Railways services they don't know about. The rights of railway passengers, which almost no one knows about

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If you missed the train, got off at the wrong station, made a mistake in your ticket data, or just got bored during a long trip, do not despair, gentlemen!

It is for such cases website compiled a list of available and incredibly useful services and options that you might not know about.

1. Check out early

You can leave on a train departing several hours or days before the flight for which you purchased the ticket without any additional charge. Subject to availability, of course.

2. Get another ticket if you are late

Don't panic if you miss your flight. You have the right to renew a ticket for another train, subject to additional payment of the cost of a reserved seat (and the price of a railway ticket consists of three parts: the cost of a ticket, the cost of a seat occupied in a car - a reserved seat - and the tariff part) within 24 hours.

3. Get off the train for a few days

The passenger has the right to make a stopover along the way with an extension of the validity of the ticket, but not more than 10 days. To do this, you need to present your ticket at the ticket office at the stop station for putting a stop mark on it within 3 hours from the moment your train arrives at the station. And when the trip is resumed, you will only need to pay the cost of the reserved seat ticket.

4. Make a mistake in the ticket data

This is good news for inattentive comrades who buy tickets online. In case of discrepancy between the data of the passenger's identity document and the data indicated on the ticket, by one letter in the surname and by one digit in the number, the person is allowed to travel.

5. Completely occupy the lower luggage space

Preemptive right to use the lower seat for hand luggage has a passenger riding on the bottom shelf, and the top seat has a passenger driving on the top shelf. So you don't have to share your bottom shelf with anyone.

6. Bring a guide dog free of charge and without documents

There is no charge for the carriage of guide dogs, and shipping documents are not drawn up. It's the most faithful friend. He should only have a collar and a muzzle and be always next to his master.

7. Free to use the toilet at the station

Toilets at stations are free for passengers. When you show your ticket, you should not be charged for using the toilets along the train route. So do not throw away your ticket, including the electronic one.

8. Ask for board games

The conductor can is free ask for a glass, a spoon, even if you do not buy tea, a fork, a set of threads and needles, clothing and footwear care items, medicines, and board games (checkers, chess, dominoes).

How to leave for free on a train other than your own and play chess on the way, TV Channel 360 told.

Traveling by train has its own romance. What is worth only one sweet tea in branded RZD glass holders, which some passengers now and then strive to take with them as a souvenir. And by the way, you can legally buy them from the conductor for 500 rubles. This service is paid, but there are also free ones: for example, you can ask the same employee for chess or dominoes. This is just one of the life hacks that almost no one knows about. You will learn about the rest of the secrets from Russian Railways from this material.

May discounts on tickets

From May 3 to May 10, 2016 veterans and invalids of the Great Patriotic War can travel by train within the country absolutely free of charge. In addition, for these dates a ticket with a 100% discount is also provided for one accompanying person.

By the way, in these the May holidays There is a promotion for ordinary passengers. Tickets for travel to reserved seat cars On the 8th and 9th you can buy at half price. True, this applies only to internal directions.

Traveling not on your own train

Well, now about the secrets for travelers who are not tied to dates. For example, any passenger can leave on a train that leaves several hours or even days earlier than the one for which the ticket was purchased. Moreover, without any extra charges. To do this, you need to ask at the ticket office about the availability of seats, and if there are any, you will definitely not be refused.

Right to stop

Any RZD passenger traveling by train long distance, can make a stop for up to 10 days, and then resume their trip on another train. For example, the route St. Petersburg - Nizhny Novgorod lies across the capital, so in Moscow you can get off the train. Within 4 hours, you must make a mark on the ticket on arrival (at the station administrator). Well, as soon as your tour ends, you will need to pay the cost of a reserved seat and continue on your way. As a rule, this amount is small.

Free services in the train car

The conductor, at your request, must provide a first-aid kit, threads with needles, scissors and even a brush for boots. Bored passengers can ask for chess, checkers and dominoes absolutely free of charge - such a set of board games should be in every car. And, of course, glasses, spoons, and boiling water are also rented at the expense of Russian Railways.

