You will need

• - telephone;
• - passport;
• - birth certificates of children (if available);
• - documents confirming benefits (if any);
• - money to redeem booked tickets.

Instructions

Call your city's railroad agency or, if there isn't one where you live, the nearest one that does. You can find agency phone numbers on the Internet, telephone directories, or in the information desk of your railway department. .

Tell the operator when you would like, from where and where, what (or at the time you prefer to depart), the number of passengers, requirements for the type of car (CB, compartment, general, seated) and seats (upper, lower, side or not in reserved seat, not near the toilet), available benefits.

Based on availability, you will be offered possible options. Choose the most suitable one, dictate the passenger data (last name, first name and patronymic of each, passport numbers of adult passengers, birth certificates and documents confirming benefits, age of children, as this often affects the ticket price).

Agree with the operator on the redemption method tickets. If we are talking about courier delivery, it is only possible if you are in the same location as the transagency. You can usually buy a ticket at strictly designated ticket offices, but the queues at them are usually shorter than at regular ones. If you buy a ticket at the box office, please note that it is better to do this no later than an hour before departure trains.

note

You can book a train ticket by phone from 1 to 45 days before the train departs.

This opportunity is only available for tickets on domestic and interstate (within the CIS and Baltic) routes. International tickets can only be booked or purchased by visiting the ticket office in person.

There is an additional service fee for booking a ticket by phone. For example, in Moscow it is 300 rubles for each place. Delivery to the specified address will cost 600 rubles for each ticket.

With the advent of the Internet, many purchases can be made online. For example, you can buy yourself a train ticket without even leaving your home. To do this, you just need to register electronically on the website.

Benefits of electronic registration

You can travel on many trains in Russia, Ukraine and other CIS countries without old paper tickets. To do this, just buy a ticket online and register electronically on the website. When boarding the train, passengers will not be required to present the original letterhead paper ticket. All that is needed for electronic registration is a passport (or any other document through which the purchase was made) and a printed one (or its image on a mobile device). This is necessary so that the conductor reads the barcode by the scanner.

An electronic ticket has a number of advantages - you no longer need to go to the station to buy a ticket, you don’t need to stand in lines at the ticket office, etc. This is especially true when there are few tickets left for the desired flight - you can buy one of the remaining tickets in just a couple of minutes.

Electronic registration

Electronic registration (ER) is completed with literally one click of the mouse. You can get an ER for almost any Russian trains that travel within the country. It also doesn't matter whether you board at the intermediate station or at the starting station.

If, when purchasing a ticket on the website, the “ER” icon is displayed next to the flight, this means that electronic check-in is possible for this flight. After issuing and paying for the ticket, a letter with a boarding pass and e-ticket number is sent to the email address that was specified during registration. This coupon must be printed or photographed on your phone.

Also, when issuing an electronic ticket, you need to know some nuances. For example, you can go through the ER or refuse it at any convenient time, but no later than 60 minutes before the train departs from its starting station. If ER is no longer available, you still have time to buy a paper ticket.

If you need to take luggage with you, then you will not be able to go through the ER, since luggage transportation is processed only if you present a paper ticket. If a passenger missed the train and had an electronic ticket, then the money will not be returned in this case.

If an electronic ticket has already been purchased, and then there is no longer a need to travel by train, then the ticket can be returned. You can do this on the website through your personal account or by following the link intended for returning a ticket from the letter that was received after paying for the ticket.

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Related article

Tip 3: How and where to buy an electronic Russian Railways train ticket

Russian Railways in our country, as is known, is a monopolist in terms of rail transportation of the population. Perhaps this company deserves some criticism in terms of the quality of passenger service. But she still tries to keep up with the times. For example, relatively recently, Russian Railways customers were able to purchase train tickets, including long-distance ones, via the Internet. And therefore, the question of how to buy an electronic ticket is of interest to many citizens of the Russian Federation today.

The convenience of this method of purchasing a travel document is as follows:

• the ability to make a purchase without leaving home;
• the ability to choose the most convenient location.

