Return of Nord Wind Airlines tickets: rules and procedures. Nordwind Airlines Refund money for nord winx flights

Before performing an automatic refund or completing a manual refund form Please read the conditions for the return and exchange of tickets.

Automatic return.

It can only be done automatically voluntary return of air tickets that were paid by a plastic card or Yandex.Money on the Airline's website. To do this, you need to find your tickets in the search (order search page), click the button "Return Tickets", then:

• Select passengers who need to refund tickets;
• Click "Next". The refund amount will be calculated.

If you agree with the calculated amount:

• Check the box "I agree with the conditions for the return of tickets";
• Click "Confirm ticket refund". Return made.

If the amount of fees/penalties seems incorrect to you:

• Close the pop-up window by clicking on the cross;
• Fill out the manual return form below.

By making an automatic return, you agree to the collection of fines and fees. After that, the refund of the amounts withheld, even if there is a forced reason for the return, is possible only through the Airline.

In the presence of forced return reason and if the tickets were paid through the Rapida system (Svyaznoy, Euroset) or QIWI only manual refund of tickets is possible (the term for transferring funds is from 3 to 30 business days). To do this, you should fill out the form below.

Manual return of an a/ticket purchased on the website www.site.

Based on the received application, the seats on the flights indicated in the ticket(s) will be canceled, after which it will not be possible to cancel the refund of the ticket(s) / restore the seats.

Nordwind Airlines is one of the leading airlines in the Russian market. Engaged charter flights in many cities of Russia and foreign countries. Customer satisfaction is the main task of the airline North wind. The official website https://nordwindairlines.ru allows you to purchase air tickets, book seats in the cabin, and also choose your favorite menu in advance.

North Wind Company was founded in 2008. At that time, it had three aircraft from the American manufacturer Boeing, so it could offer no more than six destinations. But the air fleet gradually expanded. Together with him - the geography of flights.

Now the Nordwinds are engaged in charter flights to more than 80 destinations. They offer flights to serve the UN, as well as leasing air transport to international companies. The route network is spread all over the world, but resorts are especially popular. Often book tickets for the flight Moscow-Mineralnye Vody, St. Petersburg - Adler, Moscow-Burgas and many others. The air carrier's base is Sheremetyevo Airport (Moscow).

Buy a ticket on the official website of the North Wind

Want to buy a plane ticket without visiting the airport? Making a purchase on the site will take only a few minutes. Here you can find the schedule in the relevant section.

Step-by-step instruction:

1. Log in to the site https://nordwindairlines.ru (North Wind) and select the section Services « Book an air ticket.
2. Enter the point of departure and arrival. Set the dates and click the "Find" button. A list of available flights for the next week will open. Please note: prices vary depending on the selected class.
3. To pay for "Standard", select the time and click on the round switch. If you prefer to travel in comfort, check the "Standard Plus" or "Business Class" column.
4. Enter passenger contact details. In the future, you can select or ignore the "Extra Baggage" service.
5. Proceed to payment by clicking the appropriate button. Enter necessary information and click pay.

When electronic ticket will be purchased, an itinerary receipt will be sent to your mail. It contains information necessary for the passenger: flight name, departure date, etc.

The cost of a flight depends on various factors: direction, class, etc. For example, the Moscow-Simferopl direction for the Standard class will cost 14,285 rubles. "Standard Plus" - 17,585 rubles. Those who choose the Yekaterinburg-Sochi flight will have to pay 9,770 rubles for the Standard, and 33,370 rubles for the Standard Plus.

Nordwind Airlines periodically holds promotions. Children under 2 years old are transported free of charge, and from 2 to 12 years old - with a 25% or 50% discount (depending on the class). There is no information about discount cards or coupons.

Online check-in for Nord Wind flight

Do you want to save your time? Then check in for a flight through the official website of Nordwind Airlines without leaving your office or home. You can log in with your phone. What conditions must be observed by passengers:

• choose directions from Russia or the CIS;
• have an electronic ticket;
• check in from 23.5 to 2 hours before departure (open access time);
• do not take animals with you;
• do not use special services.

Online check-in for a Norwind Airlines flight not only saves you time, but also allows you to choose a comfortable seat in the cabin yourself. Upon arrival at the airport, you do not need to specifically obtain a boarding pass. Print it out at home and take it with you.

How to register online on the Nord Wind website:

1. Enter the "Web Registration Terms" section, read the information, click the "Go to Registration" button.
2. Enter the passenger's last name.
3. Indicate flight details, indicate the names of passengers.
4. Choose the best option for placement on the seating plan.
5. Press the "Register" button.

You will then receive a boarding pass. You can also check in online using your e-ticket number.

Baggage and Hand Baggage Rules Nordwind Airlines

The Norvinds have established the following standards: you can take hand luggage (1 piece) free of charge if the sum of length, width and height does not exceed 115 cm. Weight Limit hand luggage 10 kg. According to international - 5 kg. These rates apply to all classes.

Baggage is not paid for when its dimensions do not exceed 203 cm in three dimensions (for 1 seat). The weight limit depends on the class and direction. Travelers on the territory of Russia can take cargo up to:

• 10 kg - "Promo" class;
• 20 kg - "Standard", "Standard Plus";
• 32 kg - "Comfort" and "Business".

