Bnb apartments. Airbnb support phone number in Russia
Useful note for travelers who use the Airbnb service. Find at least some technical support contacts on the site airbnb.com almost impossible. I don't know if Airbnb hid their phone number on purpose or if it's original usability features. But the fact is that there is no open support phone number anywhere on their website. But this is very important.
Airbnb phone numbers in Russia
Where can I order a transfer from the airport?
We use the service - KiwiTaxi
Ordered a taxi online, paid by card. We were greeted at the airport with a sign with our name on it. We were taken to the hotel in a comfortable car. You have already talked about your experience in this article.
It is strange, of course, that such a reputable company hides its contacts. If their phones are interrupted by calls, they would introduce a modern telephony system, increase the number of operators. Users overpay for service fees, and in the event of a refund or a technical error on the site, it is not very clear how to contact Airbnb in Russia.
The Airbnb support service seems to be there, only it does not have a phone and email. More precisely, there is a phone number, but to find out, you need to ask in groups on social networks. networks, then one of the moderators might give you a phone number... This is such a confused system.
So here are the Airbnb phone numbers:
- +7-495-465-8090 (phone number for calls from Moscow)
- 8-800-301-7104 (toll-free)
Airbnb support numbers worldwide
I managed to get these phones by cunning through the source code of one page of the official website: airbnb.ru/help/contact_us. That is, somehow, apparently, you can get a list of these numbers, but logically, I still did not understand how to do this. And a client who urgently needs an Airbnb support phone will definitely not figure it out. See below for a list of phones different countries. Please note that the language of communication for these numbers will be English.
Today's tourists are breaking stereotypes perfect holiday that have existed for decades. They prefer rented inexpensive apartments or even rooms to luxury hotels. What caused such a shift in priorities?
- The availability of communication between people, which appeared thanks to the Internet.
- Understanding that it is better to travel around the world often and economically than luxuriously but rarely.
- The fact that hotel prices are often difficult to reconcile with the concept.
- And, finally, the emergence of a unique service that made the dreams of many fans of traveling abroad come true.
, or, as it is often misnamed due to its difficult-to-pronounce abbreviation, RNB is a rental property around the world on one site. It all started with three friends in San Francisco who decided to rent out part of their apartment for the duration of the conference in 2008, when all the hotels were full. Of the furniture, only inflatable mattresses were available, and they prepared breakfast for the guests themselves. Hence the name AirBed&Breakfast(air mattress and breakfast), shortened later to Airbnb.
It didn't take long for the buddies to turn a temporary job into a business. Today the company is valued at $26 billion, it provides real estate booking services around the world (about 200 countries) and is a serious competitor to the hotel business. Tourists have appreciated the opportunity to rent an apartment abroad, which is why hotel owners are forced to constantly reduce prices so as not to lose customers.
Benefits of renting private housing
saving money. In most countries, self-rental accommodation is cheaper than a hotel. The difference in price is especially noticeable if you are traveling around the world with a large company or family. In addition, the ability to cook your own food will also save a lot.
Huge selection. In addition to booking apartments, on the site you can find many other options, both budget and luxury. It can be a room in a house with the owners or a luxurious mansion by the sea. There is a suitable accommodation for every budget.
Comfort and coziness. Parents traveling with children know how difficult it can be to keep fidgets within the four walls of a hotel room. In the apartment, children (and adults) even abroad will feel at home. After all, you will be surrounded by such familiar and necessary things as furniture, a kitchen, a washing machine ... No hotel in the world will convey the local flavor the way private housing does. Having breakfast on the balcony, with a cup of coffee and a croissant, you will feel like not a tourist, but a true Parisian, for example.
Communication. By choosing the option of living with the owners, you do not just save on the cost of housing. You get free language practice and an excellent guide. After all, who can tell about the city better than its inhabitants? As a rule, people who rent rooms are quite sociable and hospitable, so they will be happy to tell you a lot of interesting things.
How to rent an apartment abroad with Airbnb?
By going to the company's website, you can view rental options around the world, however, registration is required to fully use all the features. Those who mastered so many letters are now waiting for a small bonus from and Airbnb— discount for the first booking. By registering through the following link, you will receive $14, which you can spend on renting an apartment.
