Beef Steak
Roast beef - Roast-beef
chicken
Rabbit - Rabbit
Veal - Veal
Beef
Pork - Pork
Lamb - Mutton / Lamb
Vinegar - Vinegar
Mayonnaise - Dressing
Mustard - Mustard
Butter
Bread
Pear
Peach
Mandarin - Tangerine
Gooseberry - Gooseberry
In this lesson, we will analyze the situation with booking a hotel by phone. This is very useful to be able to do in English, especially if you prefer to organize your own trip.
Jeff Rama decided to go to San Francisco for the weekend, but before that he booked a room in the popular hotel chain Dutton Hotels.
Slow tempo audio clip:
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Agent: Dutton Hotels. How may I help you today?
Jeff: I wanted to check rates and availability for your San Francisco location.
Agent: Certainly, I can help you with that. Will that be the downtown or waterfront location?
Jeff: The waterfront location.
Agent: What date do you plan to check in?
Jeff: I'd like to check in on October 12th and check out the 15th.
Agent: Okay, let me see what we have. For how many?
Jeff: One. And, if possible, I'm looking for a non smoking room.
Agent: Sure, we have a non-smoking queen with an ocean view for $189 or a standard room with a courtyard view for $139 a night.
Jeff: I'd like to book the standard room.
Agent: Okay, your last name?
Jeff: Ram.
Agent: Could you spell that please?
Jeff: Sure, it's R-A-M-A.
Agent: And, your first name?
Jeff: It's Jeff.
Agent: Okay, I have you booked in a standard non-smoking queen, checking in on October 12th and departing the 15th. What major credit card would you like to use to guarantee the reservation?
Jeff: A Visa.
Agent: The number and expiration?
Jeff: It's 7388-2424-3535-1818 and the expiration is 05/08.
Agent: Your confirmation number is PD672. Is there anything else I help you with?
Jeff: No, that's all. thanks.
Agent: Have a nice day and thanks you for calling Dutton Hotels.
Long weekend ahead! It's time to rush somewhere and spend time with your loved one in another country, in some cool hotel. An overseas hotel is a place where communication in English is almost inevitable. It's not great when a long-awaited adventure is overshadowed by something, right?
To avoid stressful situations and misunderstandings, you just need our English courses for tourists and this article! Let's glide on the waves of some useful Hotel English!
The ideal idea is to spend weekends and holidays abroad and practice your English! Today we are sharing with you a selection of phrases and words that are sure to come in handy during your stay at the hotel. Hell yeah!
Booking a hotel room
After reading the article, you will definitely be inspired and want to dive into some cozy place with trendy rooms. But first you need to order everything beautifully. And then suddenly you arrive, but there are no places? Here is a stereotypical dialogue between the booking service and the client, so that everything is clear.
| Receptionist: Good morning. Welcome to The Best Hotel. | Receptionist: Good morning. Welcome to the Best Hotel. |
| Client: Hi, good morning. I "d like to make a reservation for the third weekend in September. Do you have any vacancies? | Client: Hello, good morning. I would like to reserve a room for the third weekend of September. Do you have any vacancies? |
| R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival? | Yes sir, we have some rooms available for this particular weekend. What is the exact date of your arrival? |
| C: The 24th. | 24.09.2017 |
| R: How long will you stay? | How long are you going to stay at the hotel? |
| C: I "ll be staying for two nights. | I will stay for two days. |
| R: How many people is the reservation for? | How many people will be booked? |
| C: There will be two of us. | We would be two. |
| R: And would you like a room with twin beds or a double bed? | Do you want a room with single beds or a double bed? |
| C: A double bed, please. | Double, please. |
| R: Great. And would you prefer to have a room with a view of the ocean? | Great. Would you like a room with an ocean view? |
| C: If that type of room is available, I would love to have an ocean view. What's the rate for the room? | If possible, I would love to. What is the rate? |
| R: Your room is five hundred and ninety dollars per night. Now, what name will the reservation be listed under? | The cost will be $590 per night. In what name should I make a reservation? |
| C: Douglas Quaid. | Douglas Quaid. |
| R: Could you spell your last name for me, please? | Could you spell your last name, please? |
| C: Sure. Q-U-A-I-D. | Certainly. K-V-E-Y-D. |
| R: And is there a phone number where you can be contacted? | What is your contact phone number? |
| C: Yes, my cell phone number is 555-26386. | My mobile number is 555-26386. |
| R: Great. Now I "ll need your credit card information to reserve the room for you. What type of card is it? | Great. Now I need your credit card information. What type is your card? |
| C: Visa. The number is 987654321. | Visa. Card number 987654321. |
| R: And what is the name of the cardholder? | Name and surname of the cardholder? |
| C: Douglas Q. Quaid. | Douglas K. Quaid. |
| R: Alright, Mr. Quaid, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o "clock. If you have any other questions, please do not hesitate to call us. | Okay, Mr. Quaid, you've booked an ocean view room with a double bed for September 24th. Registration will be at 2 o'clock. If you have any questions, please feel free to contact us. |
| C: Great, thank you so much. | Great! Thank you very much. |
| R: My pleasure. We "ll see you in September, Mr. Quaid. Have a nice day. | I am glad to help. See you in September, Mr. Quaid. Have a good day. |
single room (with a full-size bed)- room for one
double room (double bed (full-size) or queen-size bed)- room for two
smoke-free- non-smoking room. Smoking or non smoking- two more designations for smoking and non-smoking rooms, respectively.
