At Russian airline“Vim-Avia” happened on the weekend another failure in the schedule. The company attributes this to a lack of funding. Let's take a look at what's really going on with flights and what travelers who have already bought tickets should do. The airline "VIM-Avia" sold tickets, knowing that it was impossible to fly within the time specified in the tickets.

What happened?

The airline's flights, which were supposed to take off this weekend, are delayed in Domodedovo for an indefinite period. There were massive and long delays in departures in the summer - then the airline said that all this was due to the late arrival of aircraft from maintenance.

Why is it so serious this time?

Now Domodedovo Airport refuses to refuel the airline's aircraft on credit. And due to the scale of the delays, the Ministry of Transport and the Federal Air Transport Agency, as well as the prosecutor's office and the investigation department of the Investigative Committee on transport, intervened in the matter. The carrier turned to the authorities for help, and the ministry, in turn, has already begun to prepare for the possible collapse of the airline.

What should passengers do?

The airline "Vim-Avia" serves primarily charter flights, and they stop completely. For regular flights to Far East the state is monitoring, and negotiations are already underway to replace the carrier on these routes.

The incredible situation with the mass cancellation of VIM Avia flights has led to the fact that many passengers are forced to do something with the purchased tickets so as not to find themselves in the situation of those tens of thousands of people who are stuck in several resort airports. If you have a VIM Avia ticket in your hands, read the article on what to do with it and how to issue a refund.

What to do with VIM Avia tickets

First, you don't have to buy tickets. The airlines assumed obligations to operate VIM Avia flights Ural Airlines, Northstar, Red Wings, North wind, Yakutia, Icarus and I Fly.

200 million rubles were allocated from the budget of the Russian Federation in order to resolve the current situation. This money will be used to cover the expenses of the above companies, which will carry VIM Avia passengers on regular and charter flights.

In addition, it was decided to allocate extra-budgetary funds to pay off VIM Avia's debt to airports, as well as to pay for fuel. Such measures were taken to ensure the operation of the airline's charter flights from abroad to Russia. Moreover, external managers will control the spending of funds.

VIM Avia passengers are also transported to Russia at the expense of tour operators, who are forced to involve other aircraft in cooperation. charter airlines. Interestingly, the Greek carrier Ellin Air also offered its help, which expressed its readiness to take VIM Avia passengers out, moreover, at its own expense.

You can follow the current VIM Avia flight schedule and news on the official website of the Federal Air Transport Agency - favt.ru (section "News") or on the official website of Vnukovo Airport - vnukovo.ru (where flights from Domodedovo were transferred by agreement).

Latest VIM Avia news

At present, according to representatives of the Federal Air Transport Agency, there are no more large concentrations of VIM Avia passengers. Gradually, all passengers of the airline are taken to Russia both on the flights of VIM Avia itself and on the flights of airlines that have assumed the corresponding obligations.

In addition, tour operators do not sleep either. Almost all passengers whose vouchers for October were “tied” to VIM Avia flights have already been re-booked for flights of other carriers.

From October 1, VIM Avia canceled regular flights to Simferopol and Sochi. Until October 15, it is planned to carry out regular flights to the cities of the Far East, then they will also be canceled.

Refund of VIM Avia e-tickets

You can issue a ticket refund only where it was purchased. That is, you need to contact exactly the agency where you booked the flight. If you did this at the ticket office, you need to go there and be sure to have your passport with you.

If the ticket was issued on the official website of VIM Avia, a refund request must be sent to [email protected] In the request, be sure to include your full name, flight number, number electronic ticket, time and date of departure, booking number and contact phone number. Once your application has been processed, you will be sent an estimate of the refund amount minus any fines or fees. You will need to agree with the calculation, then the return will be completed and you will receive the appropriate certificate. If the ticket was paid for with a bank card, the money will be credited to your account within 30 business days after the refund is issued.

The certificate will need to be printed, you will need it to return the money. If the ticket was paid through the Euroset, you will need to contact the nearest salon with this certificate, passport and ticket payment receipt. The money will be returned in cash.