Get a $25 bonus on rental housingThe company takes the security of all parties very seriously, and is trying at this stage to weed out random and not quite adequate people. Therefore, the first thing to do after registration is to fill out your profile on the site. Add a photo, links to your social media profiles, upload a scanned document. Tell us a little about yourself: where do you work, what are your hobbies. Landlords are the same simple people, but they have the right to refuse you if something seems suspicious or unreliable to them.
Accommodation search
Renting a house or a room in almost any country in the world is no more difficult than finding a hotel in a booking system. The search form is simple and clear: enter desired city, dates, number of guests and click on the red button. As an example, we will have a week for two in Rome.
Further still easier. We put a tick in front of the required type of accommodation (whole house / apartment, separate or shared room) and see what they offer us. You can choose options on the map or use a variety of filters by clicking on the appropriate button.
It is possible to choose the area, the number of bedrooms, bathrooms, Internet access, washing machine, parking and other amenities. You can choose whatever you want, but remember: the more checkboxes you put, the less choice there will be of housing for rent. Therefore, mark only the things that are really necessary, and look at the rest for specific options.
How to make a choice?
By clicking on any of the housing offers, you will see detailed information about it: photo, description, amenities, maximum number of guests and more. What should you pay attention to?
Price. It may vary, depending on the number of guests and the rental period. Please note that the cost at this stage is not final. Commission will be added later. Airbnb(on average, 8-10%) and a cleaning fee after your departure (if the owner indicated it as an additional service).
Cancellation conditions. There are five types, from flexible to super-strict. Carefully read each of them, and make an informed decision, what is best for you: save money, risk losing money if you cancel your trip, or overpay, but get a money-back guarantee.
Pledge. Some owners require an additional deposit to book their apartments. The required amount is blocked on your card and released 48 hours after your departure, unless the host submits evidence of material damage caused by you.
Calendar. It will help you find out which dates the accommodation is already occupied and which are free. Be sure to compare prices, they can vary significantly from day to day.
Reviews. By clicking on the landlord's profile picture, you will see reviews from guests from all over the world who have already used his services. For the first time, it is better to choose accommodation with the maximum number of positive recommendations, so as not to spoil the impression of the service with misunderstandings.
Photo of the apartment. If the picture has an Airbnb watermark, then the photo was taken by an employee of the company or has passed verification. If there is no icon, then the landlord himself photographed, which means that the original may differ slightly from the image.
Feedback. If you have any questions, you can ask the host through the site. Pay attention to the " Response rate". It talks about how quickly a person responds. If you are in a hurry, it is better to choose those who have this indicator above 90%.
Booking and paying for an apartment through the Airbnb website
After making sure that the accommodation suits you, you should send a booking request to the owner by clicking on the appropriate button. Only after he agrees, it will be possible to proceed to payment. You can avoid waiting by choosing one of the options with instant booking, where confirmation is not required.
There are two payment options available: PayPal or credit card MasterCard/Visa. Everything is as usual: fill in the data, check the box "I agree with the conditions", press the "Book" button.
An important nuance. You transfer money not to the landlord, but to the service Airbnb who acts as the guarantor of the transaction. Once you arrive, you will have 24 hours to make sure the accommodation is in order and as described. Only after that the owner receives the amount due to him.
After making the payment, you will receive an email with all the necessary information: the owner's address and mobile phone, receipt, booking confirmation and travel plan.
In case of any misunderstandings, from any part of the world, you can call the round-the-clock Russian-speaking support service. Upon arrival, be sure to go to the site and leave a review about the accommodation you rented. This will help other people planning to rent an apartment abroad. In addition, the owner may leave feedback about you as a tenant, adding a "plus" to the reputation.
How do I list a place on Airbnb?
Why not? The rules of the service do not prohibit being both a landlord and a tenant at the same time. While you are traveling the world, your house does not stand idle, continuing to “eat up” utility bills, but, on the contrary, brings in money. If you happen to own a property in a tourist or resort town, a sin not to use such a chance. Earned can be spent on new ones.
People from all over the world choose accommodation for their trips. Despite the constant struggle with local laws prohibiting short-term rentals, today the service offers more than 2 million options for comfortable overnight stays in more than 65,000 cities around the world. The convenience and completeness of the search, along with unique places and affordable prices made renting a property easier than ever, whether you're planning to spend time at someone's house in a spare room or rent an entire house.