twin beds- single beds
double bed (full-size bed)- double bed
queen bed- large double bed
king-size bed- the widest bed, "royal"
triple room(one double bed and a single bed, or a different combination) - number for three
twin room- room with two beds
extra bed- an extra bed
suite- suite
On registration
And now you are at the hotel. What can come in handy here is competent English, manners and, of course, money. Make yourself at home, don't skimp on tips, and be polite.
reception- registration
(no) vacancies- free places (no free places)
complimentary(free) - included in the price, free breakfast, for example (or free shampoo, soap in the bathroom, in general, everything that you already have in your room)
continental breakfast- Continental or light breakfast included in the room rate.
check-in / check-out- registration; check-in (at the hotel) / check-out from the hotel
deposit- money paid before entering the hotel.
damage charge- a penalty for damage (paid in case of damage or loss to the hotel; if you break something, you will have to pay for it or money can be withdrawn from the deposit).
late charge- forfeit, fine for violation of deadlines. If you check out of the hotel later than the specified time - you gotta pay!
invoice- a paper invoice for payment with all client expenses that they must pay upon check-out from the hotel
signature- signature. Sometimes hotel guests are required to sign an autograph under their last name and first name on some bill or credit card receipt.
customer satisfaction- customer satisfaction or customer service quality. If guests had a great time at the hotel and are satisfied with the service, then they are visitors with high customer satisfaction.
tax- tax. One of the lines in the invoice for payment will be about taxes, interest that will go to the state. In the US, taxes vary from state to state.
| I "d like to stay at a quiet inexpensive hotel not far from the center of the city. | I would like to stay in a quiet inexpensive hotel near the city center. |
| I would like to stay at a large modern hotel downtown. | I would like to stay in a large modern hotel in the city center. |
| I'd like to reserve a small suite. | I would like to reserve a small deluxe room. |
| I "d like a room with a bed for a child. | I would like a room with a bed for a child. |
| I "d like a room facing the park / overlooking the river. I" d like a room with a view of the lake. | I would like a park/river view room. I would like a lake view room |
| Please fill out the registration form. | Please complete the registration form. |
| Here "s your key. Room 735 on the seventh floor. Enjoy your stay. | Here is your key. Room 735 on the seventh floor. I hope you enjoy with us. |
In a hotel
The following list of words consists of what you can find in the hotel itself. Now you will be aware and not at a loss if you need to communicate with the staff.
main entrance- main entrance.
concierge- concierge.
bell boy/bellhop/porter- a messenger (a hotel employee carrying guests' luggage).
tips- tips. Nobody does anything for free! And to demand them is in the order of things. Giving a tip without being reminded is a great tone.
uniform- Uniform, overalls. In most overseas hotels, uniforms are mandatory for employees.
staff meeting- a meeting of hotel staff in a specific place at a specific time for a business meeting.
manager- An administrator who oversees the work of the staff. He usually does not communicate with guests unless absolutely necessary.
lifts (elevators) - elevators
stairs/staircase- ladder.
lobby- vestibule, foyer, hall for hotel guests.
restaurant- restaurant
do not disturb- do not disturb
please make up room- please clean up your room
lift out of order- the lift is not working.
vending machine- vending or vending machine for selling snacks and drinks for coins.
iron and ironing board- iron and ironing board.
patio- a hotel patio, usually with tables and chairs, or a terrace.
catering- catering, which involves not only the delivery of pre-cooked food, but also customer service: delivery, serving, cleaning, and similar services.
full board- full board (complex of hotel services (stay and three meals a day)).
half board- half board (usually breakfast and dinner).
room service- room service (providing services for the delivery of food and drinks to hotel rooms).
turndown service - evening turndown service (making beds by maids, etc.).
housekeeping/housekeeper- housekeeping / housekeeper.
airport shuttle- transfer from the airport to the hotel (delivery by minibus).
parking lot- car parking on the lower floor of the hotel, parking.
buffet- buffet.
ice machine- machine with ice cubes.
wheel chair accessible- the hotel is equipped for the disabled, which means that people in wheelchairs (wheelchairs) can move freely around hotel.
fitness/workout room (gym) - fitness room, gym (gym).
swimming pool- pool.
spa- a relaxation and health complex in the hotel or a spa with a sauna, where you can be offered massages and other wellness services.
dry cleaning- dry cleaning services.
laundry- laundry service.
banquet/meeting room- banquet hall/room for business meetings.
hall(way) - a long corridor on the floors of the hotel with rooms. Also say "a corridor».
emergency exit- emergency or evacuation exit. In the event of a fire or other disaster, look for doors with this inscription. But it's better to do it in advance.
business center- business room (a hotel room with office equipment and Internet for guests, where hotel guests can spend time working).
ski storage- in hotels near ski resorts there may be rooms for storing ski or snowboard equipment.
In the hotel room
All conveniences are at your service! Eat don't be sloppy :)
morning call / wake-up call- a reminder call (usually at the request of the hotel guest; employees call customers at the agreed time, instead of an alarm clock, to wake them up).
amenities- amenities, amenities
bath- bathroom
bathtub- bath
shower- shower
room with ocean view- ocean view room
balcony- balcony
joining/connecting rooms- number for a large company, adjacent number (two numbers passing into each other)
minibar- mini bar.
