Obtaining information at the airport information desk dialogue. Useful phrases for dialogue at the airport in English

Air travel is by far the fastest way to travel long distances (Like you didn't know).

Airplanes are used by all categories of people: tourists - for travel, businessmen - for business trips, ordinary people - for trips to relatives.

When it comes to flying to other countries, knowing certain phrases in English is a must. They will help you not to get lost at the airport and successfully reach your destination. So let's start!

Buying a ticket

As you know, to buy a ticket at the airport, you need to go to the ticket office ( booking office). This is if you suddenly change your mind about the destination. But usually the ticket is purchased online. Most airlines have a service book online» (book online). Use the following phrases to talk to the cashier:

Can I book/have a ticket to St. Petersburg?
Can I book / buy a ticket to St. Petersburg?
Please, give me two business class tickets to Minsk.
Two business class tickets to Minsk, please.
I need a ticket for the 9:30 am flight from Kiev to Moscow. Economy class, please.
I need a ticket for a 9:30 am flight from Kyiv to Moscow. Economy ticket.
Do you have any discounts?
Do you have any discounts?
Is it a connecting flight or direct?
Is it a connecting flight or a direct flight?
What is allowed for hand luggage?
What can you take as hand luggage?

It does not matter how the tickets were purchased - online or at the box office - after purchasing them, you will need boarding pass(boarding pass), without which you can not escape check-in for the flight(check-in for the flight). The websites of most airlines allow you to print a coupon along with the ticket. And if this was not possible, then correct English at the airport will come in handy more than ever. So, to get your ticket from the cashier, you need ticket(ticket), passport(passport) and the following phrases in English:

Please give me a boarding pass.
Please give me your boarding pass.
When will the registration end?
When does registration end?
Where could I find the check-in desk?
Where can I find the registration desk?
What time does the boarding begin?
When does boarding start?

Controller for check-in desk(registration desk) has the right to ask clarifying questions of the following content:

Please, show me your boarding pass.
Please show your boarding pass.
Sorry, but you have to pay / arrange payment for every extra kilo.
I'm sorry, but you have to pay a fee for each kilogram in excess of the norm.
Is there any hand-luggage of your own?
Do you have any hand luggage?
Do you prefer an aisle seat or a window seat?
Do you prefer an aisle seat or a window seat?

When buying a ticket, do not forget to specify whether you need a return ticket. You may be asked the following question:

Would you like to make it return or one way?
Do you need a return or one way ticket?

Remember to keep your ears open and listen for airport alerts. Here's what you might hear:

Boarding will begin in approximately 5 minutes. We ask all families with young children to move to the front of the line.
Boarding will begin in about 5 minutes. We ask all families with young children to move to the front of the queue.
We'd like to invite all our passengers flying in business class to start boarding.
We invite all our passengers flying in business class to start boarding.
All arriving from New York can pick up their luggage from carousel 4.
All passengers arriving from New York can collect their baggage from Carousel 4.
Ladies and gentlemen, this is an announcement that flight NZ245 has been delayed. Your new departure time is 2.25 p.m.
Ladies and gentlemen, we announce that flight NZ245 has been delayed. The new departure time is 14.25.
All flying to Istanbul are kindly requested to go to the departures lounge.
We invite all passengers flying to Istanbul to the lounge.

customs control

By registering, you are in the hands of custom service(customs officers) who know both their job and English well. When talking to them, you may hear one of the following sentences:

Please, open your suitcase for examination.
Please open your suitcase for inspection.
Count your bags, please.
Count your bags, please.
We're sorry, but your carry on is too heavy. You will have to check it.
Unfortunately, your hand luggage is too heavy. You will have to recheck it.
I'm sorry, but that is too big. Each container must not exceed (go over) 100ml.
Sorry, but this is too much. Each container must not exceed 100 ml.
Take your phone and other metallic things out of your pockets and put them on the tray, please.
Take your phone and other metal items out of your pockets and put them in the tray, please.
Do you carry any money, jewelry or anything else for declaration with you?
Are you carrying any money, jewelry, or anything that needs to be declared?
Do you carry any forbidden items with you like weapons, drugs or explosive matter?
Do you carry prohibited substances or items, such as weapons, drugs, or explosives?