If the ticket was paid through the Qiwi terminal, the money will be returned to the card. But for this you will need to write an additional application and send it to the contact e-mail of the airline indicated above. You can download the application form on the official website of the company.

Please note that in case of a voluntary refund (if the flight has not been officially canceled), not all funds will be returned. The airline will deduct the processing fee for the refund. The amount of the fee depends on the fare.

1000 rub. — when issuing a refund more than a day before the date of departure;

1000 rub. and 50% of the fare amount upon return less than a day before departure;

2000 rub. and 50% of the fare amount when issuing a refund after departure.

Promo tickets are non-refundable. What is it and in what cases can you return money for a non-refundable ticket,.

In those situations where you issue a refund for an officially canceled flight, the money will be returned in full. Regardless of the tariff, including non-refundable tickets tariff "Promo".

The Russian airline "Vim-Avia" had another failure in the schedule over the weekend. The company attributes this to a lack of funding. Let's take a look at what's really going on with flights and what travelers who have already bought tickets should do. The airline "VIM-Avia" sold tickets, knowing that it was impossible to fly within the time specified in the tickets.

What happened?

The airline's flights, which were supposed to fly this weekend, to Domodedovo for an indefinite time. There were massive and long delays in departures in the summer - then the airline said that all this was due to the late arrival of aircraft from maintenance.

Why is it so serious this time?

Now Domodedovo Airport refuses to refuel the airline's aircraft on credit. And in connection with the scale of the delays, the Ministry of Transport and the Federal Air Transport Agency, as well as the prosecutor's office and the investigative department of the Investigative Committee on transport. The carrier turned to the authorities for help, and the ministry, in turn, has already begun to prepare for the possible collapse of the airline.

What should passengers do?

The airline "Vim-Avia" serves primarily charter flights, and it is they who are completely stopped. The state monitors the implementation of regular flights to the Far East, and negotiations are already underway to replace the carrier on these routes.

The Federal Air Transport Agency has begun an unscheduled check of VIM-Avia, which has delayed dozens of flights in recent days. The carrier is also checked by the prosecutor's office and the Investigative Committee. Since Tuesday, Domodedovo, the base airport of VIM-Avia, has refused to serve the airline on credit, in particular, to supply fuel. According to Vedomosti, the carrier owes the air harbor about 500 million rubles. Earlier, a case was opened against VIM-Avia due to wage arrears of more than 200 million rubles.

The Russian Union of Travel Industry explained that the company sold too many tickets and could not provide so many flights.

“They physically did not have enough aircraft to provide all the transportation they were selling, especially charters. As soon as there was a failure in their flight program (according to their explanations, some aircraft did not come out of repair), everything fell apart. As they say, greed fraera ruined," said Georgy Mokhov, chairman of the legal commission of the Russian Union of Tourism Industry. When the flight program began to crumble over the summer, tour operators were hit hard, he added.

They did not physically have enough boards to support all the transportation they were selling, especially charters. It comes down to one simple word – greed.

The editor-in-chief of the Avia.ru portal, Roman Gusarov, advised the carrier's customers who bought tickets for November-December to return them.

“If a decision is made to suspend the work of VIM-Avia, it is better for those who bought tickets for November-December to return their tickets now. And those who bought a ticket for the next month will most likely be transported by other companies. I think that passengers will not be abandoned, but handed over to another company that will transport them."Transaero" was huge, in difficult situation there were 2 million passengers. VIM-Avia is significantly inferior to it in terms of volume," he said.

According to the expert, if an airline does not earn money in the summer season, it has minimal chances to survive the winter. "Everything will depend on the willingness of the government to take some kind of support measures, for example, to provide guarantees for loans, and on the willingness of creditors to provide money against these guarantees. Another important point is whether the company's management will be able to offer all parties a program to get out of a difficult situation. , which everyone would believe in. If the program for overcoming the crisis is real, the carrier will be able to exist for some time," he explained.

Alexei Sinitsky, editor-in-chief of the Air Transport Review magazine, noted that autumn is a difficult period for all carriers. "In August-September, traffic volumes are even greater, the high season continues, carriers operate according to the summer schedule, and sales go to the winter schedule - their volumes are reduced. This period is busy for any company and requires additional funding," he said.