AC (air conditioning) - air conditioning.
heating- room heating system
Internet access- Internet access
wireless printing- wireless printer. The machine itself can be located somewhere in the building, and you connect to it from your own computer and print out the papers you need
fan- fan
high chairs- in hotels for families there are these special high chairs for babies
lines- bed (and table) linen, sheets, bedspreads, blankets and pillowcases. Sheets should be marked with the density of the fabric (the number of cords per unit width of the fabric), which indicates their quality and smoothness.
towel- towel
toiletries- toiletries, hygiene products
hair dryer- hair dryer; hair dryer
sink- sink for washing hands
robes (bathrobes) - bathrobes (to put on after procedures in the bathroom or shower).
lamp- lamps for additional lighting in the room
executive desk- "head's desk" - the pathos name of an ordinary table for working or writing in a room
kitchenette- kitchenette in the hotel room
curtains (drapes) - curtains (curtains)
safe- safe with code in the room for storing important things
cat- a small folding bed on wheels
pull-out sofa- a folding sofa that can be transformed into a bed.
private jacuzzi- private jacuzzi for room clients only; can be inside it or somewhere in a special place in the hotel
noisy- one of the guests' complaints about too noisy and loud neighbors
Problems and misunderstandings
But what about without them? Whether it's a problem or an adventure, it's up to you. A list of questions and answers that you can use while staying at a particular hotel.
| I "m afraid we don"t have any vacancies. / I'm sorry. We are fully booked. | I'm afraid we don't have any vacancies. / Sorry, we are fully booked. |
| Are you kidding me? | Are you kidding me? |
| Is there another hotel near here that might have vacant rooms? | Is there another hotel nearby that might have rooms available? |
| Try the Oak Hotel across the street. They might be able to offer something. | Try (go to) the Oak Hotel on the opposite side of the street. Perhaps they can offer something. |
| Hello! I need a single room for three days. | Hello! I need a single room for three days. |
| Do you have a reservation? | Do you have booked? |
| I'm afraid I don't. | I'm afraid not. |
| Let me check whether we have any vacancies. We don't have any single rooms today, but there's a double room available. | Now I'll check if we have free places. We don't have single rooms today, but we do have a double room available. |
| My room "s not been made up. | My number has not been picked up. |
| Can you send a maid up, please? | Can you send a maid, please? |
| There are no towels in the bathroom. | There are no towels in the bathroom. |
| Can you send some soap and shampoo up, please? | Can you send soap and shampoo please? |
| There is no water in my room. | There is no water in my room. |
| The TV in my room doesn't work. | The TV in my room doesn't work. |
| There is something wrong with the air conditioner in my room. | There is something wrong with the air conditioner in my room. |
| There is a problem with the heating. It is too cold in the room. | I have a heating problem. Too cold in the room. |
| Could you send someone up to fix it? | Can you send someone to fix it? |
| Could I have an extra blanket, please? | Could you give me an extra blanket please? |
| Can I have a wake-up call at 6 am? | Can you wake me up at 6 am? |
| front desk. Can I help you? | Guest Service Department. Can I help you? |
| Hello! This is Room 814. | Hello! This is from room 814. |
| There is no hot water in my room. Could you send someone up to fix it? | There is no hot water in my room. Could you send someone to fix it? |
| There are no towels / soap / shampoo / toilet paper in the bathroom. Can you send them up, please? | There are no towels/soap/shampoo/toilet paper in the bathroom. Send them (to my room), please. |
| The bathroom light / the TV / the heating / the air conditioner in my room doesn't work. | The light in the bathroom / TV / heating / air conditioning in my room is not working. |
| There is no stationery / TV program / Room Service menu in my room. | There is no writing paper / TV program / room service menu in my room. |
| Can you give me a wake-up call at 7:00 a.m., please? | Wake me up (by phone call) at seven in the morning, please. |
| How do I get to the airport / to the city center / to the photo exhibition from the hotel? | How do I get to the airport / to the city center / to the photo exhibition from the hotel? |
| Could you call a taxi for me, please? | Would you please call a cab for me? |
| Could you recommend good toy stores and gift shops not far from here? | Can you recommend good toy and gift shops near here? |
| Could you reserve a table for dinner for me, please? I "d like a table for four people for 7:00 p.m. | Could you book a table for me for lunch, please? I would like a table for four people for seven in the evening. |
| Is there a laundromat near the hotel? | Is there a laundromat near the hotel? |
| I feel sick. Is there a doctor in the hotel? Could you find a doctor for me, please? | I don't feel like myself. Is there a doctor in the hotel? Could you find a doctor for me, please? |
| Room 506 | Room 506. (Give me) The key, please. |
| Are there any messages for me, please? | Are there messages for me please? |
| Asking to deliver food to your room | Please have food delivered to your room |
| room service. May I help you? | Order food in the room. Can I help you? |
| Hello! Could you send breakfast to Room 465, please? I "d like orange juice, hot rolls with butter and honey, and black coffee. | Hello! Could you send breakfast to room 465 please? I'd like orange juice, hot buns with butter and honey, and black coffee. |
| Hello! This is Room 374. I "d like to order a bowl of hot tomato soup, a cheese sandwich, and green tea with lemon, please. | Hello! This is from room 374. I'd like a bowl of hot tomato soup, a cheese sandwich, and green tea with lemon, please. |
| Hello! I "d like to press these trousers. Where can I find an iron? | Hello! I would like to iron these trousers. Where can I find an iron? |
| You can use an iron in the valet service room. It's next to the freight elevator. | You can use the iron in the cleaning and ironing room. It's next to the freight elevator. |
| I "d like to have these shirts washed and pressed and this suit cleaned as soon as possible. | I would like to have these shirts washed and ironed and this suit cleaned as soon as possible. |
| Fill out laundry and dry cleaning slips, and I"ll take the shirts and the suit to the laundry and dry cleaning service. They will be ready today in the evening. | Fill out the laundry and cleaning forms/vouchers and I will take the shirts and suit to the laundry and dry cleaning service. They will be ready tonight. |
Phrases for staying in a hotel
And there are other questions to ask if you are not sure about something. The earlier the better. Answers to possible questions are also present in the list.