However, the market for travel services is growing every year, which allows travel companies to develop even faster, occupying new niches and improving their services.
From a designer search service to online platforms for renting inclusive apartments, here are 9 worthy alternatives to the service Airbnb from the biggest players in the short term rental industry.
HomeAway
American service HomeAway was created 3 years before the advent Airbnb, and is today one of the main competitors to the Californian project. The company provides its users with more than 2 million housing options in 190 countries, which is comparable to the coverage Airbnb. To achieve this scale, the service year after year absorbed a number of small local companies in various countries, thanks to which today the project HomeAway powered by 50 different sites in 23 languages.
The company offers the widest range of properties for short-term rentals, including, in addition to standard accommodation, ship cabins, villas, castles and farmhouses.
It is curious that since December 2015 the service HomeAway acquired by a global travel company Expedia Inc., under whose wing other online projects from the travel industry are collected, such expedia.com , hotels.com , carrentals.com, and others.
Vacasa
Another American company Vacasa is not as big as Airbnb or homeaway, and offers a total of 7200+ holiday homes in the US, Europe, South and Central America. However, the main difference from the market leaders is that the company itself oversees the property it rents out and maintains a staff of about 1,000 employees to support the operation of the property. This approach allows Vacasa maintain competitive rental prices for your home, while providing even more quality services to your customers.
6-bed apartment in Escondido, California | Vacasa.com
Innclusive
Founded in the summer of 2016 in response to incidents of racism when trying to rent housing on Airbnb, company Innclusive is an online rental platform with a beautiful motto: “We are building a place where you can travel with respect, dignity and love regardless of race, sexuality, gender.”
The project is relatively new, so it does not provide many rental options. However, the company says it already covers more than 130 countries and will continue to work on expanding its service.
6 bed private apartment in Marrakech | Innclusive.com Kid and Coe
Traveling with children is always accompanied by a number of features. One of them is that hotel rooms often do not offer enough facilities and amenities for children's recreation. Service launched in 2013 Kid and Coe specializes in finding housing options that would take into account important little things related to a comfortable children's vacation. The offers on the site help parents figure out exactly how many people and what age can be accommodated in certain apartments, and also provide detailed description toys available, and other important little things for children.
The site is accompanied by a large number additional information, which reveals the benefits of renting the selected housing for both parents and their children.
Service Kid and Coe has 1000+ carefully selected properties in 50 different locations around the world, but is not one of the cheapest rental options.
Boutique Homes
4 bedroom apartment in Dubrovnik, Croatia | wimdu.com
homestay
If the decisive factor in the issue of renting a home for you is the price, we advise you to take the time to search for options using homestay. The service does not offer any private houses or apartments, and all options available on the site include staying exclusively at the hosts. Despite some specifics of such accommodation, you can get an interesting experience of spending time with local residents new city, who will always be able to help you navigate various issues, and will also be happy to share with you the local culture and features.
Room with balcony in Paris | homestay.com We wish you successful travels!
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I'll tell you how to find a good apartment and rent it without any problems. Here are five tips to help you not screw up your rent.
Sergey Korol
traveler
Usually, newcomers to Airbnb choose a city and date, and then admire the beautiful photos of apartments from the search. They imagine how they will lie on a luxurious bed and how they will have breakfast on a balcony overlooking the park. As a result, they choose housing with the cutest photos. Is it dangerous.
Perhaps, instead of a pleasant sleep on the bed, you will have to get up early in the morning in order to catch the train to the center. And for breakfast on the balcony, it will take an hour to walk for groceries to the nearest supermarket.
We went to Helsinki for the festival and were impressed by the nice apartment with sauna and grill on the balcony. It turned out that she was formally in another city, in Espoo. One hour drive to Helsinki
To make your stay enjoyable, look not only at the photos, but also at the location of the apartments. Find out where the nearest stops are public transport And how often does he go? See what shops and cafes are nearby. If you are driving, find out where to park overnight.
For example, I want to rent an apartment in the city center, in the Punavuori district:
I find this place in Google Maps, and after that I “walk” along the neighboring streets in street view mode.
Looking for parking lots, looking at the signs like I'm driving a virtual car and thinking about where to put it.