Earlier, the Ministry of Transport said that VIM-Avia could. The agency noted that the company regularly delayed flights throughout the holiday season, and in September everything repeats. According to the Prosecutor General's Office, the company has delayed about 12% of its flights since the beginning of the year.

Last Saturday, the carrier did not perform more than a dozen flights according to the schedule. The day before, five VIM-Avia flights to Antalya from Domodedovo and Pulkovo were delayed.

Due to the large number of questions received by the ATOR Legal Service regarding the current difficult situation with charter transportation"VIM-Avia", here are the answers to the most relevant of them.

First of all, we ask you to remain calm and find the strength within yourself to constructively resolve the current situation. Changing vacation plans is always unpleasant, but there are no unsolvable situations.

THE AIRLINE IS CLOSED AND NO ONE WILL FLY ANYWHERE NOW?

Nothing like that happens. VIM-Avia officially issued a statement that in order to stabilize its schedule,. The changes will affect the period from June 1 to June 15, 2017. In the future, the company plans to carry out its activities according to the plan. You can read more about the VIM-Avia statement.

WE BOUGHT A TOUR INCLUDING VIM-AVIA CARRIAGE. WHAT DO WE DO NOW?

If you purchased a tourist product with VIM-Avia tickets at a travel agency or from a tour operator and your flight should take place between June 1 and 15, 2017, then, first of all, there is no need to panic. For, as well as for you, but all companies, to replace the transportation of "VIM-Avia" with flights of other airlines.

Any changes to the tour will be communicated to the travel agency immediately, so you should keep in touch with your agent. Please be patient and, if your departure is scheduled for a later date, do not demand immediate answers to your questions, give the companies the opportunity to calmly find a replacement for the canceled VIM-Avia flight.

I HAVE A TOUR WITH CHARTER FLIGHT "VIM-AVIA", DEPARTURE - TOMORROW. WHERE SHOULD I APPLY?

Contact your travel agent, he will have all the operational information from the tour operator. You can also find up-to-date information on the nearest departures on the websites of tour operators. If the tour operator is unable to find you an alternative transportation in this short period of time, you can purchase a ticket on your own and, after your vacation, start refunding funds for the canceled flight by contacting VIM-Avia.

IMPORTANT! Be sure to notify the agent (tour operator) of your own decisions to make sure that ground handling (hotel accommodation) will be saved for you. Discuss how you will get from the airport to the hotel, whether the group transfer will continue for you or whether alternative options will be offered to you.

I ONLY HAVE A VIM-AVIA CHARTER FLIGHT TICKET, I AM A INDEPENDENT TRAVELER, HOW SHOULD I BE?

You will also be transferred to another flight. But if you purchased a ticket through an agency for booking and selling air tickets, you will have to keep in touch with them, because the tour operator definitely does not have your contacts, you did not provide them. Therefore, you should contact the company from which you purchased the ticket and agree to inform you about flight changes.

MY FAMILY AND I DID NOT LEFT TODAY FOR VACATION. AT THE AIRPORT WE WERE STAMPED ON THE TICKET "FLIGHT CANCELLED". WHAT TO DO WITH IT?

If your ticket was purchased as part of a tour, contact your travel agent, he is your link to the tour operator. Now tour operators are negotiating with the management of VIM-Avia and with other airlines about changing flights.

You may be asked to reschedule your tour dates or offer other departure options so that you can keep at least part of the tour. If this is not possible or you are not satisfied with the replacement, the travel agency will explain to you how you can issue a refund. Please be aware that the tour operator may not be ready to give you an answer immediately after your request, please be understanding.

If you bought only an air ticket at VIM-Avia (at ticket offices), then you should also contact the place where you bought the ticket for a refund. The airline will tell you how and what kind of application you should prepare and in what terms it will be considered.

We draw your attention to the fact that the air ticket is your contract with the airline, therefore, regardless of the place and purpose of the purchase (for independent travel or as part of a tourist product), you can directly contact VIM-Avia for a refund. You can submit applications at the same time - at the place of purchase of the ticket or tour and at the airline.