| Is there a shower/bath in the room? | Is there a shower/tub in the room? |
| Does the room have air conditioning? | Is there air conditioning in the room? |
| Is there a safe deposit box in the room? | Is there a safe in the room? |
| Is there a television in the room? | Is there a TV in the room? |
| Is there a telephone in the room? Are local calls free? | Is there a telephone in the room? Are local calls free? |
| Is there a restaurant in the hotel? | Does the hotel have a restaurant? |
| When is breakfast served? | When is breakfast served? |
| Breakfast is served from 7:00 to 10:00. | Breakfast is served from 7 to 10. |
| Can I get Internet access in the hotel? Where can I send a fax? Is there a business center in the hotel? | Can I access the Internet at the hotel? Where can I send a fax? |
| When does the business center open? When does it close? | When is the business center open? When does it close? |
| Does the hotel have a gym? | Does the hotel have a gym? |
| Is there a fitness center / a health club in the hotel? | Does the hotel have a fitness center? |
| Is there an exercise room / a workout room in the hotel? Is the use of the fitness machines free of charge? | Does the hotel have a gym? Is the gym free? |
| Is there a swimming pool in the hotel? | Does the hotel have a swimming pool? |
| Until when is the swimming pool open? | Until what time is the pool open? |
| Does the hotel have any facilities for children? Is there a playroom for children in the hotel? | Does the hotel have rooms (with services, equipment) for children? Does the hotel have a children's play area? |
| What facilities for the handicapped does the hotel have? | What facilities (services, equipment) are there in a hotel for the disabled? |
| Are pets allowed in the hotel? | Are pets allowed in the hotel? |
| Does the hotel offer any excursions around the city? | Does the hotel offer any city tours?/td> |
| Does the hotel provide a shuttle bus to the airport? Do I need to reserve a seat on the bus in advance? | Does the hotel provide a shuttle bus to the airport? Do I need to reserve a seat on the bus in advance? |
| The bus for the airport leaves from the hotel entrance every two hours. Advance reservation of the seats is required. | The airport bus leaves from the hotel entrance every two hours. Reservations are required in advance. |
Departure from the hotel
Time to say "bye-bye". We hope you will not harm the hotel and you will not be charged an extra payment)
| I would like to leave one day earlier. | I would like to leave a day earlier. |
| Get my bill/invoice ready, please. I "m leaving tomorrow morning. | Get my bill ready, please. I'm leaving tomorrow morning. |
| What is the hotel's check-out time? | What is the time of payment and release of the hotel room? |
| Check-out time is 12:00 noon. | Settlement time for the room is 12 noon. |
| Can I leave my luggage/baggage at the hotel for a couple of hours after I check out? | Can I leave my luggage at the hotel for a few hours after I check out? |
| Yes, of course. | Yes, sure. |
| Hello, I "d like to check out. My name is Simon Phoenix, Room 237. | Hello, I would like to pay and check out. My name is Simon Phoenix, number 237. |
| Here "s your bill, sir. Three hundred seventy-six dollars. | Here's your bill, sir. Three hundred seventy-six dollars. |
| Here you go. Thank you very much. | Here's the money). Thanks a lot. |
| You are welcome. Have a nice day! | You're welcome. Have a nice day! |
| I'd like to check out. | I would like to vacate the room |
| I'd like to extend my stay for a few days. | I would like to extend my stay by a few days. |
| May I have the invoice/bill? | Can I get an invoice? |
| I'd like to pay my invoice, please. | I would like to pay the bill. |
| I think there's a mistake in the invoice. | It looks like there is a mistake in the account. |
| I'm sorry, this isn't my signature. | I'm sorry, this is not my signature. |
| How would you like to pay? | How would you like to pay? |
| I'll pay... | I will cry... |
| by credit card | credit card |
| by check | check |
| in cash | in cash |
| Have you used the minibar? | in cash |
| in cash | Did you use the mini bar? |
| Could we have some help bringing our luggage down? | Can you help us carry the luggage downstairs? |
| Is there a place where we could leave our luggage? | Can we leave our luggage somewhere? |
| May I have a receipt, please? | May I have a check please? |
| I hope you had an enjoyable stay. | Hope your stay was enjoyable. |
| I've really enjoyed my stay. | My stay was very pleasant. |
Conclusion
We hope your holidays will be amazing and you will be recharged with fun for the whole year ahead! Staying at a hotel can be chic and simple if you have the right vocabulary. We would like all your travels to be unforgettable, in the best sense of the word. Don't freeze your... noses! BTW, could you recommend a good hotel? Share your thoughts in the comments, please!