Landing

Now, before the start of the flight, there is only nothing left! But you still need to get to your flight, and knowing "plane" alone is not enough. You need to check in your luggage, navigate the complex layout of the airport and understand, in fact, where your terminal is. In the event that you are suddenly confused, try contacting the airport staff with the following questions:

Where can I find the luggage registration for flight 645 to St. Petersburg?
Where can I find baggage check-in for flight 645 to St. Petersburg?
Where is the stand #5 located?
Where is counter #5 located?
Please, show me the way to Gate C.
Please show me the way to exit C?
Am I on the right way to Terminal D?
Am I on the right track to terminal D?
Where can I find a porter?
Where can I find a porter?
Can you tell me where flight AZ672 to New York departs from, please?
- Yes, it leaves from gate A27.
Can you tell me where flight AZ672 to New York departs from?
- Yes, departure is from gate A27.
Could you tell me if a person from Albania needs a visa to travel to Italy?
Tell me, does a person from Albania need a visa to fly to Italy?

In airplane

So you are on board. Look around. Is everything familiar? Can you comment in English? Inside the aircraft, you are surrounded by the following objects:

A very important part is the instruction manual. in case of emergency(in an emergency):

Please set your portable electronic devices, including any mobile phones, to flight mode.
Please set your portable electronic devices, including any mobile phones, to airplane mode.
Don't unfasten your seatbelts until you see this red sign.
Do not unfasten your seat belts until you see this red sign.
Your life jackets are located beneath your seats.
Your life jackets are under your seats.
In case of emergency the oxygen mask is dropping out from here.
In case of emergency, the oxygen mask will drop from here.
Our emergency exits are located here, there and there.
Emergency exits are here, there and there.

Arrival at destination airport

Finally, the flight is over and you have your destination point in front of you. You are again met by customs officers who need to clarify some details of the trip. Our conversational English at the airport will help you deal with customs officers:

What's the purpose/reason of your visit/traveling?
What is the purpose/reason for your visit/travel?
How much time do you plan to spend in our country?
How much time do you plan to spend in our country?
What is the place of your stay during the trip?
Where will you be staying during your trip?
Is there any foreign currency with you?
Do you have foreign currency?
Have you crossed the American border before?
Have you crossed the US border before?

Conclusion

The end of a trip always brings mixed feelings: the joy of returning home, pleasant memories of the trip itself, and a slight regret that everything ended so quickly.

However, nostalgia can be overshadowed by unpleasant incidents associated with ignorance of elementary words for communicating with foreigners.

If our mini airport phrasebook doesn't meet all your needs, take a specialized course for travelers on our website. Then you certainly will not get lost at the airport and will be able to find your way to the flights.

Don't be afraid to travel and try new things! We got your back here ;)

Big and friendly family EnglishDom

Most trips start from railway stations and airports. Airports of different cities and countries differ from each other in the same way as these countries themselves. But the procedure from check-in to boarding the plane, and then after landing to entering the city is the same.

If you are an inexperienced tourist stranded at an airport abroad, knowing a few useful English phrases at every stage of your stay at the airport can come in handy. In any country in the world, airport personnel speak not only their native language, but also English. Therefore, English at the airport is needed more than anywhere else, and the theme of the airport in English is one of the most popular.

We suggest going all the way through the airport, along the way remembering the necessary words and phrases for a dialogue at the airport in English.

So, English at the airport.

First you need to find the check-in counters of your airline to check in for your flight - check in for the flight and check in your luggage baggage/luggage.

At the counter you show your passport and ticket - ticket if you have issued an electronic ticket- e-ticket, then only the passport. At the counter you may be asked a question - Would you like a window(window seat) or an aisle seat(aisle seat)? Next, you put your luggage on the scales and present your hand luggage ( a carry-on/hand luggage). After that, you will be issued a boarding pass - boarding pass with luggage tag baggage tag, which you will need to keep until you collect your baggage at your destination.

After registration, you need to pass a passport - passport control and customs control custom control. There you will be offered to put your phone, watch and keys in a special tray - tray and pass through the metal detector.
All formalities are over, you can safely wait for landing in the waiting room - departure lounge. It is advisable to choose a place closer to the gate - gates from which the landing will take place. On the scoreboard you can track the status of your flight:
- check-in- registration in progress
- boarding- landing in progress
- delayed- Is the flight delayed.

Pay close attention to the announcements - departure gates may change. In this case, you will hear an announcement something like this: "The departure gate for flight No. No. has been changed to No. No."

After landing at the airport of arrival - arrival You will also have to go through passport control. Here you can be asked a question about the purpose of your arrival in the country - "What's the purpose of your visit?", which can be answered in one word - business/tourism. Sometimes they ask where you plan to stay "Where are you staying here?" Usually, in this case, it is better to have a printout of the hotel or apartment reservation with you, since rarely anyone manages to remember the address of the stay.
Having received a stamp in the passport on arrival, we go to collect luggage. First you need to find a hall with luggage conveyor belts - carousel. You can ask airport workers - "How do I get to luggage claim?/Where do I collect my baggage?". We approach the desired tape, wait for our suitcase and head to the exit to the city - exit to the city.