Oh, you can park your car here from 9 am to 7 pm - this is written on a yellow sign on the wall of the building, above the "Canon". But you won’t be able to park at night - in the morning a fine will be waiting under the janitor
Sometimes they deliberately rent an apartment not in the center in order to save on rent. Before doing so, calculate how much an hour of your vacation is worth. So you will see that an expensive apartment in the center will be more profitable.
Cost of renting an apartment in Paris
Rent an apartment for 3200 R per day
Get closer and closer
Rent an apartment in the center for 4800 R per day
Every day spend 2 hours to get to the center and back - 800 R of your time and another 20 € for two for bus tickets (≈1400 R)
Get closer and closer
You walk around the city on foot, you rarely spend money on transport. The apartment costs as much as you pay for rent
Total - 5400 R
Get closer and closer
Airbnb reservations can be canceled by both the tenant and the owner.
If you rent an apartment and then change your mind, the service may fine you. This is determined by the types of cancellations. There are six of them: from soft to hard.
With soft cancellation, you can cancel the rental even five minutes before check-in - the money will be returned in full. With hard cancellation, you will get a 50% refund if you cancel a month in advance.
Cancellation policy is specified in the "Prices" section
Sometimes it happens that the reservation is canceled by the owner of the apartment. Often the owners rent out their apartments for the duration of the trip, and plans may change. This is quite rare, it happened to me once.
If the host cancels the reservation, you will receive an email about it. I advise you to look through your mailbox before the trip. By the way, if the host cancels the reservation, then Air-bn-b will give you a small consolation amount to your internal account.
Make lists right on the site
Usually there are dozens and hundreds of apartment options on Airbnb. In order not to get confused in them and not to lose interesting ones, I advise you to make a list.
The list is made directly on the website. Name it after the city you are going to
Then add apartments to the list directly from the search - click on ❤:
So in half an hour you will have a dozen options to choose from. They can be discussed with family or friends. These apartments will not be lost in the search.
Check details in advance
Usually, apartment owners send guests detailed instructions: how to get from the airport, how to find an apartment. Guests close the tab with Airbnb, thinking that everything is ok.
What to look out for
The owner writes that the easiest way to get from Berlin Tegel Airport is by taxi for 20 € (1534 R). But you are not flying to Tegel, but to Schönefeld. Find out how to get there by public transport from Schönefeld and how much it will cost.
The owner asks to pick up the keys from a neighbor. She lives opposite, in apartment 20B. Ask for your neighbor's phone number and ask her to give her your number. Warn that you will be there between 12 and 14 o'clock - let him be at home at this time.
The owner offers to meet from the train and drive home by car. He asks for this only 15 € (1150 R). Google transport: it turns out that from the station to the house you can take a tram for 4 € (306 R). Refuse politely.
The owner complains that an excavator is now standing in his parking space and it will not be possible to leave the car at the house. Ask him where the nearest free parking is. If there is none, ask him to negotiate with the neighbors so that you park in someone else's place.
Usually, before a trip, I look through the path from the stop to the street view house. This way I find accommodation quickly and without errors.
Here is our temporary home in Berlin. If you take a street-view walk around the neighborhood, you can see a huge park full of weed dealers.
I also make sure to write down the owner's phone number and take screenshots of Google Maps. According to the screenshots, I will reach the place, if I get lost, in extreme cases, I will call by phone.
You might think I'm paranoid. However, for all the time with me there were almost no unpleasant moments with the check-in at Air-B-N-B.
Turn on the skeptic
Usually people think the apartment is cute in advance. Beautiful pictures, window view. By default, I consider any housing suspicious.
When I look at an apartment, I always try to find a flaw in it. Why didn't they take a picture of the bathroom? Where will all the things from the table and from the closet go? Why does the crib get wet in the rain on the balcony?
Here I found a nice apartment in Riga:
But if you scroll down to the photo of the house itself, it becomes scary. Hut on chicken legs for 2600 R per day!
If there are doubts about the apartment, it is better to clarify them with the owner in advance. If you can't figure it out, don't shoot.
I avoid apartments in which there are too many master's things. Usually such apartments come across from those who leave for a few weeks. You will be greeted by cabinets filled with things and a bathroom shelf, where even toothpaste has nowhere to put. A strange feeling: you seem to have paid a lot of money, but you live like a guest.