And finally, here's an example of how NOT to communicate when ordering a hotel room. Arnold does it all wrong! Prank call, ladies and gentlemen.
Stay classy and have happy holidays!
Big and friendly family EnglishDom
Knowing how to correctly build a dialogue in a hotel in English, you will be able to travel confidently and have no doubt that your stay at the hotel will be pleasant and you will be able to understand exactly what they ask you and what they offer you. Let's consider for what situations what expressions we may need.
Room order
Look at an example of how you can order a room. You may be asked what date you want to book a room for, how many people will be occupied and what type of bed you want to choose.
Client: Hello, I would like to make a reservation.
Receptionist: Good morning. And what is the exact date of your arrival?
C: The 15th of March.
R: We have several rooms available for this date. And how long will you be staying?
C: I'll be staying for 3 nights.
R: OK. Could you tell me please how many people is the reservation for?
C: There will be two of us
R: Do you prefer a room with a double bed or twin beds?
C: A double bed, please.
Client: Hello, I would like to book a room.
Administrator: Good morning. What is the exact date of your arrival?
A: We have a few rooms available for that date. How long will you stay?
K: I will stay for 3 nights.
Oh good. Can you tell me how many people are you booking for?
K: There will be two of us.
A: Would you like twin beds or a double bed?
K: Double room, please.
Twin beds - single beds
The price can play a significant issue, because. you may be offered several rooms of different classes, in which case you will need to clarify the price. Also, in order for you to be able to confirm that it was you who made the reservation, you will need to give your name.
C: What is the rate for the room?
R: Your room is two hundred dollars per night. And what name will the reservation be listed under?
C: Andrey Vinogradov.
R: Could you spell your last name for me, please?
C: Sure, V-I-N-O-G-R-A-D-O-V.
R: Thank you, sir. And is there a phone number where you can be contacted?
C: Yes, my cell number is...
Q: How much is the room?
A: Your room costs $200 per night. In what name will the reservation be made?
K: Andrey Vinogradov.
A: Could you spell it please?
K: Of course, V-I-N-O-G-R-A-D-O-V.
A: Thank you sir. Is there a number where you can be contacted?
K: Yes, my mobile number…
Tip: be sure to ask what time the room is checked in - this can be done using the phrase “What is check in time?”.
Words from the dialogue
- Reservation - reservation.
- Exact date - Exact date.
- Arrival - arrival.
- Several - several.
- Available - free.
- Double bed - double bed.
- Twin beds - two single beds.
- Rate - price.
- To spell - to spell.
- To contact - contact.
Registration
Check-in upon arrival at a hotel or check-in will also require knowledge of some set expressions. Read an example of how to compose a dialogue in English when checking into a hotel.
R: Good afternoon. How may I help you?
Guest: I have a reservation for today. It's under the name of Vinogradov.
R: Yes we have reserved a room for you with a double bed. Is that correct?
R: Excellent. How will you be setting your bill, sir?
G: I will pay with cash/credit card.
R: Would you like a receipt?
A: Good afternoon, how can I help you?
Guest: I booked a room for today, in the name of Vinogradov.
A: Yes, we have a double bed room booked for you. Is everything right?
G: Yes, that's right.
A: Excellent. How will you pay the bill, sir?
G: I will pay by cash/credit card.
A: Do you need a receipt?
G: Yes, please.
Note that you can say pay with cash or by cash, both are correct.
To compose this dialogue, you need to know the main keywords.
- To settle a bill - pay the bill.
- Cash - cash.
- Credit card - credit card.
- Receipt - receipt.
Make a reservation for a room - book a hotel room
Useful questions
When paying for your stay in a hotel, it is advisable to ask what conditions you pay for and what awaits you. Here are some helpful questions you might find helpful.
- How much do you charge for internet access? – What is the charge for internet access?
- Do you have a pool? – Do you have a swimming pool?
- How much is parking? Is it included in the room rate? – How much is parking? Is the price included in the room rate?
- What time is check-out? – What is the check-out time?
- Could you tell me please what is not included in the price? – Can you tell me what is not included in the price?
- How do I get to my room? - How can I get to my room?
- Do you offer room service? – Do you provide room service?
Remember the following words.
- Internet access - access to the Internet.
- Pool - pool.
- Parking - parking.
- To include - include.
- Check-out - departure time.
- To offer - to offer.
- Room service - room service.
Thus, you will be able to communicate with the hotel administrator and find out the most important points related to your stay. Listen to the dialogue and try to translate it into Russian:
They say that everyone would like to be treated like at home in a hotel, and at home like in a hotel. But in order to feel comfortable in a hotel abroad, you need to know English. Well, if you study it and can easily communicate abroad. And what about those who do not know English well and are going on a trip soon? For you, we have compiled an understandable and practical phrasebook on the topic "English in a hotel". Read step by step instructions on how to communicate in English in a hotel.