We have listed words and phrases in English at the airport in the points that every traveler goes through. As you can see, if you manage with a minimum stock of words, there are not so many of them.

Well, if everything goes according to plan and there are no unforeseen situations. But, unfortunately, sometimes bad things happen. For example,

you missed your flight. In this case, you contact the airport employee: "I"ve missed my flight. - I missed my flight. What should I do?- what should I do?" In this case, you will most likely be answered - “We"ll get you on one of the next flights“We will send you on one of the following flights.” True, in this situation you will have to pay a service fee - service fee.
you did not find your luggage upon arrival, or it arrived damaged. Phrases for this occasion:
- I lost my luggage - my luggage is missing/ my suitcase hasn't arrived.
- my luggage is damaged - my luggage is broken

In this case, you will be prompted to fill out - fill in form and leave your contact details.

Now you are armed with the minimum set of English words needed to communicate at the airport. Of course, this list can be continued, learn whole phrases in order to communicate at the airport in English and feel more confident. Such mini-stories, dialogues, divided by topic, you can find on the English language training service Lim-English. There is a whole course devoted to the topic "Tourism". On Lim-English you can not only learn the necessary vocabulary in the most convenient way, find and remember any dialogue at the airport in English with translation, but also listen to phrases in the original sound. The topic of tourism and travel on the site is not limited to the airport, but Lim-English there is everything you might need on a trip - phrases for an airplane, hotel, city, restaurants, shops and other places where English is most likely to be needed.

The airport is, of course, a great source of joy, but there is an even greater joy: that which embraces you in an airplane. It reaches its climax when you sit at the window and the plane takes off from the ground - Amélie Nothombe.

Airports are a parallel reality. Other energy. Behind the apparent chaos is a well-established scheme. In this reality, hopes soar and land every minute. Airports are noisy anthills of human destinies - Elchin Safarli.

The theme of the airport has always been difficult for me. In general, at airports, I always suffer from spatial idiocy and rush like a rabbit from one check-in counter to another and convulsively think: Where to go next? Oh God, passport control, oh God, customs.

The airport for me is a huge city that opens the door to a new world for me. I always worry when I go to the airport. I am excited when I take off. I also admire the "flying swallows" who work on board and with whom I had the honor to work on improving my English.

So, let's see a typical airport dialogue.

Agent: What is your final destination?

Dan: Los Angeles.

agent: May I have your passport, please?

Dan: Here you go.

agent: Are you checking any bags?

Dan: Just this one.

agent: OK, please place your bag on the scale.

Dan: I have a stopover in Chicago – do I need to pick up my luggage there?

agent: No, it'll go straight through to Los Angeles. Here are your boarding passes - your flight leaves from gate 15A and it'll begin boarding at 3:20. Your seat number is 26E.

final destination- final destination.

checking- here in the meaning of register, put under control.

on the scale- on the scales

stopover- stop, transfer before the final destination.

go straight through- when you are told that the baggage "go straight through" it means that it will go to the final destination.

boarding passes- tickets

begin boarding- start landing

seat number- seat number on the plane

gate- boarding gate.

Conversational phrases.

“Where are you flying today?” Where are you flying to today?
“What's your final destination?” What is your final destination?
C heck your bags - means check in luggage.
Carry-on bags - hand luggage that we take with us and check through the rays.

“Excuse me, where is the American Airlines check-in desk?“Excuse me, where is the American Airlines check-in counter?
“Where is terminal 4? “Where is terminal 4?
“Where is gate 36?” Where is passage 36?
“How many bags can I check?” How much baggage can I check in?
“Will my luggage go straight through, or do I need to pick it up in ?” Will my luggage go all the way or will I have to intercept it in Chicago?
“How much is the fee?” If your baggage exceeds the limit, you will have to pay a fee depending on the excess weight.
“ Please mark these bags "fragile". Please mark your luggage as "fragile". It is marked when fragile items are transported in baggage.
“Is the flight on time?” Departure on time?
“ There's a 20-minute delay". Delay for 20 minutes.

Has your luggage been in your possession at all times? Has your luggage been with you all this time? Possession (ownership).
Are you aware of the regulations regarding liquids in your carry-on? Are you aware of the rules for carrying liquids and carry-on baggage?