A person who decides to purchase train tickets in this way will not have to go to the station or to the nearest ticket office with documents and money, or stand in a long line (for which Russian Railways is, of course, “famous”). Also, when buying a ticket online, the future passenger has the opportunity to choose a seat:

• in a more comfortable carriage (with a dry closet and air conditioning, not the old type, with the ability to transport animals, etc.);
• in the most suitable place in the carriage.

The last point will be most relevant for people traveling in groups. When purchasing online, they can choose nearby locations. Also, some seats in Russian Railways cars are more expensive, and some are cheaper. Therefore, you can make a choice based on your financial capabilities.

So how and where to buy an electronic train ticket?

The easiest and most reliable way to make such a purchase is on the official website of Russian Railways. The procedure in this case will first be as follows:

• go to the Russian Railways website, register and log in;
• enter the name of the point of departure into the “From” form (the form itself will give a hint after entering the first letters);
• enter the name of the destination in the “Where” form;
• select the departure date.

How to buy the actual e-ticket? To do this, simply click on the “Buy” button. After some time, the form will display suitable routes. If there are no trains on the selected date, we go back and try other nearby dates. Mark the desired route. In the route line on the right, click “Coupe” or “Reserve Cart”. Next, in the window that opens, select the number of the car you like using a marker. It is on this page that you can get information (in the form of icons) about the presence or absence of a dry closet and air conditioning in the carriage.

As soon as the marker is placed, a diagram of the carriage will open indicating the seat numbers. Let's see if there are any available and suitable ones. If not, choose another carriage. Click the “Proceed to entering data and selecting seats” button. After this, a form for entering passport data will open. You need to fill it out as carefully as possible. The form on the Russian Railways website, unfortunately, is not very convenient. If you wish, you can also insure yourself against accidents here by checking the appropriate boxes. But this is not necessary.

Next, at the very bottom, you will need to click on the places you like, and then on the “Reserve” button. If you did everything correctly, the ticket will be assigned to you for a few minutes. During this time, you must have time to pay for it using a bank card or electronic wallet - right here, on the Russian Railways website, in the usual way for the Internet. After this, the purchased ticket will appear in your personal account in the “Orders” section on the right.

How to take the train

Thus, it is clear how to buy an electronic ticket for a Russian Railways train. But how to use it? At most train stations, Russian Railways has provided the possibility of electronic check-in upon boarding. At such stations, the passenger does not need to perform any additional actions after purchasing a ticket. All that is required from him to board is to show the conductor on his smartphone the ticket from his personal account and his passport.

If electronic registration at the station is not provided or there is simply no smartphone or tablet, the electronic ticket will have to be printed on a printer. You can also arrive at the station early, taking into account the possible queue, and do the same through the cashier, telling him the payment transaction number (starting with 8) or through a special terminal. In this case, the conductor is presented with a printed ticket and passport upon boarding.

Video on the topic

For those tourists who prefer to travel around Russia, the pressing question is how to book a train ticket. In our country, Russian Railways is a monopolist, and therefore there are specific features of booking train tickets. Surely people who spend their holidays at Russian resorts, namely on the Black Sea coast, from year to year, know that during the summer season there is a shortage of ticket purchases. There are several reasons for this state of affairs.

Firstly, when traveling by rail, people have the opportunity to purchase tickets for reserved seat carriages. The cost of such tickets is much lower than air travel. Secondly, there are discounts for children on the railway; they are quite significant and amount to 40% of the ticket price. Children under 5 years old can travel for free, provided they sleep in the same place as their parent. Therefore, if people travel with their whole family to the resorts of the Krasnodar Territory, they have the opportunity to save a certain amount of money by traveling by train.

Also, some people simply like to travel by train, or there is a fear of flying on an airplane. As an option, a family of 4 people can buy a coupe, then the trip will take place in comfortable conditions, without strangers. Some people, on the contrary, will enjoy spending time with a travel companion.

Features of booking train tickets

There are several options foron one's own. One of them is booking a train ticket without paying. Before starting the procedure, you should know that ticket sales begin 60 days before the desired departure date. Booking without payment looks like ordering tickets and redeeming them within 24 hours. To redeem a travel document, you will need to go to the railway ticket office. If tickets are not redeemed, then the reservation is cancelled.