For customers traveling internationally, Nordwind Airlines has set a maximum weight limit of 20 kg for Promo, Standard and Standard Plus classes. Those who choose "Comfort" or "Business" can carry baggage up to 32 kg.

From April 12, 2017, the tariffs for overweight have changed. Nordwind has moved from the concept of weight to the number of seats. Passengers who bought tickets before the specified date pay at the rates valid until April 11, 2017 (inclusive). The rest should be guided by current data:

For information on payment for exceeding the norms to other tariff zones, as well as the carriage of special category baggage, see the website in the “Transportation” section of baggage at https://nordwindairlines.ru/en/baggage.

North Wind Fleet

As of 2017, there are about 16 objects in the aircraft fleet. The average age is 9.5 years. The fleet includes air transport of domestic and foreign production.

A trip is offered on Boeing liners, produced by the largest American corporation. Model 767-300ER (4 units) has a low noise level and a flight range of up to 7.9 thousand km. Reaches a speed of 851 km / h. The age of the “oldest” aircraft is 21.1 years.

Boeing 737-800 series airliners (4 units) are representatives of the Next Generation generation. They surpassed their predecessors in terms of technical parameters. Valued for economy and stability.

The North Wind invites you to travel on Airbus aircraft (France). Models A321-200 (5 units) have proven themselves well. They are distinguished by increased comfort, have a narrow fuselage, and accelerate to 826 km/h. Can accommodate up to 220 passengers.

The speed of crediting money depends on the bank that issued the card. Questions and Answers The "Class" or "CL" line will show the letter assigned to your fare. Go to the Tariffs section and please read the detailed conditions of your fare from baggage allowance and carry-on baggage to the ticket exchange/refund policy. This option is not provided. You need to make changes to the passenger's details, learn more here You need to make changes to the passenger's details, learn more here How to make changes to the passenger's details, change the departure date or issue a refund if the ticket was issued on your nordwindairlines website.

In the article, we will consider a method for returning the second type of air tickets. Contents of the article:

• Which flights cannot be refunded?
• How can I return a ticket purchased online?
• How long does it take to return a ticket?
• Where and how can I return a plane ticket?
• How long does it take for a passenger to receive money for a ticket refund?

Reasons for a ticket refund

• Missing a passenger for a flight without a reason.
• A passenger is late for a flight due to an accident.
• Ticket exchange for another date.
• Cancellation of the trip altogether.
• Flight cancellation or rescheduling.

Which flights cannot be refunded? Most tickets purchased through the site can be returned in the same way as regular tickets purchased at the checkout.

To an electronic account.

Cash at the box office.

To a bank card.

How to speed up the refund process for a returned ticket? If you paid for the ticket using a bank card, then:

1. Correspondent account.
2. In the application for a ticket refund, indicate the personal data of the passenger (full name)
3. Bank name and account number.
4. Bank identification code.

If you paid for the ticket through an electronic wallet, then in the application you need to indicate:

1. Full name of the passenger for whom the ticket was purchased.

Return a ticket for a north wind plane purchased via the Internet

• hand luggage for domestic flights- 10 kg, international - 5 kg;
• baggage on domestic flights - from 10 to 32 kg (depending on class), on international flights - from 20 to 32 kg.

These standards apply to all adult and child tickets from 2 years of age.

How to return tickets purchased online

Attention

The airline service fee is charged for the voluntary return operation.

Rules for the return of an electronic ticket paid by the sponsor at the own office of JSC Nordavia - Regional Airlines If e-ticket was paid by another person not participating in the carriage, the refund is made only to the sponsor upon presentation of an identity document.
A person who has paid for the ticket, but is not the passenger indicated on the ticket (sponsor), has the right to demand from CJSC Nordavia - Regional Airlines to make a note on the ticket about who is refunded the amounts for the unused carriage on this ticket.

Ticket return policy

Info

You need to look for the rules for returning a ticket on the airline's website, even if you bought it online through an intermediary.

Each air carrier has its own return conditions, only two principles are common to all:

• the more expensive the tariff - the lower the amount of the penalty for the return
• the sooner you return the ticket - the more you get

There are so-called "non-refundable" tickets (non refundable or non ref).
Usually this is the cheapest or promotional rate, it is non-refundable.

How to return a ticket purchased via the Internet?

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how to return tickets purchased via the Internet - the return procedure then the question arises: how to return tickets purchased via the Internet? how to get a refund for a ticket? fare are the conditions for the exchange or return of the ticket.
many travelers don't bother to read a long text, but simply put a tick at the end of it "acquainted".

Important

Rules for refunding an e-ticket paid on the website To get a refund for an e-ticket purchased on the website of the Airline, you need to fill out a refund application form or independently return tickets (only if the ticket was paid on the website with a plastic card or Yandex. Money) on the order search page.

DRAW YOUR ATTENTION TO!

• If the ticket was paid for using a Plastic card or Yandex.Money, the refund is made to the same Yandex.Wallet or plastic card. In this case, the refund is made within 10 working days from the receipt of the application;
• If the ticket was paid for via OSMP (QIWI) or Rapida (Svyaznoy, Euroset), you can issue a refund by filling out an application on the website indicating the required payment details.