Are you carrying any firearms or flammable materials? Are you transporting weapons or explosive materials?
Have you left your luggage unattended at any time? Have you left your luggage unattended?
Has anyone given you anything to carry on the flight? Has anyone given you anything to carry on the plane?

We passthroughservicesecurity.

X-ray machine- x-ray machine that checks luggage.

metal detector- metal detector

conveyorBelt - baggage belt .

bins- boxes for transporting things

Customs conversation.

agent: Please lay your bags flat on the conveyor belt , and use the bins for small objects.

Dan: Do I need to take my laptop out of the bag?

agent: Yes, you do. Take off your hat and your shoes, too.

take off - take off yourself.

agent: Please step back. Do you have anything in your pockets – keys, cell phone, loose change?

Dan: I don't think so. Let me try taking off my belt.

agent: Okay, come on through.

come on through - go through

agent: You're all set! Have a nice flight.

“ you’ reallset “It's all right, come on in.

Boarding announcements.

“T here has been a gate change.”
Boarding gate number changed.
« Flight 880 to Miami is now boarding.” Flight 880 to Miami is open for boarding.
“Please have your boarding pass for boarding.”Please have your boarding ticket.
“We would like to invite our first and business class passengers to board.” We want to invite first and business class passengers to board.
“We are now inviting passengers with small children and any passengers requiring special assistance to begin boarding.” We are currently inviting passengers with small children and passengers who require special assistance to board.
“We would now like to invite all passengers to board.” We invite all passengers to board.
“This is the final boarding call for the flight 880 to Miami.”
Last boarding call for Flight 880 in Miami.
“Passenger John Smith, please proceed to the gate 12.”
Passenger John Smith please go to the 12th gate

In airplane.

flight attendants.- stewards, stewardesses.

flight attendant: Chicken or pasta?

Dan: Sorry?

flight attendant: Would you like chicken or pasta?

Dan: I'll have the chicken.

flight attendant: Anything to drink?

Dan: What kind of soda do you have?

flight attendant: Coke, Diet Coke, Sprite, Orange, and Dr. Pepper.

Dan: A Diet Coke, no ice, please.

flight attendant: Here you go.

Dan: thanks.

“Can I have a pillow?”May I have a pillow?
“Can I have a blanket?” May I have a blanket?
“Can I have a pair of headphones?”/ “Could I have a headset?”Can I have a pair of headphones?
“Could I have some water/coffee/tea?” Can I have water, coffee, tea?
“Could I have some extra napkins?” Can I have some more napkins?

My favorite idioms.

Just in case – Just in case. “I don’t know if it will rain today, but I will bring an umbrella just in case.” I don't know if it will rain, but I will take an umbrella.

So, you went on a trip to an English-speaking country. And if you should not have any difficulties in explaining your flight from a Russian city, then on the way back you will need English at the airport - read the most necessary words and phrases in this article.

Airport in English - airport. Which is not much different from our spelling, so it is very easy to remember. Otherwise, words such as flight (flight), departure (departure), arrival (arrival) and others differ so much that you can get confused without knowing English.

inscriptions

Below are the words and symbols at the airport in English with translation into Russian. They can be useful to you, especially if there is no Russian-speaking person nearby who could suggest their meanings.

Information - information, help desk.
International Flights - international flights.
Check-in - registration.
Check-in counter - front desk.
Security Check - control of the security service.
Passport Control - passport control.
Customs - customs control.
Arrivals - arrival area.
Departures - departure area.
Departure Gate - boarding gate.
Baggage Claim - baggage claim.
Money Exchange - currency exchange.
exit - exit.
Toilets - toilets.

Designations in the boarding pass

Boarding pass (Boarding pass translated into English) contains the following important information:
Flight number - the number of the flight you are flying on.
Departure time - departure time.
Arrival time - the time of arrival at the destination.
Gate - exit number.
Boarding time - the time of boarding the plane.
Seat - indicates your seat on the plane.

Buying a ticket

If you didn’t buy a return ticket in, but are going to buy it abroad, then the information below will come in handy.

Ticket in English - ticket.

You can find out the cost of a ticket by asking the question: “How much is the ticket?” [how mach from ze tikit?] - “How much is the ticket?” Having received an answer on the cost, if you want to purchase one ticket, then say: “I need one ticket” [ay nid one ticket] - “I need one ticket.” If you need two tickets, the phrase will look like this: “I need two tickets” [ay nid to tikits] - “I need two tickets.” If you need more tickets, I think you understand where in the phrase their number is indicated, and the article about will help you name it correctly.