We have written a simple travel phrasebook that contains dialogues, phrases and a dictionary on 25 essential topics. Go on a journey with the main character and improve your English. You can download the book for free at.
Booking a hotel room
You can book a hotel room on Russian-language sites, but sometimes it becomes necessary to reserve it by phone. In this case, you will need to clarify information about the hotel and specifically about the room, as well as its cost. This can be done with the following phrases:
| Phrase | Translation |
|---|---|
| Hello, can I reserve a room, please? | Hello! Can I book a room please? |
| Can I book a room? | Can I book a room? |
| How far is it from the airport / city centre? | How far (is the hotel) from the airport / city center? |
| What types of rooms are available? | What types of rooms do you have? |
| I need a double room for five days. | I need a double room for five days. |
| I would like to book a single/double/triple/twin-bedded room. | I would like to reserve a single/double/triple/two bed room. |
| I'd like to book a suite / presidential suite. | I would like to book a deluxe/presidential suite. |
| I would like to book a non-smoking room. | I would like to reserve a non-smoking room. |
| I "d like to book a room with a bed for a child. | I would like to book a room with a bed for a child. |
| I "d like to book a room facing the sea / lake. | I would like to book a room with a sea/lake view. |
| I'll take this room for a week. | I'm renting this room for a week. |
| I'll stay here for a week. | I'll stay here for a week. |
| I "m going to leave on April the ninth. | I'm going to leave April 9th. |
| When is check-out time? | At what time should I vacate the room? |
| Would it be possible to have a late check-out? | Can I check out later? |
| I'd like full board / half board. | I would like full board / half board. |
| Do you have a car park? | Do you have parking |
| Do you allow pets? | Do you allow pets to stay? |
| Do you have a special menu for children? | Do you have a special menu for kids? |
| Does the hotel have any facilities for children? | Does the hotel have a room for children? |
| Does the hotel have a gym / swimming pool? Until when is it open? | Does the hotel have a gym/pool? Until what time does he work? |
| Does the hotel provide airport transfer? | Does the hotel provide a shuttle to the airport? |
| What's the price for a single/double/triple/twin-bedded room? | What is the cost for a single/double/triple/two bed room? |
| How much is the service charge and tax? | How much is the service and tax? |
| How much is for the room including breakfast? | How much is the room price including breakfast? |
| Is breakfast included? | Is breakfast included? (total cost) |
| That's a bit more than I wanted to pay. | This is a little more than I expected to pay. |
| Can you offer me any discount? | Can you offer me a discount? |
| Is there anything cheaper? | Is there something cheaper? |
| Do you have any cheaper rooms? | Do you have any cheaper rooms? |
| What is the total cost? | What is the total amount due? |
| Do you need a deposit? | Do you need a deposit (deposit)? |
| Are my credit card details necessary when making a reservation? | Do I need my credit card details when booking? |
Let's look at the classification of hotel rooms. If everything is clear with a single (single) and triple (triple) number, then the wording of double and twin needs to be explained. Double - double room with one double bed, and twin - double room with two single (separate) beds.
The hotel can also offer you a suite (suite /swiːt/) or a presidential suite (presidential suite). If you are going on vacation with friends or parents, you can book two rooms with an adjacent door (adjoining rooms).
Not only in the classification of rooms, but also in the classification of beds it is easy to get confused. Typically, hotels offer their customers standard single beds (single bed), double beds (double bed) and "king beds" (queen bed / queen size bed). The so-called "royal" bed - the bed is larger than a double bed in size. In some hotels, you can also offer a sofa bed (sofa bed / pull-out couch) or a cot (rollaway bed), and for your child they can put a baby cot (cot).
A deposit or deposit is an advance payment that you pay in order to book a room.
There are two important things to keep in mind when talking about the price of a hotel stay. First, always ask if the hotel can give you a discount. If you are abroad not in the peak of the tourist season, most likely you will be given a nice bonus. Secondly, always specify the final price of the stay. This way you will know immediately what services will be included in the bill, and you will not be in for an unpleasant surprise when you check out.