This apartment in Rome is obviously residential. Everywhere paintings, books and things of the owners
Don't forget cleaning. Airbnb usually shows in the search the cost of a day's stay. However, in addition to this amount, an additional cleaning fee will be charged. The money for cleaning goes to the owner of the apartment, so sometimes he cheats: he reduces the cost of rent, and takes a lot for cleaning. Look at this amount when choosing an apartment. The cost of cleaning should not exceed one night in the apartment.
For three nights in a Tokyo apartment, you expect to pay 9600 R, and pay more than 12 thousand. In addition, they will take 2200 R for cleaning and another 1500 R for the Air-bn-b commission
How to contact outside Airbnb. The service stops all attempts to exchange contacts with the owners of apartments that you have not rented. It will not be possible to leave a phone number or a link to an account on a social network - Airbnb will hide this for the recipient of the message.
To contact the owner, some distort the words: Fαсၔbo0k or Inƽαrαm. Or they write the numbers in letters: plus seven nine two five ...
Please don't do anything to rent an apartment bypassing Airbnb. The host will complain, you will be blocked, or something else will happen:
Accommodation on airbnb.ru
What is a siteairbnb
Airbnb.ru (airbnb.com) is a website for rental accommodations around the world. The essence of the airbnb (airbnb) project is to connect the owners of apartments (rooms, apartments, houses, villas and even yachts) in different countries who want to rent out their housing, and potential tenants of this housing on a journey, business trip, study, vacation and under other circumstances.
The advantages of renting accommodation around the world from hosts over standard hotel bookings are obvious. For the same money (and often cheaper) you get a full apartment instead of a small hotel room. Renting a house or apartment from the owner is very convenient for family trips, especially with children, or for big companies. For solo travelers it is convenient to rent a room. Let's compare the cheapest double room in a hotel and accommodation on airbnb at the same price in Stockholm. What will you choose: stay in a hotel with a tiny room and a shared (!) toilet or in a bright spacious two-room apartment for the same money?
On the left is a large dvushka, on the right - hotel room without a bathroom How to rent an apartment without intermediaries from the owner on Airbnb
There are a few simple steps you need to follow to make your first global rental through airbnb. In the future, you can rent an apartment without intermediaries from the owner on Airbnb in just a few minutes.
Profile completion
Start with yourself. The owner needs to be sure that he receives a decent guest. Be conscientious about filling out the profile, because it depends on whether the owner will approve your reservation.
- Register. Of course, you need to register first. Have you noticed a gift from us? Next, I'll tell you what that means.
- Fill in the description. Tell us a little about yourself.
- Upload a photo. It is desirable that the photo be yours, close-up and with a smile.
- Confirm profile. There are several options: linking an account with social networks, phone, e-mail, verification through a document scan. This is a very important point, confirming that you are a real person with serious intentions.
- Collect positive feedback. When you start using the site to the fullest, from the very first booking, negotiate with the owner about the exchange of reviews. They can be left at the end of your stay for a certain period of time. Unfortunately, many guests and hosts are then too lazy to do this.
⚠ Since airbnb is a site for renting accommodation around the world, try to give your description and reviews not only in Russian, but also in English.
Important nuances when booking an apartment forairbnb
When you start selecting housing in a city or country of interest, pay attention to the following parameters.
Master:
- Description of yourself.
- Profile verification. The more, the better
- The presence of positive reviews (the host may not have reviews about this accommodation, but about the other one).
- response rate. A good host strives for a 100% score.
- The presence of the status of "Superhost". Awarded for special merit, as seen in the diagram below.
The best hosts are awarded the Superhost Order We were satisfied with the owner with the status of superhost.
Apartment (house, room):
- Reviews of the apartment on airbnb.
- Photo availability. Sometimes the photos are taken by airbnb representatives, then they are marked with the “Verified” sign.
- Address (location area).
Conditions of accommodation and booking:
- Cancellation conditions. We will consider this point in more detail below.
- Availability of options: household appliances, internet, parking, etc.
- Presence of collateral. Sometimes the landlord may specify the amount of the deposit for the safety of the property.
- Minimum number of days of stay.