How to book a train ticket by phone

It is possible to order a ticket by phone. A single number is presented on the Russian Railways website; it is free for all regions of the Russian Federation. When booking by phone, the operator will ask for directions, passport details and email. Next, you will receive a letter by mail that you will need to print out, and you should come with it to the box office to redeem your ticket. You will also need a passport to purchase a ticket. Payment can be made both in cash and in non-cash form.

How to book a train ticket online

There is another way to purchase tickets. This is an online booking. Book a train ticket can be done on intermediary websites, or directly on the official website of Russian Railways. Payment can be made using a bank card, or you can buy a ticket at the railway ticket office, just like when booking by phone.

What does the cost of a train ticket consist of?

There are several parameters that go into determining the cost of a train ticket.

1. First of all, the ticket price is affected by which carriage the passenger will travel in. There are 3 main types of carriages. These are reserved seat, coupe and SV. A ticket for a reserved seat carriage is the cheapest, then in price comes a compartment and the most expensive class of travel is SV.
2. The ticket price depends on the type of train. Namely, the train can be branded or ordinary. A branded train differs from a regular train in the condition of the carriages; they are new. And the presence of air conditioning.
3. There are also fast and regular trains. Accordingly, a ticket for a fast train costs more.
4. Passing trains also go in different directions. Tickets for them are cheaper.

Book train tickets online you can, in a relaxed home environment, take your time and find the most suitable ticket for the price and type of train. To search for a ticket, you can use special search engines. Currently there are a large number of them. Some providers of this service can deliver tickets to your home or office.

When planning a trip to Europe, you can book train tickets online. To do this, you should go to the website of the railway of the country you need and carry out all the necessary actions related to the reservation. Therefore, through the Internet you can not only book a Russian Railways train ticket, but also the railways of foreign countries.

There are certain days throughout the year when the usual number of trains to transport passengers is not enough and there is a shortage of tickets. These are the days before the New Year holidays (December 26-30), pre-holiday days before February 23 and March 8, May holidays, June 12, November 4. It is also quite difficult to buy good tickets (especially return tickets) for trains to resort destinations from May to August. JSC Russian Railways is aware of this situation and is adding additional trains. Everyone is also well aware that ticket sales begin 90 days in advance. However, even these measures often do not make it possible to buy normal tickets.

The fact is that exactly 90 days in advance, at eight o’clock in the morning, ticket sales open. Thousands of passengers line up at ticket offices and order tickets online. Naturally, someone in such a queue is first, and someone is not. This also applies to ordering tickets via the Internet, since operators cannot call dozens of passengers simultaneously at eight in the morning when sales begin.

However, now site visitors have the opportunity to solve the long-standing problem of ticket shortages during the holidays!

How to buy good tickets using the site

Please note that you can purchase electronic tickets. The difference between them and regular ones is that you pay for them immediately, without leaving your computer, and you can get them at any ticket office right before the train departs. An unobvious consequence of the emergence of the ability to order electronic tickets was the emergence of the ability to buy tickets exactly at 8.00, i.e. at the time of opening of sales. Now you don’t need to wait for your turn (whether it’s the line at the station ticket office or the operator’s call) - you just need to prepare in advance and buy good tickets at eight o’clock in the morning.

Procedure for purchasing electronic tickets

1. Be prepared to pay for tickets in advance

Ordered electronic tickets will need to be paid immediately by bank cards or online money. If you do not make payment immediately, the reservation will be canceled and your good tickets will go to others. Therefore, make sure in advance that you have either Internet money (Webmoney, Yandex-money) or a bank card issued by a Russian bank. If you have neither one nor the other, you can proceed as follows. Internet money can be bought in many places where Webmoney and Yandex-money replenishment cards are sold. The list of these places is indicated on the websites of payment systems. If you want to get a card, contact the bank. The card is usually issued no earlier than two weeks after submitting the application. Some tickets can be paid in cash at Euroset or through instant payment terminals.

2. Practice ordering electronic tickets in advance

In order not to waste precious time on an important day, try working with the page http://site/kupit_elektronnye_bilety (where electronic tickets are sold) in advance. Find the train you need there, see how the order is placed, how seats are selected, and what data will be required from you. Read the background information so you don’t waste time on it on the day of purchase. You can even book any tickets - if you do not pay for them, the reservation will be automatically canceled after some time.