Don't forget to clarify some details about your room. So, if you are going to go to a hot country, be sure to check if the room has air conditioning and a refrigerator. Want to add new photos to Instagram as soon as you arrive? Then ask if there is Wi-Fi in the room and how you can access the Internet. Use the following phrases in English to communicate with hotel employees:
| Phrase | Translation |
|---|---|
| Does the room have an air conditioning/refrigerator? | Is there air conditioning/refrigerator in the room? |
| Does the room have a bath/shower? | Does the room have a bath/shower? |
| Does the room have a balcony? | Does the room have a balcony? |
| Does the room have the Internet access? | Is there internet access in the room? |
| Is there a TV/telephone in the room? | Is there a TV/telephone in the room? |
| How many beds are there in the room? | How many beds are in the room? |
| What floor is my room on? | What floor is my room on? |
| How do I access the Internet? | How can you access the Internet? |
| Can I get the Internet access in the hotel? Is it free of charge? | Can I access internet at the hotel? It's free? |
When booking, you can also be asked questions, and will also answer your questions. Look at typical English phrases that hotel workers will use when talking to you:
| Phrase | Translation |
|---|---|
| What's your name, please? | State your name, please. |
| What sort of room would you like? | Which room would you like to rent? |
| Do you want to have breakfast included? | Would you like breakfast included? |
| When will you arrive? | When are you arriving? |
| How long would you like to stay in our hotel? | How long do you plan to stay in our hotel? |
| We "ll have the room for you on April the fifth. | We will have a number for you on April 5th. |
| We don't have any double rooms, but there's a triple room available. | We do not have double rooms available, but we do have a triple room. |
| You have to check-out before 12 p.m. | You must vacate the room by 12 noon. |
| It's fifty dollars a night plus tax. | It costs $50 per night plus taxes. |
| You have to pay in advance. | You need to pay up front. |
| Will you pay in cash or by credit card? | Will you pay in cash or by card? |
| We require your credit card number for a deposit. | We require your credit card number in order to make a room deposit. |
| Do you have a credit card? | Do you have a credit card? |
| Can I take your credit card number? | May I know your credit card number? |
| May I have your name and telephone number, please? | Can I get your name and phone number? |
| Is there anything else I can do for you? | Is there anything else I can help you with? |
| All rooms are booked. | All rooms are booked. |
By the way, before booking a room, we advise you to look at the hotel's website and evaluate the reviews of visitors, so you will find out whether it is worth staying at this hotel and what surprises you can expect. For example, you can find out under what conditions you can use the minibar. So, in some hotels you will only have to pay for the products that you have opened, in others you will have to pay for all the products, even if you did not use them.
Check-in at the hotel
Upon arrival at the hotel, you will need to register or, as they say, “check in” (from to check-in - register). The main advice is to communicate with the hotel staff politely, otherwise you can spoil your vacation. The following phrases will help you communicate in a hotel in English:
| Phrase | Translation |
|---|---|
| Hello, I have a reservation for a single/twin/triple/double room. | Hello, I have booked a single/double/triple/two bed room. |
| What time do you serve breakfast? | What time is breakfast? |
| Could I have lunch in my room, please? | Can I have dinner in my room, please? |
| What time’s the restaurant open for dinner? | What time does the restaurant open for dinner? |
| What time does the bar close? | What time does the bar close? |
| Where are the lifts? | Where are the elevators located? |
| Do I pay now or at checkout? | Do I need to pay now or when I check out? |
| Have you got a safe? Is it free of charge? How much is it? | Do you have a safe? Is it free to use? How much does it cost to use the safe? |
Be sure to ask about the safe. Experienced travelers are advised to leave all valuables and money in a safe, even if you are staying in a luxury hotel.
A hotel employee may use the following phrases in English when communicating with you:
| Phrase | Translation |
|---|---|
| Could I see your passport, please? | Please present your passport. |
| Could you please fill in this registration form? | Could you fill out this registration card? |
| Could you please sign at the bottom of the form? | Could you please sign at the bottom of the form? |
| Breakfast's from 8 a.m. till 11a.m. | Breakfast from 8 to 11 am. |
| Dinner's served between 7 p.m. and 10 p.m. | Dinner is served from 7 to 10 pm. |
| Would you like any help with your luggage? | Can you help with your luggage? |
| Here's your room key. | This is the key to your room. |
| Your room's on the second/third/fourth floor. | Your room is located on the second/third/fourth floor. |
| Room 123 on the second floor. | Room 123 on the second floor. |
| I "m afraid that your room isn't ready yet, sir. | I'm afraid your room isn't ready yet, sir. |
At the stage of settling in a hotel, the main thing is not to get confused in the floors. The fact is that abroad the numbering of floors is somewhat different than in our country. So, in America, the first floor is called the ground floor, the second - the second floor, etc. In the UK and Europe it is still more difficult: the first floor is the ground floor, the second is the first floor, etc. Why is it customary to “transfer” the first floor in Europe " On the second? Historically, people did not usually live on the first floors of buildings: in the Middle Ages, there was no sewage system and other benefits of civilization, so unpleasant odors from the street reigned on the first floor. Therefore, these premises were equipped for workshops, taverns, and various establishments. Civilization has come to Europe, but the floors are still numbered “inhumanly”, so don’t get confused.
To make it easier to understand how these phrases are used, watch this video with a dialogue in a hotel in English:
Room service
During your stay at the hotel, you will need to communicate at least at an elementary level with the staff, in particular, you will need to communicate by phone with the room service (room service). When communicating with them, first state the number you are calling from: “My room number’s 123” (“My number is 123”). After that, you can use the following phrases in English:
| Phrase | Translation |
|---|---|
| Could I have a wake-up call at eight o'clock? | Could you wake me up at eight o'clock? |
| Where's the bar/gym/swimming pool/restaurant? | Where is the bar/gym/pool/restaurant located? |
| Could you send dinner to room 123, please? | Could you send dinner to room 123, please? |
| I'd like a glass of apple juice and a cheese sandwich, please. | I'd like a glass of apple juice and a cheese sandwich, please. |
| Do you have laundry service? | Do you offer a laundry service? |
| Where can I find an iron? | Where can I find an iron? |
| I would like my suit washed and pressed. | I would like my suit to be washed and ironed. |
| Could I have the towel, please? | Could you give me a towel please? |
| Can I have an extra bed/blanket? | Can I get an extra bed/blanket? |
| Could you please change the sheets? | Could you change the bed linen please? |
| My room is messy, and I would like it cleaned. | My room is a mess and I would like it to be cleaned. |
| Are there any messages for me? | Are there any messages for me? |
| How can I get to the museum from the hotel? | How can I get to the museum from the hotel? |
| Could you please call me a taxi? | Would you please call a cab for me? |
| Could you recommend me a good SPA center / gift shop not far from the hotel? | Could you recommend me a good spa/gift shop near the hotel? |
Although we have indicated phrases in English that will help you find a laundry, we still advise you to use its services as little as possible. It is believed that hotel laundries do not do their job very well, often spoiling customers' belongings.