⚠ Lack of property reviews, verified photos, and a host's "superhost" status doesn't mean the property shouldn't be considered. Most likely, the owner does not often rent an apartment, just recently joined the Airbnb site, or is located in a rarely visited place.
What do we pay for
Payment includes basic payments and additional payments.
Main:
- Amount of rent.
- Airbnb service fee (≈6-12%).
Additional (at the request of the owner):
- Cleaning.
- Other host services.
The total amount is indicated in a special window - everything is extremely transparent.
On the right you can always see what goes into the price and the final cost of the reservation General rules for paying for housing
Contact the owner by clicking the button Once you have decided on accommodation, contact the host via messages. Tell us a little about yourself and the purpose of the trip, ask the owner additional questions, check if the accommodation is available for the dates you are interested in. If both parties are satisfied, request a reservation. Correspondence can be made simultaneously with several owners, but only one can request bookings for the same dates. Otherwise, you may be confirmed by several owners at once, and your card will be debited for all confirmed requests.
⚠ If you do not speak the host's language, use online translators. Do not make complex and ambiguous sentences to minimize distortion during automatic translation.
You can bypass the correspondence with the owner through messages and immediately send a booking request. But I do not recommend doing this if you have found several options you like, and there is little time left. You may not have time to submit a new application for another accommodation if your reservation is not rejected immediately.
Submit a booking request and wait for confirmation from the host Some apartments on airbnb have an instant booking option. This means that confirmation from the owner is not required. But I, nevertheless, try to first enter into correspondence with the owner in order to clarify the details of interest.
Book your accommodation worldwide instantly Payment on the Airbnb website occurs online by credit card as soon as the host confirms the reservation, or at the time of booking if the property has the status of “instant confirmation”. For residents of some countries, other payment methods may be used (for example, PayPal). airbnb service acts as a guarantor of the safety of funds. The host will only receive payment 24 hours after your check-in. Therefore, if something goes wrong, it is very important to file a claim with Airbnb support before this period expires.
Travel coupons and bonuses
Airbnb has created an incentive system for attracting new users. For the successful invitation of friends, both you and your friends will receive so-called coupons. In fact, these are not standard coupons with a promo code, but a travel bonus that is assigned to your account.
If you simply register on the airbnb.ru website, then there will be no bonus. And if you go through a special invitation link, then the system will give you a discount of $ 15-35 for booking accommodation (promotions change periodically, they may soon be canceled altogether, so it’s better to register now). After registering on the site, you will also be able to invite friends and acquaintances and give them gift coupons. What for? And then, that after they rent a place through airbnb, you will be credited with a new discount coupon. It is better to register now, as the promotion can be canceled at any time. So, lately the value of bonuses has changed several times.
Kostya and I once went to Moscow and decided through airbnb (you can read our review with photos at the link). By that time, we had already accumulated 2 discount coupons for a total of $50. We paid $60 instead of $110 for a chic new three-ruble note in two days, redeeming the coupons. We love saving so much! 🙂
This is how our receipt for paying three rubles for two days in Lyubertsy looks like ⚠ Coupons are valid for 1 year.
Cancellation of a booking on the websiteairbnb
Of course, there are situations when plans or travel itinerary change. Therefore, when choosing accommodation, be sure to pay attention to the cancellation conditions. They are of several types:
- Flexible.
- Moderate.
- Strict.
- Super strict 30 days.
- Super strict 60 days.
- Long-term.
The first three conditions are the most common. For all of the above options, the general rules apply:
But if the booking is canceled by the host, this will affect his rating. The Airbnb system automatically publishes information about this fact in the form of a guest review. The owner cannot delete it, therefore it is not in his interests to spoil his karma reputation. In addition, the host pays serious fines and will not be able to receive the status of "Superhost" within the next year. But if this nevertheless happened, then the guest will be returned the funds and will be assisted in finding a new home.
Compliance with the rules of Airbnb is a guarantee of safety
Carefully read the rules for renting accommodation around the world on airbnb. They are designed to provide maximum safety and comfort. The system is built in such a way that it protects both guests and hosts. It happens that under the pretext of saving on a service fee, the hosts may offer you to pay them directly. Booking bypassing the Airbnb website runs the risk of running into scammers. And in this case, you will not be able to use the guarantees of the system.
Explore the possibilities of Airbnb
Marina and Konstantin Samorosenko