Note to travelers

When choosing a seat, be careful: firstly, the lower seats in the cars always have odd seats, and the upper ones have even ones. Secondly, in compartments 3 and 6 (including in reserved seat cars) the windows do not open, since there are emergency exits. And, finally, note for tall passengers: in all reserved seat cars, the seats at the beginning and end of the train (1,2,35,36) are 15 centimeters shorter than all the others.

User Pikabu with the nickname unne dotted the "i" in the question of belonging to the bottom shelf in trains. After a long discussion on the portal about whether people from the upper shelves have the right to go down and sit on the lower ones, he decided to address this issue to Russian Railways.

The Pikabu user managed to get a response from Russian Railways to eternal question tormenting more than one generation: do people from the upper shelves have the right to go down and sit on the lower ones? As it turned out, according to the rules, passengers are not allowed to go down to the lower shelves.

Here is what the RZD said:

The applicant was told on official letterhead that, according to the rules for the carriage of passengers, everyone has the right to occupy the seat indicated in his travel document, that is, a ticket.

« Passage of other persons on the seats paid by the passenger is not allowed. By purchasing a ticket, the passenger enters into a contractual relationship with JSC FPC and agrees to the condition of traveling on a long-distance train exactly on the top shelf. Therefore, there is no right to be in the lower seat paid for by another passenger without his consent.» , - the carrier clarified, thus putting an end to the protracted dispute.

Russian Railways also noted that the passenger on the bottom shelf has the preferential right to place his luggage under the bottom shelf.

In addition, the carrier's message clarifies that under the bottom shelf, the passenger on the bottom shelf can also place their luggage in the first place.

According to unne, if "everything is expected" with the use of storage, then the information that a passenger from the top bunk has no right to be on the bottom bunk at all without the consent of the passenger from the bottom bunk surprised him. He asked the passengers from the lower shelves not to abuse the position and give the opportunity to the neighbors from above to use the table to at least eat.

Unne's post sparked the interest of portal visitors. Users argued frantically about the fairness of the transportation rules. Many considered them too rigid.

“And people from the top all the time for some reason are sure that they almost have a two-seater ticket,” write lovers of riding in the lower places. - I also ride only on the lower ones and I don’t understand why I have to endure half a day of a neighbor from above. I want to lay down and sleep. I understand, sit down to eat, but not all day.”

“But the “top climbers” can’t use the table, right? Or are they supposed to hang from above like gibbons?” - parry their opponents.

Passengers from the upper shelves were offered to take revenge on the passengers from the lower ones. For example, hanging your legs in the face of a neighbor who is in a more comfortable position, or crumbling a loaf on his head.

"Excellent. Now a grandmother with a child can officially buy out the two lower seats and arrange terror in a separate compartment. And you stink her with socks from above and crumble cookies. Romance,” concludes Ltkostenko.

In less than a day, about a thousand angry comments appeared under the post, urging passengers to turn pastime on the train into hell. Others urged to come to their senses and live together for the common good.

At the same time, lovers of riding in the lower places became more active:

“And people from the top all the time for some reason are sure that they almost have a double ticket. I also ride only on the lower ones and I don’t understand why I have to endure half a day of a neighbor from above. I want to lay down and sleep. I understand, sit down to eat, but not all day.”

As Lenta.ru notes, in general, in less than a day, about a thousand comments appeared under the post, urging passengers to turn pastime on the train into hell.

P.S. So what is this, if not inciting discord and hostility between groups of citizens, ugh, hell, villagers?

A passenger traveling with the help of Russian railways, has a whole range of rights which many people don't even know exist.

We will tell about all the rights of Russian Railways passengers in the article.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

When transporting luggage

When carrying baggage, the passenger has the right to free transportation hand luggage weighing no more than 36 kg and dimensions no more than 180 cm. When traveling in SV carriages, the weight of the luggage can be up to 50 kg.

Hand luggage is placed in specially designated places and should not interfere with others passengers.

It is forbidden to transport things that can harm other passengers or their luggage, as well as firearms, explosives, foul-smelling, flammable and poisonous substances.

The passenger is responsible for the safety of hand luggage. For baggage carried in special baggage compartments and paid according to the cost, the carrier is responsible.

When carrying hand luggage, the priority right to use lower luggage compartment(locker) has a passenger passing on the bottom shelf.