Be sure to specify in advance at what time you will need to vacate the room. Many hotels have a rule that if you want to stay in your room only a couple of hours after check-out time, you will have to pay the cost of a whole extra day of stay.
See how two ladies communicate with the hotel administrator:
Problem solving in the hotel
Of course, we all would like to relax calmly and without problems, but our desires do not always coincide with reality. If you have any problems, use the following phrases in English:
| Phrase | Translation |
|---|---|
| I've lost my room key. | I have lost my room key. |
| My room's not been made up. | My room is not cleaned. |
| The room is too noisy/cold/hot. | The room is too noisy/cold/hot. |
| There is no soap/towel/shampoo in my room. | No soap/towel/shampoo in my room. |
| There isn't any hot water. | There is no hot water. |
| The television/air conditioning/shower doesn't work. | TV/A/C/shower not working. |
| One of the lights doesn't work. | One of the light bulbs is not working. |
| Could you send someone up to fix it? | Could you send someone to fix this? |
| I am not feeling well. Is there a doctor in the hotel? | I am sick. Is there a doctor in the hotel? |
| Could you find a doctor for me, please? | Could you find a doctor for me please? |
Experienced tourists are advised to leave the keys with the administrator when leaving the hotel, so you definitely won’t lose them.
Departure from the hotel
When leaving the hotel, you will need to pay for the room. To make it easier for you to communicate in English in a hotel, learn the following phrases:
| Phrase | Translation |
|---|---|
| I would like to check out. | I would like to leave. |
| Could I have a receipt, please? I am leaving tomorrow. | May I have a check please? I leave tomorrow. |
| I would like to pay my bill. | I would like to pay my bill. |
| I'll pay by credit card. | I'll pay the bill with a credit card. |
| I'll pay in cash. | I'll pay the bill in cash. |
| I think there is a mistake in my bill. | I think there is a mistake in my account. |
| I have/haven't used the minibar. | I used/didn't use the minibar. |
| Could I have some help bringing my luggage down? | Please help me get my luggage downstairs. |
| I really enjoyed my stay. | I enjoyed my stay in your hotel. |
When communicating with you, a hotel employee will use the following phrases:
| Phrase | Translation |
|---|---|
| Are you ready to check out? | Are you ready to leave? |
| What room were you in? | Which room did you stay in? |
| How would you like to pay? | How would you like to pay? |
| Did you use the minibar? | Did you use the mini bar? |
| I need your room keys, please. | I need the keys to your room, please. |
Do not want to waste time and stand in line at the check-out from the hotel? We advise you to visit the official website of the hotel and check if you can use the online check-out service. Recently, many hotels offer this option. In this case, you will need to pay the bill with a credit card about a day before the planned departure, and on the day of departure, simply give the keys to the room to the hotel administrator or put them in a special box at the reception.
Watch the following video of the hotel check-out:
Symbols and terms you may need
| Phrase | Translation |
|---|---|
| Vacancies | Free places |
| no vacancies | No vacant tables |
| front desk, reception | Administration, "reception" of the hotel |
| room service | Room service |
| concierge | Concierge |
| Maid | Housemaid |
| Bellboy/bellman/porter | Corridor / porter - a person who helps carry your things and shows the room |
| Valet | A person who parks the cars of hotel customers |
| lobby | Lobby |
| Lifts/Elevators | elevators |
| out of order | Not working (sign, for example, on the elevator) |
| bar | Bar |
| Restaurant | Restaurant |
| gym | Gym |
| swimming pool | Pool |
| indoor pool | Indoor swimming pool |
| kitchenette | Kitchen corner in the room |
| Please make up my room | Please tidy up the room (the sign you hang on the door) |
| Please, do not disturb | Please do not disturb (a sign you hang on the door) |
| Laundromat | Self-service laundry |
| complimentary breakfast | Free breakfast |
| Luggage cart | Luggage trolley that you can use on site |
| maximum capacity | The maximum number of people allowed (usually indicated in the elevator) |
| parking pass | A card to be attached to the windshield of a car parked in a hotel parking lot |
| Wake up call | Phone call to wake up the client (optional) |
| Damage charge | A fee that is included in the total bill if you damage or spoil something |
| pay-per-view movie | Additional fees for watching movies and some shows |
We have presented you the most necessary and simple phrases in English for a hotel. We recommend learning them by heart before the trip. Do not forget to use our advice, so as not to get into trouble abroad. We hope our English phrasebook will help you to communicate at the hotel and your stay will be pleasant and unforgettable.
And if you want to always travel in comfort, we invite you to. Our teachers will teach you to speak confidently and competently.
Complete list of words and phrases for download
At the end, we suggest you download 2 documents: one contains all the useful words from the article, and the second contains a list of phrases related to staying in a hotel.
(*.pdf, 305 Kb)