What questions might arise and how to ask them

Where is the information desk located? – Where is the information office? [wea from the information office?]
Is this flight number...? – Is it flight number …? [from it flight nambe...?]
Where can I book (buy) a plane ticket? – Where can I book (buy) a plane ticket? [wea ken ai book (bai) e plane tikit]
When is the next flight for...? – When is the next flight to …? [wen from the next flight tou...?]
Where can I return a ticket? – Where can I return my ticket? [wea ken ai rityon mai tikit?]

Questions related to luggage and hand luggage

In English, luggage is pronounced [luggage] and is written like this: “luggage”. Sometimes you can subtract that in the American version the word "baggage" looks different, namely as "baggage" [bagidzh]. There are many more subtleties and nuances in the use of "luggage" and "baggage" that we will not touch on now - just don't be surprised when you come across both words (in phrases and inscriptions). In the questions and statements presented below, only the first option will be used.

Where is baggage checked in? – Where can I have my luggage registered? [wea can ai have ma lagij registad?]
Where can I get my baggage? – Where can I pick up my luggage? [wea ken ai peek up my lagij?]
How much luggage can you take with you? – How much luggage can I take? [how mach lagij ken eye take?]
How much do you pay for being overweight? How much should I pay for the excess weight? [how mach shud ai pei fo the xses wait?]
I only have hand luggage. – I’ve carry-on luggage only. [ive carion lagij ownley]
Where is the storage room? – Where is the left luggage office? [wea from the left lagage office?]

At the airport

At the check-in counter

Hi. I'd like to check in for the flight to Vienna, please.

Hi. Welcome to Italian Airlines. Can I see your ID and your tickets, please?

sure. Here they are.

thanks. How much baggage do you have?

I have two bags and one suitcase.

Could you put your bags on the scales, please? …OK. Did you pack the baggage yourself?

well. Your baggage exceeds the weight limit. It weighs 34 kilograms and I'm afraid you'll have to pay additional fees for the extra weight, sir. The charge is 15 euros per kilogram.

Never mind. I will pay for that.

OK. And do you have any hand luggage?

I think I will carry my backpack and a fragile souvenir into the cabin.

Let me have a look at them. OK, they are not heavy. Remember you are not allowed to carry any bottles, electrical goods or sharp things onto the aircraft. They should be placed in your baggage.

No, there aren't any prohibited items in my hand luggage.

OK then. Here are the security tags for your hand luggage. Please attach them to your items. What kind of seat would you like to take: an aisle seat or a window seat?

I'd rather prefer an aisle seat this time. It makes it easier to move around.

OK. No problem, sir. So your seat number is 9 F. Here is your boarding pass. When you hear the announcement about your flight departure, move to Gate 6 and your may board your aircraft. You will be boarding in one hour. Enjoy your flight!

At the baggage checking machine

Please put your mobile phones and laptops in the tray. As soon as you are ready, please proceed to the security check.

All right, sir.

Could you empty your pockets and put everything in the tray? And can I see your boarding pass, please? …OK. Now let me inspect you, sir. Please raise your hands. …OK. You may go. Here is your boarding pass. Don't forget to collect your items from the tray. thank you.

At the reception desk

I would like to check in for a flight to Vienna, please.

Welcome to Italian Airlines. May I see your ID and ticket please?

Certainly. Here they are.

Thank you. How much luggage do you have?

I have two bags and one suitcase.

Could you put the bags on the scales? … OK. Did you pack your luggage yourself?

Well. Your baggage exceeds the weight limit. He weighs 34kg and I'm afraid you'll have to pay an extra weight charge, sir. The cost is 15 euros per kg.

It's OK. I will cry.

Fine. Do you have any carry-on baggage?

I think I'll take a backpack and a breakable souvenir with me on board the plane.

Let me take a look at them. Okay, they're not heavy. Remember that you are not allowed to take bottles, electrical appliances and sharp objects on the plane. They must be carried in luggage.

No, there are no prohibited items in my hand luggage.

Good, then. Here are your carry-on tags. Please attach them to your bags. Which seat would you like to take: by the aisle or by the window?

I'd prefer an aisle seat this time. So it's easier to move around.

OK. No problem, sir. So, your seat is 9 F. Here's your boarding pass. When you hear the announcement of your flight departure, proceed to Gate 6 and you will be able to board the aircraft. Boarding time starts in one hour. Pleasant flight!

Baggage check

Please place your phones and laptops on the tray. Once you're ready, go to the checkpoint.

Yes sir.

Could you take everything out of your pockets and put it on a tray? May I see your boarding pass, please? … OK. Let me check you out. Raise your hands, please. … OK. You may go. Here is your boarding pass. And don't forget to take your supplies from the tray. Thank you.