The passenger has the right, for a fee, to carry luggage compartment or in a passenger car in special containers for small pets, birds, fish and even bees.

At the same time, feeding such living creatures not the responsibility of the carrier. Transportation of bees is carried out exclusively under the supervision of an attendant in plywood bags or specialized hives.

For "live baggage" a baggage receipt with a special mark is issued.

Transportation of children

When the passenger has the right for certain benefits:

The age of children is determined on the day of the trip, when boarding and during the train You must have proof of age child.

Selecting a wagon category

When traveling, a passenger can optionally take an available free seat in a carriage of a higher category. For this it is necessary pay the price difference tickets to the head of the train.

Rights of passengers on the upper shelves

According to the rules of transportation, passengers during the train must occupy the seats corresponding to the purchased tickets.

The use of the lower shelves by passengers of the upper shelves is not regulated by the rules of transportation, therefore, in this case, it remains on the conscience and voluntary consent of both parties.

Extending the validity of a ticket for stopovers

The passenger has the right to make a stop along the route of the train for a period not exceeding 10 days.

To do this, you must contact the ticket office of the station along the route within 3 hours from the moment the train arrives at it.

You can resume movement on the train and in the carriage of the same carrier by paying the cost of a reserved seat and a fee for reissuing a ticket.

In the event of a stopover due to illness, there is no time limit, but it is necessary to present documents confirming the illness and its duration.

Early departure or delay

A passenger with a purchased ticket can make an early departure if there are empty seats.

In such a situation, a mark is affixed at the ticket office of the railway station. Late for boarding less than 12 hours, the passenger can restore the right to travel and:

Reimburse the cost of the ticket minus the price of the reserved seat.
Or renew the right to travel on another train with the purchase of a reserved seat without paying the ticket price.

In the event of an accident or illness documented, the recovery period the right to travel increases up to 5 days.

In case of being late for a transfer due to a late train, the passenger can return the full cost of the ticket or issue a ticket for another train no extra charge.

How to find out the sender by the number of the mail notification? find on our website.

Providing Various Items

What items can a passenger ask for from a conductor while driving?

A train conductor is not only a person who monitors the order and cleanliness of the car, but also passenger service personnel.

Therefore, the transportation rules provide for the possibility free provision by the conductor of the following items:

sewing accessories (needles, threads, scissors);
utensils (glasses, spoons);
leisure items (chess, backgammon, checkers);
boiling water;
first aid kits.

AT branded trains conductor must provide travel kit, consisting of a toothbrush and toothpaste, soap, napkins, magazines and newspapers.

Where possible, the conductor should charge or authorize the charging of electronic devices at no additional charge.

Also according to job descriptions the conductor must lay down the linen:

on the upper shelves of compartment and soft cars, as well as SV cars;
on the top shelves in branded trains in cars of any category;
in cars of any category at the request of patients, the elderly, the disabled, children and pregnant women.

When a train is canceled or delayed

In case of cancellation or delay of the train, the passenger is entitled to a full refund of the funds paid for the ticket until the time indicated on the ticket. Also, in case of a train delay or being late for the arrival station, a passenger can:

In case of denied boarding

In unforeseen cases, when a passenger is denied a seat according to the purchased ticket, he must offer another place, while he has the right to:

providing a seat on the same train of a higher price category without charging an additional fee;
providing a seat of the lowest price category with a refund of the difference in price;
full refund of the ticket price;
extending the validity of the ticket until the next train.

Ticket refund

The passenger is entitled in case of any circumstances. However, the amount of the refund depends on the time of the return:

a period of more than 8 hours before the departure of the train from the starting station - a full refund;
period from 2 to 8 hours before departure - refund of the ticket price and 50% of the price of the reserved seat;
less than 2 hours before departure - only a refund of the ticket price without a refund of the price of the reserved seat.

If the travel document is lost

If the ticket is lost, the passenger can restore it, if it is possible to identify information about a lost or damaged ticket.

If the passenger can confirm the purchase of a ticket of a specific value, train number, carriage and seat, then the ticket recoverable at no extra charge.

This provision applies only to long-distance trains, the ticket is not refundable.

In what cases can a passenger be removed from a train?