If you are going to pay for tickets with a bank card, read the detailed instructions on how to do this. And it would be very advisable to authorize the card in advance and receive a payment password if you don’t already have one. To do this, select any tickets, enter your card details and go to step 9 of the instructions. And in step 9, instead of clicking the “continue” button and thereby buying unnecessary training tickets, click the “return” button. In this case, the order will be canceled, the money for the tickets will not be debited from you, and the card will already be activated. And on the desired day you will not have to go through the authorization procedure - just enter the recorded payment password and that’s it.

3. Buy the tickets you need at 8.00

On the billing day, 90 days before the train departure date (you can determine it here), at 8.00 am, go to the page for purchasing electronic train tickets and issue them. Once your tickets are booked, read the payment instructions carefully (you may even want to print the page to make it easier). And pay for the tickets. They need to be paid as soon as possible, i.e. immediately - otherwise the reservation will be canceled and you will not receive tickets. After payment, be sure to write down your order number - you will receive travel documents using it.

4. Complete electronic registration

When purchasing tickets, please indicate that you would like to register electronically. In this case, you will not need to receive tickets. You can board the train simply by showing your passport to the conductor.

5. Or get tickets at the station

Electronic tickets are issued at the station at any ticket office upon presentation of the order number (see clause 3) and the passport of the passenger receiving the tickets. You can get tickets in advance (at least on the day of purchase), or right before the train departs. Just factor into your plan the time it takes to get tickets - there may be a queue at the box office. The cashier will give you regular tickets, which are no different from those you are used to seeing when ordering them in the usual way. You can also print tickets yourself at ticket printing terminals. But there may be a short queue for them.

Modern information technologies make it possible to order railway tickets online. Booking train tickets, according to the policy of Russian Railways OJSC, is technically and legally impossible today, but there is a scheme for purchasing train tickets on the Internet, which allows, if plans change, to refuse purchased tickets with minimal losses, which in turn is formal corresponds to the term “train ticket booking”.

Under the concept of “booking train tickets via the Internet,” many owners of services similar to ours include the usual purchase and delivery of train tickets. We, in turn, are frank with our users and speak frankly - booking train tickets in Russia, in the full sense of the word, simply does not exist. Of course, when you issue a ticket, at the last step, you will be asked to confirm the order or refuse payment. If the order is confirmed, the train ticket is reserved for you for 15 minutes, i.e. is withdrawn from circulation in the Express-3 system, thus, in essence, a train ticket is booked for a quarter of an hour. However, if you do not pay for the selected tickets within the allotted time, they are returned to the system and are available for repurchase at all railway ticket offices and online services.

An important distinctive feature of the service is a convenient interface, with the help of which you can select a specific train, type of car (reserved seat, compartment or luxury) and the most suitable seat (or several seats). In this case, the choice of seat can be correlated with the client’s wishes regarding the upper or lower bunk, the choice of a “male” or “female” compartment, the location of the seats of purchased tickets by car using seat numbers or the car layout (for example, prohibiting the offer of seats “near the toilet”).
Your next step in purchasing or, as they say, “booking Russian Railways train tickets online” will be filling in the fields with the necessary data: last name, first name, patronymic, number and series of passport or other identification document (military ID, international passport, seaman's passport, child's birth certificate).
The advantage of this type of “booking” over the telephone method is that the likelihood of an error when issuing train tickets is almost impossible. And the final step in the “railway ticket booking” procedure will be to select a payment plan for the ordered ticket and enter the contact information of the person who will pay for the ordered tickets. Payment options may include:
- payment through the WebMoney system;
- payment using electronic terminals;
- payment through points of sale of the Euroset company;
- in the near future - delivery to the required address with payment in cash to the courier (in this case you will have to pay for delivery as well);

The ticket price does not change depending on the payment method, since the commissions of payment systems are included in our service fee. If you refuse or change the terms of your ticket order before payment, you can simply start a new booking of train tickets, and the old order will be automatically cancelled. If the reserved tickets have already been paid for, then the procedure for returning or exchanging railway tickets is carried out according to the same procedure as when purchasing without booking via the Internet, at the ticket office of Russian Railways OJSC.