A passenger may be removed from the train upon boarding or during the journey in the following cases:

Ministry of Internal Affairs employees in case of violation of public order or peace of other passengers. In this case, the money paid for the ticket is not refundable.
health workers in the event that a passenger is ill, and the illness prevents further travel or threatens the health of other passengers, and there is no possibility of isolating the patient. In this case, a passenger can be removed only at a station that has the necessary medical facilities for treatment. If the passenger wishes, the money for the distance not covered will be returned to him minus the price of the reserved seat. The second option - the carrier makes a note about the stop in the journey and the extension of the ticket for the duration of the illness. In this case, documentary evidence of the medical institution is required.
The passenger is removed in case of ticketless travel and refusal to pay the fare.

In the event that a passenger is disembarked from the train due to lack electronic registration , you must contact the head of the train, who is authorized to solve problem situations.

With his consent, you can drive to the nearest station, where by number and purchase paper ticket at the vending machine or cash register.

Visiting the toilet at the station

Entrance to the toilet railway stations along the route for passengers free and is carried out upon presentation of a ticket.

At the same time, free use is possible one day before the departure of the train and within one day after the arrival of the train at the terminal station.

This rule is regulated by the Charter railway transport RF, so if the cashier refuses free service, you can remind him of the relevant clause of the charter or contact the station administration.

Smoking and drinking alcohol

Smoking on trains today forbidden, although smoking was previously allowed in vestibules (junctions of wagons).

Now the only place where you can smoke while on the train is the station platforms during stops. At the same time, the distance from the smoking area to the station building should be at least 15 meters.

With regard to alcoholic beverages, their use while traveling on a train forbidden.

The only exception is dining car, where they are offered on the menu, but with a strength of no more than 16%.

Violation of the peace of other passengers caused by the use of alcohol entails liability in accordance with the Code of Administrative Offenses of the Russian Federation.

This is a short list of the rights of passengers of Russian Railways, which they are provided with. in accordance with the rules of transportation and the legislation of the Russian Federation. Whether or not to use them when traveling by train is a personal matter, but it is necessary to know them.

What are the fines for smoking in the entrances of residential buildings? find out right now.

The secret rules of Russian Railways, about which you will not tell at the box office, in this video:

It turns out that travelers can ask the conductor for chess or, for example, make a stop for a day or two in Moscow, following the route Nizhny Novgorod - St. Petersburg. Without any surcharges.

Life carefully studied the rules for traveling on Russian Railways trains and collected useful travel rights that are rarely used by anyone.

Check out ahead of time

A passenger can leave on a train that leaves for a destination several hours or even days earlier than the one for which the tickets were purchased, without any additional payment. To do this, you need to contact the ticket office of the station - if there are free seats, you will not be refused.

To miss the train

Missing the train is not nearly as bad as missing the plane. Within three hours after departure, the passenger can issue a ticket for another time or date, compensating for the cost of the reserved seat (the price of the railway ticket consists of three parts: the cost of the ticket, the cost of the seat occupied in the carriage - reserved seat and the tariff part). The cost of a reserved seat depends on the category of carriage and service.

Get off the train for 10 days

On the way, the passenger has the right to make one stop for no more than 10 days. Within three hours after he leaves the train, he should put a mark on the interruption of the trip at the station ticket office. To continue the journey, you will need to pay the cost of the reserved seat. On international routes, it is allowed to go out an unlimited number of times, but only during the validity period of the ticket (two months for tickets in communication with European countries).

Take the bottom luggage

A dispute over luggage space can be quickly resolved in your favor by referring to the rules of Russian Railways. It turns out that they state that the lower baggage piece rightfully “belongs” to the passenger who bought a ticket for the lower shelf, and the upper one, respectively, to the one traveling on the upper shelf.

Ask for chess

On the way, the passenger can ask the conductor for needles and threads, scissors, glasses and spoons, board games (chess, checkers, dominoes). And all this is absolutely free.

transport bees

You can also take bees on the train (you never know, suddenly it’s relevant for someone). But Russian Railways reminds that they are transported in a baggage car in beehives or plywood bags under the supervision of an attendant and only at an air temperature of no higher than +10 ° C.

Based on materials from life.ru

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